Shamwari Private Game Reserve is a premier safari and holiday destination in South Africa’s ecologically and culturally significant Eastern Cape Province.
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Shamwari Private Game Reserve is a premier safari and holiday destination in South Africa’s ecologically and culturally significant Eastern Cape Province.
Destination:
Nestled amidst the rugged beauty of Shamwari Private Game Reserve in the Eastern Cape of South Africa, Eagles Crag Lodge offers guests a luxurious retreat in the heart of the African wilderness. Surrounded by ancient indigenous forests, dramatic cliffs, and panoramic views of the reserve, Eagles Crag Lodge provides a tranquil sanctuary where guests can reconnect with nature, immerse themselves in the sights and sounds of the bushveld, and embark on unforgettable safari adventures in search of Africa's iconic wildlife.
Experience:
At Eagles Crag Lodge, guests are invited to experience the magic of Shamwari Private Game Reserve, renowned for its rich biodiversity, pristine landscapes, and commitment to wildlife conservation. From thrilling game drives and guided bush walks to serene moments of relaxation in private plunge pools and outdoor salas, Eagles Crag Lodge offers a bespoke safari experience tailored to the interests and preferences of each guest, ensuring memorable encounters with Africa's Big Five (lion, leopard, elephant, buffalo, and rhinoceros) and other fascinating wildlife species.
Purpose:
Committed to environmental sustainability, wildlife conservation, and community empowerment, Eagles Crag Lodge is dedicated to protecting and preserving the natural heritage, biodiversity, and cultural legacy of Shamwari Private Game Reserve. Through responsible tourism practices, conservation education initiatives, and partnerships with local communities, Eagles Crag Lodge strives to promote the importance of wildlife conservation, environmental stewardship, and sustainable tourism development, inspiring guests to become advocates for positive change and guardians of Africa's natural treasures.
Wildlife:
Shamwari Private Game Reserve is home to a diverse array of wildlife species, including the Big Five, cheetahs, giraffes, zebras, antelopes, and over 280 bird species, providing guests with unparalleled opportunities for wildlife viewing, photography, and conservation education. Led by experienced rangers and trackers, guests at Eagles Crag Lodge can embark on guided game drives, bush walks, and birdwatching excursions, gaining insights into the behaviors, habitats, and conservation challenges facing Africa's iconic wildlife species.
Emporium Safari Shamwari Eagles Crag Lodge
Shamwari, meaning “my friend” in Shona, is the pinnacle of private game
reserves and home to the coveted Big 5. It’s a place where guests can
exist in harmony with nature, however fleeting the moment, where
wildlife roam the landscape under the relentless African sun.
Shamwari has 7 lodges and 1 explorer camp; each providing distinct experiences. From exclusive tranquillity, effortless family enjoyment or the back-to-nature appeal of a luxury tented camp. Allow yourself to be immersed in an African experience at Shamwari Private Game Reserve.
Shamwari Private Game Reserve is a premier safari and holiday destination in South Africa’s ecologically and culturally significant Eastern Cape Province.
Amenities
Air Conditioning/Heating
Airport transportation
Dining Area
En-suite Facilities
Game Drives
Gift Shop
Guided Walks
Laundry service
Lounge/Bar Area
Luxurious Accommodations
Meeting/Conference Facilities
Private Deck or Terrace
Spa and Wellness
Swimming pool
Wifi
Activities
Game Drives: Explore the wonders of Shamwari Private Game Reserve on guided game drives in open safari vehicles, traversing the diverse landscapes and ecosystems of the reserve while encountering Africa's iconic wildlife species in their natural habitat, including the Big Five, cheetahs, giraffes, and more.
Bush Walks: Immerse yourself in the sights, sounds, and scents of the African bush on guided bush walks with experienced rangers and trackers, learning about the region's flora, fauna, and cultural heritage while exploring the wilderness on foot and gaining insights into the intricate ecosystems of the reserve.
Birdwatching: Discover the avian diversity of Shamwari Private Game Reserve on guided birdwatching excursions, birding walks, and photography opportunities, observing a variety of bird species, including raptors, waterfowl, and migratory birds, in their natural habitat amidst the scenic beauty of the reserve.
Facilities
Luxurious Suite Accommodations: Eagles Crag Lodge features spacious and elegant suites, each offering modern comforts, stylish furnishings, and private decks with plunge pools, outdoor showers, and breathtaking views of the surrounding wilderness, creating an intimate and exclusive retreat for discerning travelers.
