The majestic architecture of this intimate lodge has always been a signature of the property.
Emporium-Collection
Emporium-Voyage
Emporium Voyage luxury travel is the pinnacle of luxury hotel accommodation, providing the supreme platform for the crème de la crème. The Voyage prides itself on its consistent concierge services, impeccably fashioned to cater to the requisites of luxury travel. Our meritorious network of exotic hotel establishments in the finest destinations not only offers an unparalleled inventory to satiate the luxurious ambitions of our treasured clientele but also presents an exclusive opportunity for the aspiring hoteliers to unleash the true potential of their establishments. We proffer the range of classy Michelin Star restaurants, with their nouvelle cuisines culminating into an exclusive dining experience.
Emporium Magazine is your insight into the world of Luxury Lifestyle.
With a specialty in unique access, we understand the needs of our affluent clientele. Thereby we provide exclusive access to highly restricted inventories, events, and venues that align with our customers’ unique profile. Our luxury lifestyle magazine provides you up to date news in the luxury lifestyle industry.
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These Terms and Conditions apply to the use of the emporium-collection™ websites and all bookings of hotels via the reservation system of emporium-collection.com applications, Eisolzriederstrasse 12, 80999 München
2. General Use Of The Emporium-Collection™ Websites
On the emporium-collection™ websites you can search for the availability and rates of hotels and rooms of your choice at dates defined by you for a specific number of travelers. emporium-collection™ reserves the right to discontinue its websites at any time.
All information about a hotel and the descriptions of a hotel are based on the hotel's own assessment. All content about a hotel that is displayed on the emporium-collection™ websites is provided to emporium-collection™ by the respective hotel and emporium-collection™ acts as the content provider for the hotel only and is thus not responsible for the content, any omissions or typographical errors referring to a hotel. As far as displayed on the emporium-collection™ websites the internationally used hotel classification into stars offers noncommittal information about the hotel's standard, in consideration of self-assessment by the hotel which was provided by the hotel.
All prices displayed on the emporium-collection™ websites are current, day prices, shown in the name of the individual hotel and are valid for all bookings made via the reservation system of emporium-collection™ as described below in section C. All prices have been provided by the hotel and emporium-collection™ acts as content provider for the hotel only and is thus not responsible for any errors of prices referring to a hotel.
For Germany, prices displayed on the emporium-collection™ websites always include service charges and VAT. For other countries regulations and rules regarding taxes differ. Please note, that a visitor's tax might apply in certain locations. In some countries, a local tax and/or a service charge is levied on the travel price or room rate. The amount of this tax changes all the time and can’t generally be estimated but requires specific information like the exact period of a stay, a number of people staying, etc. to be calculated. Thus any information regarding such taxes is always noncommittal, as long as you do not enter specific travel dates. When you make a booking as per below Section C. the applicable taxes will, in any case, be displayed. Complimentary room upgrades and late check-outs as part of the emporium-collection™ community benefits are subject to availability. Hotels reserve the right to discontinue the offer at any time. Obvious errors and mistakes (including misprints) are not binding
3. Registration
You can register on the emporium-collection™ websites. If you voluntarily provide personal data as part of such registration, it will be used to pre-fill the personal details form upon making a booking, and/or be used to provide you with more refined topics in our communications, should you have opted into any of our newsletters. You can cancel your registration with emporium-collection™ at any time. Please send an according to e-mail to legal@emporium-collection.com
4. Auto Login
You may choose to stay logged in on our emporium-collection™ websites. We will then will store your login information in a cookie, i.e. a small text file, on your computer so that you do not have to authenticate upon return to our websites but will be automatically logged in ("auto login"). The cookie and thereby the auto log in expires automatically after 60 days. Further information about other cookies is available in our privacy policy.
5. Accommodation Contract And Payment
If you make a booking through emporium-collection™ reservation system the accommodation contract comes into effect between you and the hotel of your choice. You pay the confirmed price directly to the hotel. Any claims and obligations out of the accommodation contract only exist between you and the hotel chosen by you. emporium-collection™ does not enter into the contract with you about the accommodation. Rates available and any booking made via the emporium-collection™ reservation system can’t be combined with other offers or promotions. Bookings take place according to the best and currently lowest emporium-collection™ day price in each case. This price is submitted directly by the hotel for the arrival date chosen and is shown in the name of the hotel. Available emporium-collection™ last-minute, seasonal, weekend or special prices will be considered automatically during the booking.
If you want to make a booking after your availability search, you will have to fill in personal details about you and your credit card details. The credit card details are required to guarantee your booking, the charges will be made by the hotel. If you are logged in to your account the personal details will be pre-filled. By clicking the button “CONFIRM REGISTRATION". Charged upon arrival” you make a binding offer to book the selected room. Prior to making the booking, i.e. prior to clicking the button, you can identify any errors in the data you have provided directly on the website and correct them by clicking “edit” next to the hotel and room description. Every booking offer you make will be forwarded to the corresponding hotel and any messages from the hotel to you, particularly the confirmation of your booking will be forwarded to you via emporium-collection™ as the carrier of the message. emporium-collection™ shall have a relationship with you and the hotel only as an independent third party and shall not be a partner, trustee, representative or sub-contractor either for you or the hotel. Also, the hotel shall not be a subcontractor or vicarious agent of emporium-collection™. As soon as you receive the booking confirmation from the hotel via the emporium-collection™ reservation system, you have entered into a contract with the hotel and the booking is binding. You will receive a customer booking reference number together with the confirmation of your booking. The use of the emporium-collection™ reservation system is free of charge for you. Bookings are not transferable to any other person and can not be transferred or exchanged for cash or credit
You do not have a statutory right of withdrawal from booking as per Sec. 312 g para 2 no. 9 of the German Civil Code (BGB). However, a hotel may voluntarily offer a right to cancel or change a booking for selected offers in the emporium-collection™ reservation system. Any such right will be displayed in the order form before you make your order. Where a hotel voluntarily grants such right to cancel or to change a booking in the emporium-collection™ reservation system, any such changes and cancellations have to be carried out via the emporium-collection™ online system or via the emporium-collection™ reservation number (see www.emporium-collection.com) to be fully effective. In case of a change or cancellation carried out directly at the hotel, emporium-collection™ cannot provide any information concerning possible discrepancies concerning the date of the cancellation or the fact of cancellation as such
We will store your booking information and the terms and conditions applicable to the booking (collectively referred to as “contract”). The current version of our terms and conditions is available for you at https://www.emporium-collection™.com/terms-and-conditions. You can access your booking information also after the booking via your emporium-collection™ account.
