Sanctuary Sussi & Chuma is a luxurious lodge nestled on a dramatic bend of the Zambezi River within the Mosi-Oa-Tunya National Park. This idyllic setting provides guests with glorious views and an exclusive and an unparalleled safari experience, just twelve kilometres upstream from the iconic Victoria Falls.
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Sanctuary Sussi & Chuma is a luxurious lodge nestled on a dramatic bend of the Zambezi River within the Mosi-Oa-Tunya National Park. This idyllic setting provides guests with glorious views and an exclusive and an unparalleled safari experience, just twelve kilometres upstream from the iconic Victoria Falls.
Experience Wilderness Luxury at Sanctuary Sussi & Chuma
Nestled along the banks of the majestic Zambezi River in Zambia, Sanctuary Sussi & Chuma offers a luxurious retreat amidst the untamed beauty of Africa's wilderness. Set against the backdrop of the stunning Mosi-oa-Tunya National Park, this sanctuary provides the perfect blend of comfort, tranquility, and adventure for discerning travelers seeking an unforgettable safari experience.
Discover unparalleled luxury amidst the pristine wilderness of Zambia at Sanctuary Sussi & Chuma. Immerse yourself in the beauty of the Zambezi River, indulge in luxurious accommodations, and embark on thrilling safari adventures.
Sanctuary Sussi & Chuma offers a luxurious safari experience amidst the breathtaking beauty of Zambia's Zambezi River. With world-class accommodations, thrilling safari adventures, and exceptional facilities, this sanctuary invites guests to immerse themselves in the wonders of Africa's wilderness and create unforgettable memories that will last a lifetime.
Sanctuary Sussi & Chuma is a luxurious lodge nestled on a dramatic bend of the Zambezi River within the Mosi-Oa-Tunya National Park. This idyllic setting provides guests with glorious views and an exclusive and an unparalleled safari experience, just twelve kilometres upstream from the iconic Victoria Falls.
Amenities
Activities on site
Air Conditioning/Heating
Bar
Barge
Bird Watching
Boating
Comfortable Rooms
Credit card facility
Dining Facilities
Electrical Outlets
En-suite Facilities
Fan
Fire-pit
Game Drives
Guided walks
Hair Dryer
Hiking
Spa and Wellness
Activities
Safari Adventures:
Embark on thrilling game drives and guided walking safaris through Mosi-oa-Tunya National Park, home to a diverse array of wildlife, including elephants, lions, and hippos.
River Cruises:
Experience the beauty of the Zambezi River with sunset cruises, canoeing excursions, and fishing trips, offering opportunities to spot crocodiles, hippos, and birdlife.
Victoria Falls:
Explore one of the Seven Natural Wonders of the World with visits to the iconic Victoria Falls, where guests can witness the awe-inspiring beauty and power of this majestic waterfall.
Game Drives:
Set off into the Mosi-oa-Tunya National Park and be transported back in time to when Livingstone first glimpsed the awe-inspiring "smoke that thunders". Our expert-led game drives take place in custom-built 4x4 vehicles
Tour of the Falls:
A mere stone's throw from the world-renowned Victoria Falls, Sanctuary Sussi & Chuma offers guests the opportunity to embark on a mesmerising walking tour of this natural wonder. Famously introduced to Europe by explorer David Livingstone
Walking Safaris:
A walking safari is a unique and exhilarating experience that provides an entirely different perspective on the bush. Sanctuary Sussi & Chuma's highly trained walking guides, Luckson and Elijah, boast more than 20 years of combined experience
Local School & Village Tour:
Nakatindi village, just six kilometres from Livingstone and five kilometres from Sanctuary Sussi & Chuma, is home to several projects sponsored by Sanctuary Retreats Philanthropy.
Fishing:
Sanctuary Sussi & Chuma's three boats serve multiple purposes, including fishing excursions. The largest fish caught to date weighed approximately 4.5 kg, demonstrating the thrilling angling opportunities available.
White Water Rafting:
The Zambezi River's rapids are officially classified as "Grade 5" by the British Canoe Union, providing an exhilarating adventure for thrill-seekers.
Flight of Angels:
The Flight of Angels presents a remarkable opportunity to soar above the majestic Falls in a helicopter, offering unparalleled views of this natural wonder.