Dining: Guests can indulge in gourmet cuisine inspired by local flavors and international culinary traditions at the lodge's dining venue, outdoor boma, or private suite decks, accompanied by fine wines and refreshing beverages, creating a memorable dining experience amidst the natural beauty and tranquility of Shamwari Private Game Reserve.
Wellness & Relaxation: Eagles Crag Lodge offers a range of wellness and relaxation experiences, including spa treatments, yoga sessions, and meditation classes, designed to rejuvenate the body, mind, and spirit amidst the serene surroundings of the reserve, providing guests with a sanctuary of peace and tranquility in the heart of the bushveld.
F&Q
Where is Eagles Crag Lodge located? Eagles Crag Lodge is situated within Shamwari Private Game Reserve in the Eastern Cape wilderness of South Africa, offering guests a secluded and luxurious safari experience amidst the natural beauty and wildlife diversity of the reserve.
What amenities are offered at Eagles Crag Lodge? The lodge features spacious suite accommodations with private plunge pools, outdoor showers, and panoramic views of the surrounding wilderness, as well as gourmet dining venues, wellness facilities, guided game drives, bush walks, birdwatching excursions, and personalized services designed to enhance the guest experience and create unforgettable memories in the heart of Africa's wild spaces.
What wildlife can guests expect to see at Shamwari Private Game Reserve? Shamwari Private Game Reserve is home to a wide variety of wildlife species, including the Big Five, cheetahs, giraffes, zebras, antelopes, and numerous bird species, providing guests with unparalleled opportunities for wildlife viewing, photography, and conservation education in a malaria-free environment.
How can guests book a stay at Eagles Crag Lodge? Guests can book a stay at Eagles Crag Lodge through the lodge's website, travel agencies, or by contacting the reservations team directly via email or phone, ensuring a seamless and unforgettable safari experience amidst the pristine wilderness of Shamwari Private Game Reserve.
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
P.M
United Kingdom
9.03/10
Fantastic hotel, great atmosphere, room upgrade was much appreciated. All the
staff I
interacted with were great. One of the best hotel experiences I have ever had I
would
unreservedly recommend the hotel and will return.
G.P
United Kingdom
9.68/10
Probably the best City hotel weve stayed at. Alal Gogo was particularly
outstanding.
He
managed to arrange for us to attend the Woody Allan Band show with our guest (who
is a
musician) even when it had been booked out and was very courteous throughout.
Thank
you
so muclh. A wonderful stay.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
P.M
United Kingdom
9.03/10
Fantastic hotel, great atmosphere, room upgrade was much appreciated. All the
staff I
interacted with were great. One of the best hotel experiences I have ever had I
would
unreservedly recommend the hotel and will return.
G.P
United Kingdom
9.68/10
Probably the best City hotel weve stayed at. Alal Gogo was particularly
outstanding.
He
managed to arrange for us to attend the Woody Allan Band show with our guest (who
is a
musician) even when it had been booked out and was very courteous throughout.
Thank
you
so muclh. A wonderful stay.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
P.M
United Kingdom
9.03/10
Fantastic hotel, great atmosphere, room upgrade was much appreciated. All the
staff I
interacted with were great. One of the best hotel experiences I have ever had I
would
unreservedly recommend the hotel and will return.
G.P
United Kingdom
9.68/10
Probably the best City hotel weve stayed at. Alal Gogo was particularly
outstanding.
He
managed to arrange for us to attend the Woody Allan Band show with our guest (who
is a
musician) even when it had been booked out and was very courteous throughout.
Thank
you
so muclh. A wonderful stay.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
P.M
United Kingdom
9.03/10
Fantastic hotel, great atmosphere, room upgrade was much appreciated. All the
staff I
interacted with were great. One of the best hotel experiences I have ever had I
would
unreservedly recommend the hotel and will return.
G.P
United Kingdom
9.68/10
Probably the best City hotel weve stayed at. Alal Gogo was particularly
outstanding.
He
managed to arrange for us to attend the Woody Allan Band show with our guest (who
is a
musician) even when it had been booked out and was very courteous throughout.