6. Liability
- In case of intent or gross negligence on part of emporium-collection™ or by its agents or vicarious agents in performance emporium-collection™ shall be liable according to the provisions of applicable law. The same applies in case of breach of an essential contractual obligation (an obligation that must be fulfilled to enable the correct execution of the agreement and which the customer may usually trust and may trust that it will be fulfilled); however, to the extent such breach was unintentionally emporium-collection™ liability shall be limited to typical damages foreseeable under the contract. emporium-collection™ liability for culpable damage to life, body or health as well as our liability under the Product Liability Act shall remain unaffected. Any liability not expressly provided for above shall be disclaimed. Particularly emporium-collection™ disclaims any liability for the reproduction of this website through a third-party website or access to this website obtained through a third-party website or any user’s home page, which reproduction misstates or omits any of the information or limitations and conditions on the room rates and products offered through this website
7. Intellectual Property
All trademarks (including, but not limited to, the emporium-collection™ trademark, reproductions of emporium-collection™ logo), copyright, database rights and other intellectual property rights in the materials on this website (as well as the organisation and layout of this website) together with the underlying software code are owned either directly by emporium-collection™ or by it's licensors. Without emporium-collection™ prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use. The emporium-collection™ logo is a registered trademark and is the property of emporium-collection™ and may not be used or reproduced without emporium-collection™ express written permission. Data transfer into other data carriers, even part of it, or it's used for a different purpose to the one designated here, is only permitted with the explicit permission of emporium-collection™, except where explicitly permitted by applicable law.
8. Miscellaneous
The invalidity or unenforceability of any of these Terms and Conditions shall not affect, impair or invalidate any of the remaining terms and conditions.
9. Governing Law and Place of Jurisdiction
All legal relations between you and emporium-collection™ shall exclusively be governed by the laws of the Federal Republic of Germany. If you act as a consumer and have entered into a contract while residing in another country, the application of the mandatory law of such country shall not be affected by the previous sentence. If you are a trader or an entity of public law, the competent courts in Munich shall have jurisdiction for all disputes. emporium-collection™ shall, however, also be entitled to sue you at your general venue.
The website is owned and operated by emporium-collection™. The website can be used, registrations and bookings can be made and in the English language.
AP Product Note EvenYears
A party that occupies more than 60% of the beds on any given night is considered a group and special rates and T&Cs apply
Private vehicles need to be pre-booked (subject to availability) and for the full duration of guests stay
A single supplement rate applies from the third room onwards when booking 3 or more single rooms.
Special terms apply over festive season 15 December - 5 January 50% deposit policy and min 3-night stay is required, No arrivals and departures allowed on Christmas Day or New Years Day
Exploring Singita Malilangwe book 4 nights at Pamushana Lodge/Malilangwe House and receive 50% discount off the 4th night valid 6 Jan 30 Jun, and 01 Sept to 14 Dec 2021 and 2022
Stay 7 Pay 6 offer - valid 6 January 14 December 2021 & 2022
Stay 10 Pay 8 offer valid 6 January 14 December 2021 & 2022
Supplier Closures & Block Out
3 night minimum stay applies during festive season from 15 December 5 January annually (No arrivals or departures are allowed on Christmas Day or New Years Day)
Inclusions and Exclusions
2021 & 2022
Includes
All meals and beverages (including premium wines, spirits and liqueurs, but excluding French Champagne), twice daily game drives in open viewing vehicles, walking safaris, boat cruises, fishing, excursions to the rock art sites (accompanied by experienced guide), tennis, return road transfers between Buffalo Range International Airport and the lodge, telephone calls, laundry service, telephone calls, wi-fi access where applicable, Tourism levy & VAT.
Malilangwe House
All meals and beverages (including premium wines, spirits and liqueurs, but excluding French Champagne), private vehicle and guide, host, chef and butler (meals can be taken in the main lodge if guests prefer). Private game drives in open viewing vehicles (one vehicle for up to 8 guests, two vehicles for 9-10 guests), walking safaris, boat cruises, fishing, excursions to the rock art sites (accompanied by experienced guides), tennis, return road transfers between Buffalo Range International Airport and the lodge & laundry service, Telephone calls, wi-fi access where applicable, Tourism levy & VAT.
Excludes Boutique purchases, French Champagne, Massage treatments & transport to and from the reserve.
FIT Cancellation Policy
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
2022
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
Groups Cancellation Policies
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
2022
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
Child Policies (Supplier)
2021 / 2022
Children of all ages are welcome.
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-16 years will be accommodated at 50% of the adult rate when sharing a standard suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request. An additional room needs to be booked.
Families of four or more members (including at least one child under the age of 10), are guaranteed the complimentary use of a private safari vehicle.
Families of up to three members (including at least one child under the age of 10), are required to book and pay for the use of a private safari vehicle (subject to availability).
In the interest of safety, participation of children in game activities is at the discretion of the guide.