Tour of the Falls Zimbabwe Side:
Discover the Victoria Falls from the Zimbabwean side with a captivating, guided tour. The transfer from the lodge to the entrance of the Falls in Zimbabwe takes about half an hour, depending on border formalities.
Facilities
Luxurious Accommodations:
The lodge features elegant and spacious treehouses and suites, offering panoramic views of the Zambezi River and surrounding wilderness.
Each accommodation is beautifully appointed with luxurious amenities, including en-suite bathrooms, private decks, and plush bedding, ensuring a comfortable and relaxing stay.
Dining:
Indulge in gourmet cuisine prepared by skilled chefs using fresh, locally sourced ingredients. Guests can enjoy delicious meals in the lodge's dining area or opt for a romantic dinner under the stars.
Lounge:
Relax and unwind in the lodge's cozy lounge, where guests can enjoy refreshing drinks, socialize with fellow travelers, or simply take in the breathtaking views of the Zambezi River.
Swimming Pool:
Cool off from the African sun with a refreshing dip in the lodge's swimming pool, overlooking the tranquil waters of the Zambezi River.
F&Q
Do I need a visa to visit Zambia?
Yes, most visitors to Zambia require a visa for entry. However, some nationalities may be eligible for visa exemptions or visa-on-arrival arrangements. It's essential to check the specific visa requirements based on your nationality well in advance of your travel date.
What is the process for obtaining a visa for Zambia?
The process for obtaining a visa for Zambia varies depending on your nationality. Visas can be obtained from Zambian embassies or consulates abroad or upon arrival at designated ports of entry, including airports and land border crossings.
How do I reach Sanctuary Sussi & Chuma?
Sanctuary Sussi & Chuma is located near Livingstone in Zambia, approximately 20 kilometers from Harry Mwanga Nkumbula International Airport. Guests can fly into Livingstone and then arrange for transfers to the lodge, which can be arranged through the lodge's reservations team.
What is the best way to travel to Livingstone?
The most convenient way to reach Livingstone is by air. Harry Mwanga Nkumbula International Airport serves as the main airport in Livingstone and receives domestic and international flights from major cities in Africa.
Are there any health concerns or vaccinations required for travel to Zambia?
While Zambia is generally a safe destination, certain health precautions should be considered. It's recommended to consult with a healthcare professional for personalized medical advice before traveling. Visitors to Zambia should be aware of the risk of malaria and take appropriate precautions, such as taking antimalarial medication and using insect repellent.
What health precautions should I take during my visit?
In addition to taking antimalarial medication and using insect repellent, visitors to Zambia should drink bottled or boiled water, avoid swimming in stagnant water bodies, and practice good hygiene to prevent food and waterborne illnesses.
Amenities
Amenities Not Found
Address
Internet
Children policy
We welcome children aged 6 and above at Sanctuary Sussi & Chuma
Children aged 6 - 15 inclusive pay child reduction rate when sharing with
2 paying adults - please enquire for more details
In all other circumstances, children pay the applicable adult fare
Children aged 15 and younger are required to share with an adult
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
P.M
United Kingdom
9.03/10
Fantastic hotel, great atmosphere, room upgrade was much appreciated. All the
staff I
interacted with were great. One of the best hotel experiences I have ever had I
would
unreservedly recommend the hotel and will return.
G.P
United Kingdom
9.68/10
Probably the best City hotel weve stayed at. Alal Gogo was particularly
outstanding.
He
managed to arrange for us to attend the Woody Allan Band show with our guest (who
is a
musician) even when it had been booked out and was very courteous throughout.
Thank
you
so muclh. A wonderful stay.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
P.M
United Kingdom
9.03/10
Fantastic hotel, great atmosphere, room upgrade was much appreciated. All the
staff I
interacted with were great. One of the best hotel experiences I have ever had I
would
unreservedly recommend the hotel and will return.
G.P
United Kingdom
9.68/10
Probably the best City hotel weve stayed at. Alal Gogo was particularly
outstanding.
He
managed to arrange for us to attend the Woody Allan Band show with our guest (who
is a
musician) even when it had been booked out and was very courteous throughout.
Thank
you
so muclh. A wonderful stay.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
P.M
United Kingdom
9.03/10
Fantastic hotel, great atmosphere, room upgrade was much appreciated. All the
staff I
interacted with were great. One of the best hotel experiences I have ever had I
would
unreservedly recommend the hotel and will return.