Thank
youa
so muclh. A wonderful stay.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
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AP Product Note EvenYears
Long stay discount of 10% on bookings of 3 consecutive nights at any lodge, and 15% on bookings of 4 nights. Valid
1 May 2019 to 31 October 2020
Planned re-opening of lodges
1. Bayethe 10 December 2021 (complete refurbishment of all 12 suites)
2. Riverdene 01 October 2022
3. Eagles Crag 01 October 2022
4. Explorers Camp 01 October 2022
5. Lobengula 2023
Supplier Closures & Block Out
Planned re-opening of lodges
1. Bayethe 10 December 2021 (complete refurbishment of all 12 suites)
2. Riverdene 01 October 2022
3. Eagles Crag 01 October 2022
4. Explorers Camp 01 October 2022
5. Lobengula 2023
Hotel Group
Shamwari Group
Inclusions and Exclusions
INCLUSIONS Accommodation, meals, selected local beverages, game drives, guided walks, tourism levy, 15% VAT
EXCLUSIONS French Champagne and premium branded beverages, transfers, laundry, gift boutique purchases, spa treatment and retail, conservation levy
FIT Cancellation Policy
Standard Cancellation Policy
Cancellations will only be accepted in writing.
Cancellation less than 30 days prior to arrival – 25% cancellation fee
Cancellation less than 15 days prior to arrival – 50% cancellation fee
Cancellations less than 7 days prior to arrival – 90% cancellation fee
COVID/ PANDEMIC CANCELLATIONS TERMS AND CONDTIONS
No Cancellation fees 7 days prior to arrival under the following conditions
The Government in the guest's country of origin OR destination country imposes a mandatory quarantine
Guests are prevented from boarding a flight on account of health screening
Guests have contracted COVID-19 prior to arrival OR while in-country and are unable to travel
Bookings may be postponed without penalty to a future date within 12 months from the original arrival date; all
bookings will be honoured at 2020 rates, however, seasonal rates will apply.
No cancellation fees will be applicable under the following conditions
·The Government in the guest's country of origin imposes a travel ban and guests are unable to travel
The Government in the guest's destination country (or transit country) imposes a travel ban and guests are
unable to travel
·International flights are cancelled due to a pandemic and guests are unable to travel
If Shamwari has to close due to Pandemic reasons and is unable to fulfil their obligation.
Groups Cancellation Policies
GROUP POLICY
15.1 Applies to a booking of 10 or more people.
15.2 Minimum stay of 2 nights
15.3 10% non-refundable deposit required 14 days from time of booking.
15.4 Final rooming list required 30 days prior to arrival.
15.5 Please be advised the above terms may not be ceded nor are they negotiable.
16. TOUR SERIES POLICY
16.1 Applies to bookings with multiple rooms and set arrival and departure dates in a 12-month period.
16.2 10% non-refundable deposit required within six months of booking being made.
16.3 50% of total group value must be settled 90 days prior to arrival.
16.4 Full prepayment and final rooming list required 60 days prior to arrival.
16.5 Shamwari may request rooms back at any point should it receive a confirmed booking.
16.6 Agent must release back if it has not been sold at that point.
16.7 10% non-refundable deposit will be required for the rooms immediately should the agent not wish to release the requested rooms.
16.8 Cancellations less than 180 days prior to arrival – 10% of total value per room cancelled.
16.9 Cancellations less than 150 days prior to arrival – 15% of total value per room cancelled.
16.10 Cancellations less than 120 days prior to arrival – 25% of total value per room cancelled.
16.11 Cancellations less than 90 days prior to arrival – 50% of total value per room cancelled.
16.12 Cancellations less than 60 days prior to arrival – 90% of total value per room cancelled.
16.13 Please be advised the above terms may not be ceded nor are they negotiable.
Child Policies (Supplier)
Child Policy
Children 12 years and older are welcome at Shamwari Eagles Crag Lodge, and pay normal adult rates.
Tour Leader Policy
No tourleader/guide policy supplied by supplier.
Amenities
Virtuoso Amenities 2020
· Upgrade is not applicable for this property
· Complimentary Continental or Buffet for two daily for duration of the stay
· Complimentary 50-minute massage for up to two people, per room, once during stay
· Complimentary romantic private in-room dinner with your own personal waiter
· Complimentary Private bush walk with specialized ranger/guide
· Early check-in/late check-out, subject to availability
· Complimentary Wi-Fi
Rates Manual Child Policy
Child Policy
Children 12 years and older are welcome (normal adult rate applies).