Supplier Family Rooms
2 x 2 bedroom suites
1 x 2 bedroom family suite
1 x 3 bedroom family suite
1 x 5 bedroom villa
Property Room Types
4 x suites
2 x 2 bedroom suites
1 x 2 bedroom family suite
1 x 3 bedroom family suite
1 x 5 bedroom villa
Flight Schedule
OR TAMBO - BUFFALO RANGE (and VV)
ORT to Buffalo Range and Vice Versa are scheduled departures on Mondays & Thursdays
Children
Children from two years old, occupying their own seat pay the full seat rate
Children under two years old and sitting on their parents laps will pay 20% of the seat rate
Bookings
All bookings must be made seven (7) days prior to departure and flights are subject to availability.
A minimum of three (3) nights accommodation at Pamushana is necessary.
A minimum of two (2) full paying seats on the aircraft is necessary.
Cancellation Policy
7 days notification no cancellation fees
6 days 48 hours notification 30% cancellation fees
36 24 hours notification 50% cancellation fees
Same day notification 100% cancellation fees
Check-in
Check-in time is strictly 2 hours prior to departure at counter A10, Terminal A, International Departures Terminal.
Flights will not be delayed due to late arrival of guests.
Destination Airport is Buffalo Range, Flight Number FDR247
Departure & Arrival times may vary by up to 45 minutes.
Luggage
20kg per person, preferably packed in soft sided bags
Secure public storage facilities are available with ATECK which is located in the International Arrivals Hall at OR Tambo. Unfortunately Federal Air is not allowed to transport unaccompanied luggage as this is a cross-border flight.
Please note
The above mentioned rates are inclusive of fuel surcharge and safety fees.
The above mentioned rates are exclusive of airport departure taxes.
The airport departure taxes need to be prepaid on confirmation of the flight.
Buffalo Range Airport closes at 17h00; latest possible arrival/departure time for private charters is 16h30.
Guests are advised to take out travel insurance as flights missed due to weather, air traffic control and other reasons beyond Federal Airs control will be charged for in full
SINGITA PAMUSHANA VICTORIA FALLS HARARE FLIGHTS - MAY SEPTEMBER
· Flights between Singita Pamushana, Victoria Falls and Harare will operate once a week on a Thursday, from May to September.
FLIGHT INFORMATION
Flights operated by Halstead Aviation (HAC)
Aircraft King Air 200 (8 seats)
Luggage 20kg per person in soft bags
Check-in 45 minutes prior to departure. There will be a banner with HAC company details in the departure check-in hall to indicate the check-in counter. Passengers will go through HAC Meet & Greet dispatcher in Victoria Falls. HAC will co-ordinate with the check-in officials to use the same counter each time (counter number to be advised once finalised).
BOOKINGS
Minimum number of guests 2 guests and
Minimum stay 3 nights stay at Singita Pamushana Lodge
Single Travellers Min 2 seats on charter plus 2 guests for 3 nights in lodge
Ticketing Each passenger will be issued a ticket, with HAC standard terms and conditions. If HAC have passenger details well in advance, they can issue an emailed copy to the consultants prior to departure.
Flights must be booked through Singita Reservation reservations@singita.com and are subject to availability.
CANCELLATION POLICY
7 days notification no cancellation fees
6 days 48 hours notification 30% cancellation fees
36 - 24 hours notification 50% cancellation fees
Same day notification 100% cancellation fees
Tour Leader Policy
Tour Leader / Guide Policy
The following specific inclusions and exclusions shall apply to the Pilot / Guide
Accommodation
The Rate is nett and non-commissionable
The Rate Includes meals & accommodation
The Rate excludes tourism levy at Singita Pamushana, Singita Kwitonda and Singita Serengeti, the Government of Tanzania Wildlife at Singita Grumeti and the National Park fee at Singita Lamai as stipulated
The Rate excludes all scheduled safari activities
For all private guides (regardless of accommodation type booked) wishing to accompany their guests on safari activities a private safari vehicle must be pre-booked (subject to availability) and will be charged for at the applicable daily rate.
Amenities
Virtuoso Amenities 2021
• Upgrade on arrival, subject to availability
• Daily full breakfast, for up to two in room guests (included in rates, as are all meals)
• A Virtuoso gift to the value of $100 per couple
• Early check-in/late check-out, subject to availability
• Complimentary Wi-Fi
Rates Manual Child Policy
CHILD POLICY
Children of all ages are welcome.
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-16 years will be accommodated at 50% of the adult rate when sharing a standard suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request. An additional room needs to be booked.
Families of four or more members (including at least one child under the age of 10), are guaranteed the complimentary use of a private safari vehicle.
Families of up to three members (including at least one child under the age of 10), are required to book and pay for the use of a private safari vehicle (subject to availability).
In the interest of safety, participation of children in game activities is at the discretion of the guide.
These Terms and Conditions apply to the use of the emporium-collection™ websites and all bookings of hotels via the reservation system of emporium-collection.com applications, Eisolzriederstrasse 12, 80999 München
2. General Use Of The Emporium-Collection™ Websites
On the emporium-collection™ websites you can search for the availability and rates of hotels and rooms of your choice at dates defined by you for a specific number of travelers. emporium-collection™ reserves the right to discontinue its websites at any time.
All information about a hotel and the descriptions of a hotel are based on the hotel's own assessment. All content about a hotel that is displayed on the emporium-collection™ websites is provided to emporium-collection™ by the respective hotel and emporium-collection™ acts as the content provider for the hotel only and is thus not responsible for the content, any omissions or typographical errors referring to a hotel. As far as displayed on the emporium-collection™ websites the internationally used hotel classification into stars offers noncommittal information about the hotel's standard, in consideration of self-assessment by the hotel which was provided by the hotel.