G.P
United Kingdom
9.68/10
Probably the best City hotel weve stayed at. Alal Gogo was particularly
outstanding.
He
managed to arrange for us to attend the Woody Allan Band show with our guest (who
is a
musician) even when it had been booked out and was very courteous throughout.
Thank
you
so muclh. A wonderful stay.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
P.M
United Kingdom
9.03/10
Fantastic hotel, great atmosphere, room upgrade was much appreciated. All the
staff I
interacted with were great. One of the best hotel experiences I have ever had I
would
unreservedly recommend the hotel and will return.
G.P
United Kingdom
9.68/10
Probably the best City hotel weve stayed at. Alal Gogo was particularly
outstanding.
He
managed to arrange for us to attend the Woody Allan Band show with our guest (who
is a
musician) even when it had been booked out and was very courteous throughout.
Thank
youa
so muclh. A wonderful stay.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
Rates Include
All meals
All drinks
Laundry
Community walk
Two daily shared activities including Tour of Falls on Zambian side, game drives in the national park, sundowner cruise, local school and village tour, walking safari, fishing and canoeing excursions
Emergency medical evacuation
Rates Exclude
Gratuities to driver / guides and staff
All items of a personal nature; telephone calls, travel insurance and curio shop purchases
Additional activities
Heritage Fee when doing a Tour of the Falls
Private vehicle and guide
We welcome children aged 6 and above at Sanctuary Sussi & Chuma
Children aged 6 - 15 inclusive pay child reduction rate when sharing with
2 paying adults - please enquire for more details
In all other circumstances, children pay the applicable adult fare
Children aged 15 and younger are required to share with an adult
These Terms and Conditions apply to the use of the emporium-collection™ websites and all bookings of hotels via the reservation system of emporium-collection.com applications, Eisolzriederstrasse 12, 80999 München
2. General Use Of The Emporium-Collection™ Websites
On the emporium-collection™ websites you can search for the availability and rates of hotels and rooms of your choice at dates defined by you for a specific number of travelers. emporium-collection™ reserves the right to discontinue its websites at any time.
All information about a hotel and the descriptions of a hotel are based on the hotel's own assessment. All content about a hotel that is displayed on the emporium-collection™ websites is provided to emporium-collection™ by the respective hotel and emporium-collection™ acts as the content provider for the hotel only and is thus not responsible for the content, any omissions or typographical errors referring to a hotel. As far as displayed on the emporium-collection™ websites the internationally used hotel classification into stars offers noncommittal information about the hotel's standard, in consideration of self-assessment by the hotel which was provided by the hotel.
All prices displayed on the emporium-collection™ websites are current, day prices, shown in the name of the individual hotel and are valid for all bookings made via the reservation system of emporium-collection™ as described below in section C. All prices have been provided by the hotel and emporium-collection™ acts as content provider for the hotel only and is thus not responsible for any errors of prices referring to a hotel.
For Germany, prices displayed on the emporium-collection™ websites always include service charges and VAT. For other countries regulations and rules regarding taxes differ. Please note, that a visitor's tax might apply in certain locations. In some countries, a local tax and/or a service charge is levied on the travel price or room rate. The amount of this tax changes all the time and can’t generally be estimated but requires specific information like the exact period of a stay, a number of people staying, etc. to be calculated. Thus any information regarding such taxes is always noncommittal, as long as you do not enter specific travel dates. When you make a booking as per below Section C. the applicable taxes will, in any case, be displayed. Complimentary room upgrades and late check-outs as part of the emporium-collection™ community benefits are subject to availability. Hotels reserve the right to discontinue the offer at any time. Obvious errors and mistakes (including misprints) are not binding
3. Registration
You can register on the emporium-collection™ websites. If you voluntarily provide personal data as part of such registration, it will be used to pre-fill the personal details form upon making a booking, and/or be used to provide you with more refined topics in our communications, should you have opted into any of our newsletters. You can cancel your registration with emporium-collection™ at any time. Please send an according to e-mail to legal@emporium-collection.com
4. Auto Login
You may choose to stay logged in on our emporium-collection™ websites. We will then will store your login information in a cookie, i.e. a small text file, on your computer so that you do not have to authenticate upon return to our websites but will be automatically logged in ("auto login"). The cookie and thereby the auto log in expires automatically after 60 days. Further information about other cookies is available in our privacy policy.