AP Product Note EvenYears
Long stay discount of 10% on bookings of 3 consecutive nights at any lodge, and 15% on bookings of 4 nights. Valid
1 May 2019 to 31 October 2020
Planned re-opening of lodges
1. Bayethe 10 December 2021 (complete refurbishment of all 12 suites)
2. Riverdene 01 October 2022
3. Eagles Crag 01 October 2022
4. Explorers Camp 01 October 2022
5. Lobengula 2023
Supplier Closures & Block Out
Planned re-opening of lodges
1. Bayethe 10 December 2021 (complete refurbishment of all 12 suites)
2. Riverdene 01 October 2022
3. Eagles Crag 01 October 2022
4. Explorers Camp 01 October 2022
5. Lobengula 2023
Hotel Group
Shamwari Group
Inclusions and Exclusions
INCLUSIONS Accommodation, meals, selected local beverages, game drives, guided walks, tourism levy, 15% VAT
EXCLUSIONS French Champagne and premium branded beverages, transfers, laundry, gift boutique purchases, spa treatment and retail, conservation levy
FIT Cancellation Policy
Standard Cancellation Policy
Cancellations will only be accepted in writing.
Cancellation less than 30 days prior to arrival – 25% cancellation fee
Cancellation less than 15 days prior to arrival – 50% cancellation fee
Cancellations less than 7 days prior to arrival – 90% cancellation fee
COVID/ PANDEMIC CANCELLATIONS TERMS AND CONDTIONS
No Cancellation fees 7 days prior to arrival under the following conditions
The Government in the guest's country of origin OR destination country imposes a mandatory quarantine
Guests are prevented from boarding a flight on account of health screening
Guests have contracted COVID-19 prior to arrival OR while in-country and are unable to travel
Bookings may be postponed without penalty to a future date within 12 months from the original arrival date; all
bookings will be honoured at 2020 rates, however, seasonal rates will apply.
No cancellation fees will be applicable under the following conditions
·The Government in the guest's country of origin imposes a travel ban and guests are unable to travel
The Government in the guest's destination country (or transit country) imposes a travel ban and guests are
unable to travel
·International flights are cancelled due to a pandemic and guests are unable to travel
If Shamwari has to close due to Pandemic reasons and is unable to fulfil their obligation.
Groups Cancellation Policies
GROUP POLICY
15.1 Applies to a booking of 10 or more people.
15.2 Minimum stay of 2 nights
15.3 10% non-refundable deposit required 14 days from time of booking.
15.4 Final rooming list required 30 days prior to arrival.
15.5 Please be advised the above terms may not be ceded nor are they negotiable.
16. TOUR SERIES POLICY
16.1 Applies to bookings with multiple rooms and set arrival and departure dates in a 12-month period.
16.2 10% non-refundable deposit required within six months of booking being made.
16.3 50% of total group value must be settled 90 days prior to arrival.
16.4 Full prepayment and final rooming list required 60 days prior to arrival.
16.5 Shamwari may request rooms back at any point should it receive a confirmed booking.
16.6 Agent must release back if it has not been sold at that point.
16.7 10% non-refundable deposit will be required for the rooms immediately should the agent not wish to release the requested rooms.
16.8 Cancellations less than 180 days prior to arrival – 10% of total value per room cancelled.
16.9 Cancellations less than 150 days prior to arrival – 15% of total value per room cancelled.
16.10 Cancellations less than 120 days prior to arrival – 25% of total value per room cancelled.
16.11 Cancellations less than 90 days prior to arrival – 50% of total value per room cancelled.
16.12 Cancellations less than 60 days prior to arrival – 90% of total value per room cancelled.
16.13 Please be advised the above terms may not be ceded nor are they negotiable.
Child Policies (Supplier)
Child Policy
Children 12 years and older are welcome at Shamwari Eagles Crag Lodge, and pay normal adult rates.
Tour Leader Policy
No tourleader/guide policy supplied by supplier.
Amenities
Virtuoso Amenities 2020
· Upgrade is not applicable for this property
· Complimentary Continental or Buffet for two daily for duration of the stay
· Complimentary 50-minute massage for up to two people, per room, once during stay
· Complimentary romantic private in-room dinner with your own personal waiter
· Complimentary Private bush walk with specialized ranger/guide
· Early check-in/late check-out, subject to availability
· Complimentary Wi-Fi
Rates Manual Child Policy
Child Policy
Children 12 years and older are welcome (normal adult rate applies).
Where is Eagles Crag Lodge located? Eagles Crag Lodge is situated within Shamwari Private Game Reserve in the Eastern Cape wilderness of South Africa, offering guests a secluded and luxurious safari experience amidst the natural beauty and wildlife diversity of the reserve.