All prices displayed on the emporium-collection™ websites are current, day prices, shown in the name of the individual hotel and are valid for all bookings made via the reservation system of emporium-collection™ as described below in section C. All prices have been provided by the hotel and emporium-collection™ acts as content provider for the hotel only and is thus not responsible for any errors of prices referring to a hotel.
For Germany, prices displayed on the emporium-collection™ websites always include service charges and VAT. For other countries regulations and rules regarding taxes differ. Please note, that a visitor's tax might apply in certain locations. In some countries, a local tax and/or a service charge is levied on the travel price or room rate. The amount of this tax changes all the time and can’t generally be estimated but requires specific information like the exact period of a stay, a number of people staying, etc. to be calculated. Thus any information regarding such taxes is always noncommittal, as long as you do not enter specific travel dates. When you make a booking as per below Section C. the applicable taxes will, in any case, be displayed. Complimentary room upgrades and late check-outs as part of the emporium-collection™ community benefits are subject to availability. Hotels reserve the right to discontinue the offer at any time. Obvious errors and mistakes (including misprints) are not binding
3. Registration
You can register on the emporium-collection™ websites. If you voluntarily provide personal data as part of such registration, it will be used to pre-fill the personal details form upon making a booking, and/or be used to provide you with more refined topics in our communications, should you have opted into any of our newsletters. You can cancel your registration with emporium-collection™ at any time. Please send an according to e-mail to legal@emporium-collection.com
4. Auto Login
You may choose to stay logged in on our emporium-collection™ websites. We will then will store your login information in a cookie, i.e. a small text file, on your computer so that you do not have to authenticate upon return to our websites but will be automatically logged in ("auto login"). The cookie and thereby the auto log in expires automatically after 60 days. Further information about other cookies is available in our privacy policy.
5. Accommodation Contract And Payment
If you make a booking through emporium-collection™ reservation system the accommodation contract comes into effect between you and the hotel of your choice. You pay the confirmed price directly to the hotel. Any claims and obligations out of the accommodation contract only exist between you and the hotel chosen by you. emporium-collection™ does not enter into the contract with you about the accommodation. Rates available and any booking made via the emporium-collection™ reservation system can’t be combined with other offers or promotions. Bookings take place according to the best and currently lowest emporium-collection™ day price in each case. This price is submitted directly by the hotel for the arrival date chosen and is shown in the name of the hotel. Available emporium-collection™ last-minute, seasonal, weekend or special prices will be considered automatically during the booking.
If you want to make a booking after your availability search, you will have to fill in personal details about you and your credit card details. The credit card details are required to guarantee your booking, the charges will be made by the hotel. If you are logged in to your account the personal details will be pre-filled. By clicking the button “CONFIRM REGISTRATION". Charged upon arrival” you make a binding offer to book the selected room. Prior to making the booking, i.e. prior to clicking the button, you can identify any errors in the data you have provided directly on the website and correct them by clicking “edit” next to the hotel and room description. Every booking offer you make will be forwarded to the corresponding hotel and any messages from the hotel to you, particularly the confirmation of your booking will be forwarded to you via emporium-collection™ as the carrier of the message. emporium-collection™ shall have a relationship with you and the hotel only as an independent third party and shall not be a partner, trustee, representative or sub-contractor either for you or the hotel. Also, the hotel shall not be a subcontractor or vicarious agent of emporium-collection™. As soon as you receive the booking confirmation from the hotel via the emporium-collection™ reservation system, you have entered into a contract with the hotel and the booking is binding. You will receive a customer booking reference number together with the confirmation of your booking. The use of the emporium-collection™ reservation system is free of charge for you. Bookings are not transferable to any other person and can not be transferred or exchanged for cash or credit
You do not have a statutory right of withdrawal from booking as per Sec. 312 g para 2 no. 9 of the German Civil Code (BGB). However, a hotel may voluntarily offer a right to cancel or change a booking for selected offers in the emporium-collection™ reservation system. Any such right will be displayed in the order form before you make your order. Where a hotel voluntarily grants such right to cancel or to change a booking in the emporium-collection™ reservation system, any such changes and cancellations have to be carried out via the emporium-collection™ online system or via the emporium-collection™ reservation number (see www.emporium-collection.com) to be fully effective. In case of a change or cancellation carried out directly at the hotel, emporium-collection™ cannot provide any information concerning possible discrepancies concerning the date of the cancellation or the fact of cancellation as such
We will store your booking information and the terms and conditions applicable to the booking (collectively referred to as “contract”). The current version of our terms and conditions is available for you at https://www.emporium-collection™.com/terms-and-conditions. You can access your booking information also after the booking via your emporium-collection™ account.
6. Liability
- In case of intent or gross negligence on part of emporium-collection™ or by its agents or vicarious agents in performance emporium-collection™ shall be liable according to the provisions of applicable law. The same applies in case of breach of an essential contractual obligation (an obligation that must be fulfilled to enable the correct execution of the agreement and which the customer may usually trust and may trust that it will be fulfilled); however, to the extent such breach was unintentionally emporium-collection™ liability shall be limited to typical damages foreseeable under the contract. emporium-collection™ liability for culpable damage to life, body or health as well as our liability under the Product Liability Act shall remain unaffected. Any liability not expressly provided for above shall be disclaimed. Particularly emporium-collection™ disclaims any liability for the reproduction of this website through a third-party website or access to this website obtained through a third-party website or any user’s home page, which reproduction misstates or omits any of the information or limitations and conditions on the room rates and products offered through this website
7. Intellectual Property
All trademarks (including, but not limited to, the emporium-collection™ trademark, reproductions of emporium-collection™ logo), copyright, database rights and other intellectual property rights in the materials on this website (as well as the organisation and layout of this website) together with the underlying software code are owned either directly by emporium-collection™ or by it's licensors. Without emporium-collection™ prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use. The emporium-collection™ logo is a registered trademark and is the property of emporium-collection™ and may not be used or reproduced without emporium-collection™ express written permission. Data transfer into other data carriers, even part of it, or it's used for a different purpose to the one designated here, is only permitted with the explicit permission of emporium-collection™, except where explicitly permitted by applicable law.