5. Accommodation Contract And Payment
If you make a booking through emporium-collection™ reservation system the accommodation contract comes into effect between you and the hotel of your choice. You pay the confirmed price directly to the hotel. Any claims and obligations out of the accommodation contract only exist between you and the hotel chosen by you. emporium-collection™ does not enter into the contract with you about the accommodation. Rates available and any booking made via the emporium-collection™ reservation system can’t be combined with other offers or promotions. Bookings take place according to the best and currently lowest emporium-collection™ day price in each case. This price is submitted directly by the hotel for the arrival date chosen and is shown in the name of the hotel. Available emporium-collection™ last-minute, seasonal, weekend or special prices will be considered automatically during the booking.
If you want to make a booking after your availability search, you will have to fill in personal details about you and your credit card details. The credit card details are required to guarantee your booking, the charges will be made by the hotel. If you are logged in to your account the personal details will be pre-filled. By clicking the button “CONFIRM REGISTRATION". Charged upon arrival” you make a binding offer to book the selected room. Prior to making the booking, i.e. prior to clicking the button, you can identify any errors in the data you have provided directly on the website and correct them by clicking “edit” next to the hotel and room description. Every booking offer you make will be forwarded to the corresponding hotel and any messages from the hotel to you, particularly the confirmation of your booking will be forwarded to you via emporium-collection™ as the carrier of the message. emporium-collection™ shall have a relationship with you and the hotel only as an independent third party and shall not be a partner, trustee, representative or sub-contractor either for you or the hotel. Also, the hotel shall not be a subcontractor or vicarious agent of emporium-collection™. As soon as you receive the booking confirmation from the hotel via the emporium-collection™ reservation system, you have entered into a contract with the hotel and the booking is binding. You will receive a customer booking reference number together with the confirmation of your booking. The use of the emporium-collection™ reservation system is free of charge for you. Bookings are not transferable to any other person and can not be transferred or exchanged for cash or credit
You do not have a statutory right of withdrawal from booking as per Sec. 312 g para 2 no. 9 of the German Civil Code (BGB). However, a hotel may voluntarily offer a right to cancel or change a booking for selected offers in the emporium-collection™ reservation system. Any such right will be displayed in the order form before you make your order. Where a hotel voluntarily grants such right to cancel or to change a booking in the emporium-collection™ reservation system, any such changes and cancellations have to be carried out via the emporium-collection™ online system or via the emporium-collection™ reservation number (see www.emporium-collection.com) to be fully effective. In case of a change or cancellation carried out directly at the hotel, emporium-collection™ cannot provide any information concerning possible discrepancies concerning the date of the cancellation or the fact of cancellation as such
We will store your booking information and the terms and conditions applicable to the booking (collectively referred to as “contract”). The current version of our terms and conditions is available for you at https://www.emporium-collection™.com/terms-and-conditions. You can access your booking information also after the booking via your emporium-collection™ account.
6. Liability
- In case of intent or gross negligence on part of emporium-collection™ or by its agents or vicarious agents in performance emporium-collection™ shall be liable according to the provisions of applicable law. The same applies in case of breach of an essential contractual obligation (an obligation that must be fulfilled to enable the correct execution of the agreement and which the customer may usually trust and may trust that it will be fulfilled); however, to the extent such breach was unintentionally emporium-collection™ liability shall be limited to typical damages foreseeable under the contract. emporium-collection™ liability for culpable damage to life, body or health as well as our liability under the Product Liability Act shall remain unaffected. Any liability not expressly provided for above shall be disclaimed. Particularly emporium-collection™ disclaims any liability for the reproduction of this website through a third-party website or access to this website obtained through a third-party website or any user’s home page, which reproduction misstates or omits any of the information or limitations and conditions on the room rates and products offered through this website
7. Intellectual Property
All trademarks (including, but not limited to, the emporium-collection™ trademark, reproductions of emporium-collection™ logo), copyright, database rights and other intellectual property rights in the materials on this website (as well as the organisation and layout of this website) together with the underlying software code are owned either directly by emporium-collection™ or by it's licensors. Without emporium-collection™ prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use. The emporium-collection™ logo is a registered trademark and is the property of emporium-collection™ and may not be used or reproduced without emporium-collection™ express written permission. Data transfer into other data carriers, even part of it, or it's used for a different purpose to the one designated here, is only permitted with the explicit permission of emporium-collection™, except where explicitly permitted by applicable law.