What amenities are offered at Eagles Crag Lodge? The lodge features spacious suite accommodations with private plunge pools, outdoor showers, and panoramic views of the surrounding wilderness, as well as gourmet dining venues, wellness facilities, guided game drives, bush walks, birdwatching excursions, and personalized services designed to enhance the guest experience and create unforgettable memories in the heart of Africa's wild spaces.
What wildlife can guests expect to see at Shamwari Private Game Reserve? Shamwari Private Game Reserve is home to a wide variety of wildlife species, including the Big Five, cheetahs, giraffes, zebras, antelopes, and numerous bird species, providing guests with unparalleled opportunities for wildlife viewing, photography, and conservation education in a malaria-free environment.
How can guests book a stay at Eagles Crag Lodge? Guests can book a stay at Eagles Crag Lodge through the lodge's website, travel agencies, or by contacting the reservations team directly via email or phone, ensuring a seamless and unforgettable safari experience amidst the pristine wilderness of Shamwari Private Game Reserve.
Enquiry Form
Become a Partner
Shamwari Eagles Crag Lodge
Shamwari Eagles Crag Lodge
AP Product Note EvenYears
Long stay discount of 10% on bookings of 3 consecutive nights at any lodge, and 15% on bookings of 4 nights. Valid
1 May 2019 to 31 October 2020
Planned re-opening of lodges
1. Bayethe 10 December 2021 (complete refurbishment of all 12 suites)
2. Riverdene 01 October 2022
3. Eagles Crag 01 October 2022
4. Explorers Camp 01 October 2022
5. Lobengula 2023
Supplier Closures & Block Out
Planned re-opening of lodges
1. Bayethe 10 December 2021 (complete refurbishment of all 12 suites)
2. Riverdene 01 October 2022
3. Eagles Crag 01 October 2022
4. Explorers Camp 01 October 2022
5. Lobengula 2023
Hotel Group
Shamwari Group
Inclusions and Exclusions
INCLUSIONS Accommodation, meals, selected local beverages, game drives, guided walks, tourism levy, 15% VAT
EXCLUSIONS French Champagne and premium branded beverages, transfers, laundry, gift boutique purchases, spa treatment and retail, conservation levy
FIT Cancellation Policy
Standard Cancellation Policy
Cancellations will only be accepted in writing.
Cancellation less than 30 days prior to arrival – 25% cancellation fee
Cancellation less than 15 days prior to arrival – 50% cancellation fee
Cancellations less than 7 days prior to arrival – 90% cancellation fee
COVID/ PANDEMIC CANCELLATIONS TERMS AND CONDTIONS
No Cancellation fees 7 days prior to arrival under the following conditions
The Government in the guest's country of origin OR destination country imposes a mandatory quarantine
Guests are prevented from boarding a flight on account of health screening
Guests have contracted COVID-19 prior to arrival OR while in-country and are unable to travel
Bookings may be postponed without penalty to a future date within 12 months from the original arrival date; all
bookings will be honoured at 2020 rates, however, seasonal rates will apply.
No cancellation fees will be applicable under the following conditions
·The Government in the guest's country of origin imposes a travel ban and guests are unable to travel
The Government in the guest's destination country (or transit country) imposes a travel ban and guests are
unable to travel
·International flights are cancelled due to a pandemic and guests are unable to travel
If Shamwari has to close due to Pandemic reasons and is unable to fulfil their obligation.
Groups Cancellation Policies
GROUP POLICY
15.1 Applies to a booking of 10 or more people.
15.2 Minimum stay of 2 nights
15.3 10% non-refundable deposit required 14 days from time of booking.
15.4 Final rooming list required 30 days prior to arrival.
15.5 Please be advised the above terms may not be ceded nor are they negotiable.
16. TOUR SERIES POLICY
16.1 Applies to bookings with multiple rooms and set arrival and departure dates in a 12-month period.
16.2 10% non-refundable deposit required within six months of booking being made.
16.3 50% of total group value must be settled 90 days prior to arrival.
16.4 Full prepayment and final rooming list required 60 days prior to arrival.
16.5 Shamwari may request rooms back at any point should it receive a confirmed booking.
16.6 Agent must release back if it has not been sold at that point.
16.7 10% non-refundable deposit will be required for the rooms immediately should the agent not wish to release the requested rooms.