8. Miscellaneous
The invalidity or unenforceability of any of these Terms and Conditions shall not affect, impair or invalidate any of the remaining terms and conditions.
9. Governing Law and Place of Jurisdiction
All legal relations between you and emporium-collection™ shall exclusively be governed by the laws of the Federal Republic of Germany. If you act as a consumer and have entered into a contract while residing in another country, the application of the mandatory law of such country shall not be affected by the previous sentence. If you are a trader or an entity of public law, the competent courts in Munich shall have jurisdiction for all disputes. emporium-collection™ shall, however, also be entitled to sue you at your general venue.
The website is owned and operated by emporium-collection™. The website can be used, registrations and bookings can be made and in the English language.
AP Product Note EvenYears
A party that occupies more than 60% of the beds on any given night is considered a group and special rates and T&Cs apply
Private vehicles need to be pre-booked (subject to availability) and for the full duration of guests stay
A single supplement rate applies from the third room onwards when booking 3 or more single rooms.
Special terms apply over festive season 15 December - 5 January 50% deposit policy and min 3-night stay is required, No arrivals and departures allowed on Christmas Day or New Years Day
Exploring Singita Malilangwe book 4 nights at Pamushana Lodge/Malilangwe House and receive 50% discount off the 4th night valid 6 Jan 30 Jun, and 01 Sept to 14 Dec 2021 and 2022
Stay 7 Pay 6 offer - valid 6 January 14 December 2021 & 2022
Stay 10 Pay 8 offer valid 6 January 14 December 2021 & 2022
Supplier Closures & Block Out
3 night minimum stay applies during festive season from 15 December 5 January annually (No arrivals or departures are allowed on Christmas Day or New Years Day)
Inclusions and Exclusions
2021 & 2022
Includes
All meals and beverages (including premium wines, spirits and liqueurs, but excluding French Champagne), twice daily game drives in open viewing vehicles, walking safaris, boat cruises, fishing, excursions to the rock art sites (accompanied by experienced guide), tennis, return road transfers between Buffalo Range International Airport and the lodge, telephone calls, laundry service, telephone calls, wi-fi access where applicable, Tourism levy & VAT.
Malilangwe House
All meals and beverages (including premium wines, spirits and liqueurs, but excluding French Champagne), private vehicle and guide, host, chef and butler (meals can be taken in the main lodge if guests prefer). Private game drives in open viewing vehicles (one vehicle for up to 8 guests, two vehicles for 9-10 guests), walking safaris, boat cruises, fishing, excursions to the rock art sites (accompanied by experienced guides), tennis, return road transfers between Buffalo Range International Airport and the lodge & laundry service, Telephone calls, wi-fi access where applicable, Tourism levy & VAT.
Excludes Boutique purchases, French Champagne, Massage treatments & transport to and from the reserve.
FIT Cancellation Policy
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
2022
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
Groups Cancellation Policies
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
2022
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
Child Policies (Supplier)
2021 / 2022
Children of all ages are welcome.
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-16 years will be accommodated at 50% of the adult rate when sharing a standard suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request. An additional room needs to be booked.
Families of four or more members (including at least one child under the age of 10), are guaranteed the complimentary use of a private safari vehicle.
Families of up to three members (including at least one child under the age of 10), are required to book and pay for the use of a private safari vehicle (subject to availability).
In the interest of safety, participation of children in game activities is at the discretion of the guide.
Supplier Family Rooms
2 x 2 bedroom suites
1 x 2 bedroom family suite
1 x 3 bedroom family suite
1 x 5 bedroom villa
Property Room Types
4 x suites
2 x 2 bedroom suites
1 x 2 bedroom family suite
1 x 3 bedroom family suite
1 x 5 bedroom villa
Flight Schedule
OR TAMBO - BUFFALO RANGE (and VV)
ORT to Buffalo Range and Vice Versa are scheduled departures on Mondays & Thursdays
Children
Children from two years old, occupying their own seat pay the full seat rate
Children under two years old and sitting on their parents laps will pay 20% of the seat rate
Bookings
All bookings must be made seven (7) days prior to departure and flights are subject to availability.
A minimum of three (3) nights accommodation at Pamushana is necessary.
A minimum of two (2) full paying seats on the aircraft is necessary.
Cancellation Policy
7 days notification no cancellation fees
6 days 48 hours notification 30% cancellation fees
36 24 hours notification 50% cancellation fees
Same day notification 100% cancellation fees
Check-in
Check-in time is strictly 2 hours prior to departure at counter A10, Terminal A, International Departures Terminal.
Flights will not be delayed due to late arrival of guests.
Destination Airport is Buffalo Range, Flight Number FDR247
Departure & Arrival times may vary by up to 45 minutes.
Luggage
20kg per person, preferably packed in soft sided bags
Secure public storage facilities are available with ATECK which is located in the International Arrivals Hall at OR Tambo. Unfortunately Federal Air is not allowed to transport unaccompanied luggage as this is a cross-border flight.
Please note
The above mentioned rates are inclusive of fuel surcharge and safety fees.
The above mentioned rates are exclusive of airport departure taxes.
The airport departure taxes need to be prepaid on confirmation of the flight.
Buffalo Range Airport closes at 17h00; latest possible arrival/departure time for private charters is 16h30.
Guests are advised to take out travel insurance as flights missed due to weather, air traffic control and other reasons beyond Federal Airs control will be charged for in full
SINGITA PAMUSHANA VICTORIA FALLS HARARE FLIGHTS - MAY SEPTEMBER
· Flights between Singita Pamushana, Victoria Falls and Harare will operate once a week on a Thursday, from May to September.