8. Miscellaneous
The invalidity or unenforceability of any of these Terms and Conditions shall not affect, impair or invalidate any of the remaining terms and conditions.
9. Governing Law and Place of Jurisdiction
All legal relations between you and emporium-collection™ shall exclusively be governed by the laws of the Federal Republic of Germany. If you act as a consumer and have entered into a contract while residing in another country, the application of the mandatory law of such country shall not be affected by the previous sentence. If you are a trader or an entity of public law, the competent courts in Munich shall have jurisdiction for all disputes. emporium-collection™ shall, however, also be entitled to sue you at your general venue.
The website is owned and operated by emporium-collection™. The website can be used, registrations and bookings can be made and in the English language.
Rates Include
All meals
All drinks
Laundry
Community walk
Two daily shared activities including Tour of Falls on Zambian side, game drives in the national park, sundowner cruise, local school and village tour, walking safari, fishing and canoeing excursions
Emergency medical evacuation
Rates Exclude
Gratuities to driver / guides and staff
All items of a personal nature; telephone calls, travel insurance and curio shop purchases
Additional activities
Heritage Fee when doing a Tour of the Falls
Private vehicle and guide
We welcome children aged 6 and above at Sanctuary Sussi & Chuma
Children aged 6 - 15 inclusive pay child reduction rate when sharing with
2 paying adults - please enquire for more details
In all other circumstances, children pay the applicable adult fare
Children aged 15 and younger are required to share with an adult
Yes, most visitors to Zambia require a visa for entry. However, some nationalities may be eligible for visa exemptions or visa-on-arrival arrangements. It's essential to check the specific visa requirements based on your nationality well in advance of your travel date.
What is the process for obtaining a visa for Zambia?
The process for obtaining a visa for Zambia varies depending on your nationality. Visas can be obtained from Zambian embassies or consulates abroad or upon arrival at designated ports of entry, including airports and land border crossings.
How do I reach Sanctuary Sussi & Chuma?
Sanctuary Sussi & Chuma is located near Livingstone in Zambia, approximately 20 kilometers from Harry Mwanga Nkumbula International Airport. Guests can fly into Livingstone and then arrange for transfers to the lodge, which can be arranged through the lodge's reservations team.
What is the best way to travel to Livingstone?
The most convenient way to reach Livingstone is by air. Harry Mwanga Nkumbula International Airport serves as the main airport in Livingstone and receives domestic and international flights from major cities in Africa.
Are there any health concerns or vaccinations required for travel to Zambia?
While Zambia is generally a safe destination, certain health precautions should be considered. It's recommended to consult with a healthcare professional for personalized medical advice before traveling. Visitors to Zambia should be aware of the risk of malaria and take appropriate precautions, such as taking antimalarial medication and using insect repellent.
What health precautions should I take during my visit?
In addition to taking antimalarial medication and using insect repellent, visitors to Zambia should drink bottled or boiled water, avoid swimming in stagnant water bodies, and practice good hygiene to prevent food and waterborne illnesses.