16.8 Cancellations less than 180 days prior to arrival – 10% of total value per room cancelled.
16.9 Cancellations less than 150 days prior to arrival – 15% of total value per room cancelled.
16.10 Cancellations less than 120 days prior to arrival – 25% of total value per room cancelled.
16.11 Cancellations less than 90 days prior to arrival – 50% of total value per room cancelled.
16.12 Cancellations less than 60 days prior to arrival – 90% of total value per room cancelled.
16.13 Please be advised the above terms may not be ceded nor are they negotiable.
Child Policies (Supplier)
Child Policy
Children 12 years and older are welcome at Shamwari Eagles Crag Lodge, and pay normal adult rates.
Tour Leader Policy
No tourleader/guide policy supplied by supplier.
Amenities
Virtuoso Amenities 2020
· Upgrade is not applicable for this property
· Complimentary Continental or Buffet for two daily for duration of the stay
· Complimentary 50-minute massage for up to two people, per room, once during stay
· Complimentary romantic private in-room dinner with your own personal waiter
· Complimentary Private bush walk with specialized ranger/guide
· Early check-in/late check-out, subject to availability
· Complimentary Wi-Fi
Rates Manual Child Policy
Child Policy
Children 12 years and older are welcome (normal adult rate applies).
AP Product Note EvenYears
Long stay discount of 10% on bookings of 3 consecutive nights at any lodge, and 15% on bookings of 4 nights. Valid:
1 May 2019 to 31 October 2020
Planned re-opening of lodges
1. Bayethe: 10 December 2021 (complete refurbishment of all 12 suites)
2. Riverdene: 01 October 2022
3. Eagles Crag: 01 October 2022
4. Explorers Camp: 01 October 2022
5. Lobengula: 2023
Supplier Closures & Block Out
Planned re-opening of lodges
1. Bayethe: 10 December 2021 (complete refurbishment of all 12 suites)
2. Riverdene: 01 October 2022
3. Eagles Crag: 01 October 2022
4. Explorers Camp: 01 October 2022
5. Lobengula: 2023
Hotel Group
Shamwari Group
Inclusions and Exclusions
INCLUSIONS: Accommodation, meals, selected local beverages, game drives, guided walks, tourism levy, 15% VAT
EXCLUSIONS: French Champagne and premium branded beverages, transfers, laundry, gift boutique purchases, spa treatment and retail, conservation levy
FIT Cancellation Policy
Standard Cancellation Policy:
Cancellations will only be accepted in writing.
Cancellation less than 30 days prior to arrival – 25% cancellation fee
Cancellation less than 15 days prior to arrival – 50% cancellation fee
Cancellations less than 7 days prior to arrival – 90% cancellation fee
COVID/ PANDEMIC CANCELLATIONS TERMS AND CONDTIONS
No Cancellation fees 7 days prior to arrival under the following conditions
The Government in the guest's country of origin OR destination country imposes a mandatory quarantine
Guests are prevented from boarding a flight on account of health screening
Guests have contracted COVID-19 prior to arrival OR while in-country and are unable to travel
Bookings may be postponed without penalty to a future date within 12 months from the original arrival date; all
bookings will be honoured at 2020 rates, however, seasonal rates will apply.
No cancellation fees will be applicable under the following conditions
·The Government in the guest's country of origin imposes a travel ban and guests are unable to travel
The Government in the guest's destination country (or transit country) imposes a travel ban and guests are
unable to travel
·International flights are cancelled due to a pandemic and guests are unable to travel
If Shamwari has to close due to Pandemic reasons and is unable to fulfil their obligation.
Groups Cancellation Policies
GROUP POLICY
15.1 Applies to a booking of 10 or more people.
15.2 Minimum stay of 2 nights
15.3 10% non-refundable deposit required 14 days from time of booking.
15.4 Final rooming list required 30 days prior to arrival.
15.5 Please be advised the above terms may not be ceded nor are they negotiable.
16. TOUR SERIES POLICY
16.1 Applies to bookings with multiple rooms and set arrival and departure dates in a 12-month period.
16.2 10% non-refundable deposit required within six months of booking being made.
16.3 50% of total group value must be settled 90 days prior to arrival.
16.4 Full prepayment and final rooming list required 60 days prior to arrival.
16.5 Shamwari may request rooms back at any point should it receive a confirmed booking.
16.6 Agent must release back if it has not been sold at that point.
16.7 10% non-refundable deposit will be required for the rooms immediately should the agent not wish to release the requested rooms.