FLIGHT INFORMATION
Flights operated by Halstead Aviation (HAC)
Aircraft King Air 200 (8 seats)
Luggage 20kg per person in soft bags
Check-in 45 minutes prior to departure. There will be a banner with HAC company details in the departure check-in hall to indicate the check-in counter. Passengers will go through HAC Meet & Greet dispatcher in Victoria Falls. HAC will co-ordinate with the check-in officials to use the same counter each time (counter number to be advised once finalised).
BOOKINGS
Minimum number of guests 2 guests and
Minimum stay 3 nights stay at Singita Pamushana Lodge
Single Travellers Min 2 seats on charter plus 2 guests for 3 nights in lodge
Ticketing Each passenger will be issued a ticket, with HAC standard terms and conditions. If HAC have passenger details well in advance, they can issue an emailed copy to the consultants prior to departure.
Flights must be booked through Singita Reservation reservations@singita.com and are subject to availability.
CANCELLATION POLICY
7 days notification no cancellation fees
6 days 48 hours notification 30% cancellation fees
36 - 24 hours notification 50% cancellation fees
Same day notification 100% cancellation fees
Tour Leader Policy
Tour Leader / Guide Policy
The following specific inclusions and exclusions shall apply to the Pilot / Guide
Accommodation
The Rate is nett and non-commissionable
The Rate Includes meals & accommodation
The Rate excludes tourism levy at Singita Pamushana, Singita Kwitonda and Singita Serengeti, the Government of Tanzania Wildlife at Singita Grumeti and the National Park fee at Singita Lamai as stipulated
The Rate excludes all scheduled safari activities
For all private guides (regardless of accommodation type booked) wishing to accompany their guests on safari activities a private safari vehicle must be pre-booked (subject to availability) and will be charged for at the applicable daily rate.
Amenities
Virtuoso Amenities 2021
• Upgrade on arrival, subject to availability
• Daily full breakfast, for up to two in room guests (included in rates, as are all meals)
• A Virtuoso gift to the value of $100 per couple
• Early check-in/late check-out, subject to availability
• Complimentary Wi-Fi
Rates Manual Child Policy
CHILD POLICY
Children of all ages are welcome.
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-16 years will be accommodated at 50% of the adult rate when sharing a standard suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request. An additional room needs to be booked.
Families of four or more members (including at least one child under the age of 10), are guaranteed the complimentary use of a private safari vehicle.
Families of up to three members (including at least one child under the age of 10), are required to book and pay for the use of a private safari vehicle (subject to availability).
In the interest of safety, participation of children in game activities is at the discretion of the guide.
AP Product Note EvenYears
A party that occupies more than 60% of the beds on any given night is considered a group and special rates and T&Cs apply
Private vehicles need to be pre-booked (subject to availability) and for the full duration of guests stay
A single supplement rate applies from the third room onwards when booking 3 or more single rooms.
Special terms apply over festive season 15 December - 5 January 50% deposit policy and min 3-night stay is required, No arrivals and departures allowed on Christmas Day or New Years Day
Exploring Singita Malilangwe book 4 nights at Pamushana Lodge/Malilangwe House and receive 50% discount off the 4th night valid 6 Jan 30 Jun, and 01 Sept to 14 Dec 2021 and 2022
Stay 7 Pay 6 offer - valid 6 January 14 December 2021 & 2022
Stay 10 Pay 8 offer valid 6 January 14 December 2021 & 2022
Supplier Closures & Block Out
3 night minimum stay applies during festive season from 15 December 5 January annually (No arrivals or departures are allowed on Christmas Day or New Years Day)
Inclusions and Exclusions
2021 & 2022
Includes
All meals and beverages (including premium wines, spirits and liqueurs, but excluding French Champagne), twice daily game drives in open viewing vehicles, walking safaris, boat cruises, fishing, excursions to the rock art sites (accompanied by experienced guide), tennis, return road transfers between Buffalo Range International Airport and the lodge, telephone calls, laundry service, telephone calls, wi-fi access where applicable, Tourism levy & VAT.
Malilangwe House
All meals and beverages (including premium wines, spirits and liqueurs, but excluding French Champagne), private vehicle and guide, host, chef and butler (meals can be taken in the main lodge if guests prefer). Private game drives in open viewing vehicles (one vehicle for up to 8 guests, two vehicles for 9-10 guests), walking safaris, boat cruises, fishing, excursions to the rock art sites (accompanied by experienced guides), tennis, return road transfers between Buffalo Range International Airport and the lodge & laundry service, Telephone calls, wi-fi access where applicable, Tourism levy & VAT.
Excludes Boutique purchases, French Champagne, Massage treatments & transport to and from the reserve.
FIT Cancellation Policy
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
2022
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
Groups Cancellation Policies
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
2022
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
Child Policies (Supplier)
2021 / 2022
Children of all ages are welcome.
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-16 years will be accommodated at 50% of the adult rate when sharing a standard suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request. An additional room needs to be booked.
Families of four or more members (including at least one child under the age of 10), are guaranteed the complimentary use of a private safari vehicle.
Families of up to three members (including at least one child under the age of 10), are required to book and pay for the use of a private safari vehicle (subject to availability).
In the interest of safety, participation of children in game activities is at the discretion of the guide.
Supplier Family Rooms
2 x 2 bedroom suites
1 x 2 bedroom family suite
1 x 3 bedroom family suite
1 x 5 bedroom villa
Property Room Types
4 x suites
2 x 2 bedroom suites
1 x 2 bedroom family suite
1 x 3 bedroom family suite
1 x 5 bedroom villa
Flight Schedule
OR TAMBO - BUFFALO RANGE (and VV)
ORT to Buffalo Range and Vice Versa are scheduled departures on Mondays & Thursdays
Children
Children from two years old, occupying their own seat pay the full seat rate
Children under two years old and sitting on their parents laps will pay 20% of the seat rate
Bookings
All bookings must be made seven (7) days prior to departure and flights are subject to availability.