Enquiry Form
Become a Partner
Sanctuary Sussi & Chuma
Sanctuary Sussi & Chuma
Rates Include
All meals
All drinks
Laundry
Community walk
Two daily shared activities including Tour of Falls on Zambian side, game drives in the national park, sundowner cruise, local school and village tour, walking safari, fishing and canoeing excursions
Emergency medical evacuation
Rates Exclude
Gratuities to driver / guides and staff
All items of a personal nature; telephone calls, travel insurance and curio shop purchases
Additional activities
Heritage Fee when doing a Tour of the Falls
Private vehicle and guide
We welcome children aged 6 and above at Sanctuary Sussi & Chuma
Children aged 6 - 15 inclusive pay child reduction rate when sharing with
2 paying adults - please enquire for more details
In all other circumstances, children pay the applicable adult fare
Children aged 15 and younger are required to share with an adult
Rates Include
All meals
All drinks
Laundry
Community walk
Two daily shared activities including Tour of Falls on Zambian side, game drives in the national park, sundowner cruise, local school and village tour, walking safari, fishing and canoeing excursions
Emergency medical evacuation
Rates Exclude
Gratuities to driver / guides and staff
All items of a personal nature; telephone calls, travel insurance and curio shop purchases
Additional activities
Heritage Fee when doing a Tour of the Falls
Private vehicle and guide
We welcome children aged 6 and above at Sanctuary Sussi & Chuma
Children aged 6 - 15 inclusive pay child reduction rate when sharing with
2 paying adults - please enquire for more details
In all other circumstances, children pay the applicable adult fare
Children aged 15 and younger are required to share with an adult
These Terms and Conditions apply to the use of the emporium-collection™ websites and all bookings of hotels via the reservation system of emporium-collection.com applications, Eisolzriederstrasse 12, 80999 München
2. General Use Of The Emporium-Collection™ Websites
On the emporium-collection™ websites you can search for the availability and rates of hotels and rooms of your choice at dates defined by you for a specific number of travelers. emporium-collection™ reserves the right to discontinue its websites at any time.
All information about a hotel and the descriptions of a hotel are based on the hotel's own assessment. All content about a hotel that is displayed on the emporium-collection™ websites is provided to emporium-collection™ by the respective hotel and emporium-collection™ acts as the content provider for the hotel only and is thus not responsible for the content, any omissions or typographical errors referring to a hotel. As far as displayed on the emporium-collection™ websites the internationally used hotel classification into stars offers noncommittal information about the hotel's standard, in consideration of self-assessment by the hotel which was provided by the hotel.
All prices displayed on the emporium-collection™ websites are current, day prices, shown in the name of the individual hotel and are valid for all bookings made via the reservation system of emporium-collection™ as described below in section C. All prices have been provided by the hotel and emporium-collection™ acts as content provider for the hotel only and is thus not responsible for any errors of prices referring to a hotel.
For Germany, prices displayed on the emporium-collection™ websites always include service charges and VAT. For other countries regulations and rules regarding taxes differ. Please note, that a visitor's tax might apply in certain locations. In some countries, a local tax and/or a service charge is levied on the travel price or room rate. The amount of this tax changes all the time and can’t generally be estimated but requires specific information like the exact period of a stay, a number of people staying, etc. to be calculated. Thus any information regarding such taxes is always noncommittal, as long as you do not enter specific travel dates. When you make a booking as per below Section C. the applicable taxes will, in any case, be displayed. Complimentary room upgrades and late check-outs as part of the emporium-collection™ community benefits are subject to availability. Hotels reserve the right to discontinue the offer at any time. Obvious errors and mistakes (including misprints) are not binding
3. Registration
You can register on the emporium-collection™ websites. If you voluntarily provide personal data as part of such registration, it will be used to pre-fill the personal details form upon making a booking, and/or be used to provide you with more refined topics in our communications, should you have opted into any of our newsletters. You can cancel your registration with emporium-collection™ at any time. Please send an according to e-mail to legal@emporium-collection.com
4. Auto Login
You may choose to stay logged in on our emporium-collection™ websites. We will then will store your login information in a cookie, i.e. a small text file, on your computer so that you do not have to authenticate upon return to our websites but will be automatically logged in ("auto login"). The cookie and thereby the auto log in expires automatically after 60 days. Further information about other cookies is available in our privacy policy.
5. Accommodation Contract And Payment
If you make a booking through emporium-collection™ reservation system the accommodation contract comes into effect between you and the hotel of your choice. You pay the confirmed price directly to the hotel. Any claims and obligations out of the accommodation contract only exist between you and the hotel chosen by you. emporium-collection™ does not enter into the contract with you about the accommodation. Rates available and any booking made via the emporium-collection™ reservation system can’t be combined with other offers or promotions. Bookings take place according to the best and currently lowest emporium-collection™ day price in each case. This price is submitted directly by the hotel for the arrival date chosen and is shown in the name of the hotel. Available emporium-collection™ last-minute, seasonal, weekend or special prices will be considered automatically during the booking.