16.8 Cancellations less than 180 days prior to arrival – 10% of total value per room cancelled.
16.9 Cancellations less than 150 days prior to arrival – 15% of total value per room cancelled.
16.10 Cancellations less than 120 days prior to arrival – 25% of total value per room cancelled.
16.11 Cancellations less than 90 days prior to arrival – 50% of total value per room cancelled.
16.12 Cancellations less than 60 days prior to arrival – 90% of total value per room cancelled.
16.13 Please be advised the above terms may not be ceded nor are they negotiable.
Child Policies (Supplier)
Child Policy
Children 12 years and older are welcome at Shamwari Eagles Crag Lodge, and pay normal adult rates.
Tour Leader Policy
No tourleader/guide policy supplied by supplier.
Amenities
Virtuoso Amenities 2020:
· Upgrade is not applicable for this property
· Complimentary Continental or Buffet for two daily for duration of the stay
· Complimentary 50-minute massage for up to two people, per room, once during stay
· Complimentary romantic private in-room dinner with your own personal waiter
· Complimentary Private bush walk with specialized ranger/guide
· Early check-in/late check-out, subject to availability
· Complimentary Wi-Fi
Rates Manual Child Policy
Child Policy
Children 12 years and older are welcome (normal adult rate applies).
These Terms and Conditions apply to the use of the emporium-collection™ websites and all bookings of hotels via the reservation system of emporium-collection.com applications, Eisolzriederstrasse 12, 80999 München
2. General Use Of The Emporium-Collection™ Websites
On the emporium-collection™ websites you can search for the availability and rates of hotels and rooms of your choice at dates defined by you for a specific number of travelers. emporium-collection™ reserves the right to discontinue its websites at any time.
All information about a hotel and the descriptions of a hotel are based on the hotel's own assessment. All content about a hotel that is displayed on the emporium-collection™ websites is provided to emporium-collection™ by the respective hotel and emporium-collection™ acts as the content provider for the hotel only and is thus not responsible for the content, any omissions or typographical errors referring to a hotel. As far as displayed on the emporium-collection™ websites the internationally used hotel classification into stars offers noncommittal information about the hotel's standard, in consideration of self-assessment by the hotel which was provided by the hotel.
All prices displayed on the emporium-collection™ websites are current, day prices, shown in the name of the individual hotel and are valid for all bookings made via the reservation system of emporium-collection™ as described below in section C. All prices have been provided by the hotel and emporium-collection™ acts as content provider for the hotel only and is thus not responsible for any errors of prices referring to a hotel.
For Germany, prices displayed on the emporium-collection™ websites always include service charges and VAT. For other countries regulations and rules regarding taxes differ. Please note, that a visitor's tax might apply in certain locations. In some countries, a local tax and/or a service charge is levied on the travel price or room rate. The amount of this tax changes all the time and can’t generally be estimated but requires specific information like the exact period of a stay, a number of people staying, etc. to be calculated. Thus any information regarding such taxes is always noncommittal, as long as you do not enter specific travel dates. When you make a booking as per below Section C. the applicable taxes will, in any case, be displayed. Complimentary room upgrades and late check-outs as part of the emporium-collection™ community benefits are subject to availability. Hotels reserve the right to discontinue the offer at any time. Obvious errors and mistakes (including misprints) are not binding
3. Registration
You can register on the emporium-collection™ websites. If you voluntarily provide personal data as part of such registration, it will be used to pre-fill the personal details form upon making a booking, and/or be used to provide you with more refined topics in our communications, should you have opted into any of our newsletters. You can cancel your registration with emporium-collection™ at any time. Please send an according to e-mail to legal@emporium-collection.com
4. Auto Login
You may choose to stay logged in on our emporium-collection™ websites. We will then will store your login information in a cookie, i.e. a small text file, on your computer so that you do not have to authenticate upon return to our websites but will be automatically logged in ("auto login"). The cookie and thereby the auto log in expires automatically after 60 days. Further information about other cookies is available in our privacy policy.
5. Accommodation Contract And Payment
If you make a booking through emporium-collection™ reservation system the accommodation contract comes into effect between you and the hotel of your choice. You pay the confirmed price directly to the hotel. Any claims and obligations out of the accommodation contract only exist between you and the hotel chosen by you. emporium-collection™ does not enter into the contract with you about the accommodation. Rates available and any booking made via the emporium-collection™ reservation system can’t be combined with other offers or promotions. Bookings take place according to the best and currently lowest emporium-collection™ day price in each case. This price is submitted directly by the hotel for the arrival date chosen and is shown in the name of the hotel. Available emporium-collection™ last-minute, seasonal, weekend or special prices will be considered automatically during the booking.