A minimum of three (3) nights accommodation at Pamushana is necessary.
A minimum of two (2) full paying seats on the aircraft is necessary.
Cancellation Policy
7 days notification no cancellation fees
6 days 48 hours notification 30% cancellation fees
36 24 hours notification 50% cancellation fees
Same day notification 100% cancellation fees
Check-in
Check-in time is strictly 2 hours prior to departure at counter A10, Terminal A, International Departures Terminal.
Flights will not be delayed due to late arrival of guests.
Destination Airport is Buffalo Range, Flight Number FDR247
Departure & Arrival times may vary by up to 45 minutes.
Luggage
20kg per person, preferably packed in soft sided bags
Secure public storage facilities are available with ATECK which is located in the International Arrivals Hall at OR Tambo. Unfortunately Federal Air is not allowed to transport unaccompanied luggage as this is a cross-border flight.
Please note
The above mentioned rates are inclusive of fuel surcharge and safety fees.
The above mentioned rates are exclusive of airport departure taxes.
The airport departure taxes need to be prepaid on confirmation of the flight.
Buffalo Range Airport closes at 17h00; latest possible arrival/departure time for private charters is 16h30.
Guests are advised to take out travel insurance as flights missed due to weather, air traffic control and other reasons beyond Federal Airs control will be charged for in full
SINGITA PAMUSHANA VICTORIA FALLS HARARE FLIGHTS - MAY SEPTEMBER
· Flights between Singita Pamushana, Victoria Falls and Harare will operate once a week on a Thursday, from May to September.
FLIGHT INFORMATION
Flights operated by Halstead Aviation (HAC)
Aircraft King Air 200 (8 seats)
Luggage 20kg per person in soft bags
Check-in 45 minutes prior to departure. There will be a banner with HAC company details in the departure check-in hall to indicate the check-in counter. Passengers will go through HAC Meet & Greet dispatcher in Victoria Falls. HAC will co-ordinate with the check-in officials to use the same counter each time (counter number to be advised once finalised).
BOOKINGS
Minimum number of guests 2 guests and
Minimum stay 3 nights stay at Singita Pamushana Lodge
Single Travellers Min 2 seats on charter plus 2 guests for 3 nights in lodge
Ticketing Each passenger will be issued a ticket, with HAC standard terms and conditions. If HAC have passenger details well in advance, they can issue an emailed copy to the consultants prior to departure.
Flights must be booked through Singita Reservation reservations@singita.com and are subject to availability.
CANCELLATION POLICY
7 days notification no cancellation fees
6 days 48 hours notification 30% cancellation fees
36 - 24 hours notification 50% cancellation fees
Same day notification 100% cancellation fees
Tour Leader Policy
Tour Leader / Guide Policy
The following specific inclusions and exclusions shall apply to the Pilot / Guide
Accommodation
The Rate is nett and non-commissionable
The Rate Includes meals & accommodation
The Rate excludes tourism levy at Singita Pamushana, Singita Kwitonda and Singita Serengeti, the Government of Tanzania Wildlife at Singita Grumeti and the National Park fee at Singita Lamai as stipulated
The Rate excludes all scheduled safari activities
For all private guides (regardless of accommodation type booked) wishing to accompany their guests on safari activities a private safari vehicle must be pre-booked (subject to availability) and will be charged for at the applicable daily rate.
Amenities
Virtuoso Amenities 2021
• Upgrade on arrival, subject to availability
• Daily full breakfast, for up to two in room guests (included in rates, as are all meals)
• A Virtuoso gift to the value of $100 per couple
• Early check-in/late check-out, subject to availability
• Complimentary Wi-Fi
Rates Manual Child Policy
CHILD POLICY
Children of all ages are welcome.
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-16 years will be accommodated at 50% of the adult rate when sharing a standard suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request. An additional room needs to be booked.
Families of four or more members (including at least one child under the age of 10), are guaranteed the complimentary use of a private safari vehicle.
Families of up to three members (including at least one child under the age of 10), are required to book and pay for the use of a private safari vehicle (subject to availability).
In the interest of safety, participation of children in game activities is at the discretion of the guide.
AP Product Note EvenYears
A party that occupies more than 60% of the beds on any given night is considered a group and special rates and T&Cs apply
Private vehicles need to be pre-booked (subject to availability) and for the full duration of guests stay
A single supplement rate applies from the third room onwards when booking 3 or more single rooms.
Special terms apply over festive season 15 December - 5 January 50% deposit policy and min 3-night stay is required, No arrivals and departures allowed on Christmas Day or New Years Day
Exploring Singita Malilangwe book 4 nights at Pamushana Lodge/Malilangwe House and receive 50% discount off the 4th night valid 6 Jan 30 Jun, and 01 Sept to 14 Dec 2021 and 2022
Stay 7 Pay 6 offer - valid 6 January 14 December 2021 & 2022
Stay 10 Pay 8 offer valid 6 January 14 December 2021 & 2022
Supplier Closures & Block Out
3 night minimum stay applies during festive season from 15 December 5 January annually (No arrivals or departures are allowed on Christmas Day or New Years Day)
Inclusions and Exclusions
2021 & 2022
Includes
All meals and beverages (including premium wines, spirits and liqueurs, but excluding French Champagne), twice daily game drives in open viewing vehicles, walking safaris, boat cruises, fishing, excursions to the rock art sites (accompanied by experienced guide), tennis, return road transfers between Buffalo Range International Airport and the lodge, telephone calls, laundry service, telephone calls, wi-fi access where applicable, Tourism levy & VAT.