If you want to make a booking after your availability search, you will have to fill in personal details about you and your credit card details. The credit card details are required to guarantee your booking, the charges will be made by the hotel. If you are logged in to your account the personal details will be pre-filled. By clicking the button “CONFIRM REGISTRATION". Charged upon arrival” you make a binding offer to book the selected room. Prior to making the booking, i.e. prior to clicking the button, you can identify any errors in the data you have provided directly on the website and correct them by clicking “edit” next to the hotel and room description. Every booking offer you make will be forwarded to the corresponding hotel and any messages from the hotel to you, particularly the confirmation of your booking will be forwarded to you via emporium-collection™ as the carrier of the message. emporium-collection™ shall have a relationship with you and the hotel only as an independent third party and shall not be a partner, trustee, representative or sub-contractor either for you or the hotel. Also, the hotel shall not be a subcontractor or vicarious agent of emporium-collection™. As soon as you receive the booking confirmation from the hotel via the emporium-collection™ reservation system, you have entered into a contract with the hotel and the booking is binding. You will receive a customer booking reference number together with the confirmation of your booking. The use of the emporium-collection™ reservation system is free of charge for you. Bookings are not transferable to any other person and can not be transferred or exchanged for cash or credit
You do not have a statutory right of withdrawal from booking as per Sec. 312 g para 2 no. 9 of the German Civil Code (BGB). However, a hotel may voluntarily offer a right to cancel or change a booking for selected offers in the emporium-collection™ reservation system. Any such right will be displayed in the order form before you make your order. Where a hotel voluntarily grants such right to cancel or to change a booking in the emporium-collection™ reservation system, any such changes and cancellations have to be carried out via the emporium-collection™ online system or via the emporium-collection™ reservation number (see www.emporium-collection.com) to be fully effective. In case of a change or cancellation carried out directly at the hotel, emporium-collection™ cannot provide any information concerning possible discrepancies concerning the date of the cancellation or the fact of cancellation as such
We will store your booking information and the terms and conditions applicable to the booking (collectively referred to as “contract”). The current version of our terms and conditions is available for you at https://www.emporium-collection™.com/terms-and-conditions. You can access your booking information also after the booking via your emporium-collection™ account.
6. Liability
- In case of intent or gross negligence on part of emporium-collection™ or by its agents or vicarious agents in performance emporium-collection™ shall be liable according to the provisions of applicable law. The same applies in case of breach of an essential contractual obligation (an obligation that must be fulfilled to enable the correct execution of the agreement and which the customer may usually trust and may trust that it will be fulfilled); however, to the extent such breach was unintentionally emporium-collection™ liability shall be limited to typical damages foreseeable under the contract. emporium-collection™ liability for culpable damage to life, body or health as well as our liability under the Product Liability Act shall remain unaffected. Any liability not expressly provided for above shall be disclaimed. Particularly emporium-collection™ disclaims any liability for the reproduction of this website through a third-party website or access to this website obtained through a third-party website or any user’s home page, which reproduction misstates or omits any of the information or limitations and conditions on the room rates and products offered through this website
7. Intellectual Property
All trademarks (including, but not limited to, the emporium-collection™ trademark, reproductions of emporium-collection™ logo), copyright, database rights and other intellectual property rights in the materials on this website (as well as the organisation and layout of this website) together with the underlying software code are owned either directly by emporium-collection™ or by it's licensors. Without emporium-collection™ prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use. The emporium-collection™ logo is a registered trademark and is the property of emporium-collection™ and may not be used or reproduced without emporium-collection™ express written permission. Data transfer into other data carriers, even part of it, or it's used for a different purpose to the one designated here, is only permitted with the explicit permission of emporium-collection™, except where explicitly permitted by applicable law.
8. Miscellaneous
The invalidity or unenforceability of any of these Terms and Conditions shall not affect, impair or invalidate any of the remaining terms and conditions.
9. Governing Law and Place of Jurisdiction
All legal relations between you and emporium-collection™ shall exclusively be governed by the laws of the Federal Republic of Germany. If you act as a consumer and have entered into a contract while residing in another country, the application of the mandatory law of such country shall not be affected by the previous sentence. If you are a trader or an entity of public law, the competent courts in Munich shall have jurisdiction for all disputes. emporium-collection™ shall, however, also be entitled to sue you at your general venue.
The website is owned and operated by emporium-collection™. The website can be used, registrations and bookings can be made and in the English language.
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