If you want to make a booking after your availability search, you will have to fill in personal details about you and your credit card details. The credit card details are required to guarantee your booking, the charges will be made by the hotel. If you are logged in to your account the personal details will be pre-filled. By clicking the button “CONFIRM REGISTRATION". Charged upon arrival” you make a binding offer to book the selected room. Prior to making the booking, i.e. prior to clicking the button, you can identify any errors in the data you have provided directly on the website and correct them by clicking “edit” next to the hotel and room description. Every booking offer you make will be forwarded to the corresponding hotel and any messages from the hotel to you, particularly the confirmation of your booking will be forwarded to you via emporium-collection™ as the carrier of the message. emporium-collection™ shall have a relationship with you and the hotel only as an independent third party and shall not be a partner, trustee, representative or sub-contractor either for you or the hotel. Also, the hotel shall not be a subcontractor or vicarious agent of emporium-collection™. As soon as you receive the booking confirmation from the hotel via the emporium-collection™ reservation system, you have entered into a contract with the hotel and the booking is binding. You will receive a customer booking reference number together with the confirmation of your booking. The use of the emporium-collection™ reservation system is free of charge for you. Bookings are not transferable to any other person and can not be transferred or exchanged for cash or credit
You do not have a statutory right of withdrawal from booking as per Sec. 312 g para 2 no. 9 of the German Civil Code (BGB). However, a hotel may voluntarily offer a right to cancel or change a booking for selected offers in the emporium-collection™ reservation system. Any such right will be displayed in the order form before you make your order. Where a hotel voluntarily grants such right to cancel or to change a booking in the emporium-collection™ reservation system, any such changes and cancellations have to be carried out via the emporium-collection™ online system or via the emporium-collection™ reservation number (see www.emporium-collection.com) to be fully effective. In case of a change or cancellation carried out directly at the hotel, emporium-collection™ cannot provide any information concerning possible discrepancies concerning the date of the cancellation or the fact of cancellation as such
We will store your booking information and the terms and conditions applicable to the booking (collectively referred to as “contract”). The current version of our terms and conditions is available for you at https://www.emporium-collection™.com/terms-and-conditions. You can access your booking information also after the booking via your emporium-collection™ account.
6. Liability
- In case of intent or gross negligence on part of emporium-collection™ or by its agents or vicarious agents in performance emporium-collection™ shall be liable according to the provisions of applicable law. The same applies in case of breach of an essential contractual obligation (an obligation that must be fulfilled to enable the correct execution of the agreement and which the customer may usually trust and may trust that it will be fulfilled); however, to the extent such breach was unintentionally emporium-collection™ liability shall be limited to typical damages foreseeable under the contract. emporium-collection™ liability for culpable damage to life, body or health as well as our liability under the Product Liability Act shall remain unaffected. Any liability not expressly provided for above shall be disclaimed. Particularly emporium-collection™ disclaims any liability for the reproduction of this website through a third-party website or access to this website obtained through a third-party website or any user’s home page, which reproduction misstates or omits any of the information or limitations and conditions on the room rates and products offered through this website
7. Intellectual Property
All trademarks (including, but not limited to, the emporium-collection™ trademark, reproductions of emporium-collection™ logo), copyright, database rights and other intellectual property rights in the materials on this website (as well as the organisation and layout of this website) together with the underlying software code are owned either directly by emporium-collection™ or by it's licensors. Without emporium-collection™ prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use. The emporium-collection™ logo is a registered trademark and is the property of emporium-collection™ and may not be used or reproduced without emporium-collection™ express written permission. Data transfer into other data carriers, even part of it, or it's used for a different purpose to the one designated here, is only permitted with the explicit permission of emporium-collection™, except where explicitly permitted by applicable law.
8. Miscellaneous
The invalidity or unenforceability of any of these Terms and Conditions shall not affect, impair or invalidate any of the remaining terms and conditions.
9. Governing Law and Place of Jurisdiction
All legal relations between you and emporium-collection™ shall exclusively be governed by the laws of the Federal Republic of Germany. If you act as a consumer and have entered into a contract while residing in another country, the application of the mandatory law of such country shall not be affected by the previous sentence. If you are a trader or an entity of public law, the competent courts in Munich shall have jurisdiction for all disputes. emporium-collection™ shall, however, also be entitled to sue you at your general venue.
The website is owned and operated by emporium-collection™. The website can be used, registrations and bookings can be made and in the English language.
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