Malilangwe House
All meals and beverages (including premium wines, spirits and liqueurs, but excluding French Champagne), private vehicle and guide, host, chef and butler (meals can be taken in the main lodge if guests prefer). Private game drives in open viewing vehicles (one vehicle for up to 8 guests, two vehicles for 9-10 guests), walking safaris, boat cruises, fishing, excursions to the rock art sites (accompanied by experienced guides), tennis, return road transfers between Buffalo Range International Airport and the lodge & laundry service, Telephone calls, wi-fi access where applicable, Tourism levy & VAT.
Excludes Boutique purchases, French Champagne, Massage treatments & transport to and from the reserve.
FIT Cancellation Policy
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
2022
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
Groups Cancellation Policies
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
2022
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
Child Policies (Supplier)
2021 / 2022
Children of all ages are welcome.
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-16 years will be accommodated at 50% of the adult rate when sharing a standard suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request. An additional room needs to be booked.
Families of four or more members (including at least one child under the age of 10), are guaranteed the complimentary use of a private safari vehicle.
Families of up to three members (including at least one child under the age of 10), are required to book and pay for the use of a private safari vehicle (subject to availability).
In the interest of safety, participation of children in game activities is at the discretion of the guide.
Supplier Family Rooms
2 x 2 bedroom suites
1 x 2 bedroom family suite
1 x 3 bedroom family suite
1 x 5 bedroom villa
Property Room Types
4 x suites
2 x 2 bedroom suites
1 x 2 bedroom family suite
1 x 3 bedroom family suite
1 x 5 bedroom villa
Flight Schedule
OR TAMBO - BUFFALO RANGE (and VV)
ORT to Buffalo Range and Vice Versa are scheduled departures on Mondays & Thursdays
Children
Children from two years old, occupying their own seat pay the full seat rate
Children under two years old and sitting on their parents laps will pay 20% of the seat rate
Bookings
All bookings must be made seven (7) days prior to departure and flights are subject to availability.
A minimum of three (3) nights accommodation at Pamushana is necessary.
A minimum of two (2) full paying seats on the aircraft is necessary.
Cancellation Policy
7 days notification no cancellation fees
6 days 48 hours notification 30% cancellation fees
36 24 hours notification 50% cancellation fees
Same day notification 100% cancellation fees
Check-in
Check-in time is strictly 2 hours prior to departure at counter A10, Terminal A, International Departures Terminal.
Flights will not be delayed due to late arrival of guests.
Destination Airport is Buffalo Range, Flight Number FDR247
Departure & Arrival times may vary by up to 45 minutes.
Luggage
20kg per person, preferably packed in soft sided bags
Secure public storage facilities are available with ATECK which is located in the International Arrivals Hall at OR Tambo. Unfortunately Federal Air is not allowed to transport unaccompanied luggage as this is a cross-border flight.
Please note
The above mentioned rates are inclusive of fuel surcharge and safety fees.
The above mentioned rates are exclusive of airport departure taxes.
The airport departure taxes need to be prepaid on confirmation of the flight.
Buffalo Range Airport closes at 17h00; latest possible arrival/departure time for private charters is 16h30.
Guests are advised to take out travel insurance as flights missed due to weather, air traffic control and other reasons beyond Federal Airs control will be charged for in full
SINGITA PAMUSHANA VICTORIA FALLS HARARE FLIGHTS - MAY SEPTEMBER
· Flights between Singita Pamushana, Victoria Falls and Harare will operate once a week on a Thursday, from May to September.
FLIGHT INFORMATION
Flights operated by Halstead Aviation (HAC)
Aircraft King Air 200 (8 seats)
Luggage 20kg per person in soft bags
Check-in 45 minutes prior to departure. There will be a banner with HAC company details in the departure check-in hall to indicate the check-in counter. Passengers will go through HAC Meet & Greet dispatcher in Victoria Falls. HAC will co-ordinate with the check-in officials to use the same counter each time (counter number to be advised once finalised).
BOOKINGS
Minimum number of guests 2 guests and
Minimum stay 3 nights stay at Singita Pamushana Lodge
Single Travellers Min 2 seats on charter plus 2 guests for 3 nights in lodge
Ticketing Each passenger will be issued a ticket, with HAC standard terms and conditions. If HAC have passenger details well in advance, they can issue an emailed copy to the consultants prior to departure.
Flights must be booked through Singita Reservation reservations@singita.com and are subject to availability.
CANCELLATION POLICY
7 days notification no cancellation fees
6 days 48 hours notification 30% cancellation fees
36 - 24 hours notification 50% cancellation fees
Same day notification 100% cancellation fees
Tour Leader Policy
Tour Leader / Guide Policy
The following specific inclusions and exclusions shall apply to the Pilot / Guide
Accommodation
The Rate is nett and non-commissionable
The Rate Includes meals & accommodation
The Rate excludes tourism levy at Singita Pamushana, Singita Kwitonda and Singita Serengeti, the Government of Tanzania Wildlife at Singita Grumeti and the National Park fee at Singita Lamai as stipulated
The Rate excludes all scheduled safari activities
For all private guides (regardless of accommodation type booked) wishing to accompany their guests on safari activities a private safari vehicle must be pre-booked (subject to availability) and will be charged for at the applicable daily rate.
Amenities
Virtuoso Amenities 2021
• Upgrade on arrival, subject to availability
• Daily full breakfast, for up to two in room guests (included in rates, as are all meals)
• A Virtuoso gift to the value of $100 per couple
• Early check-in/late check-out, subject to availability
• Complimentary Wi-Fi
Rates Manual Child Policy
CHILD POLICY
Children of all ages are welcome.
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-16 years will be accommodated at 50% of the adult rate when sharing a standard suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request. An additional room needs to be booked.
Families of four or more members (including at least one child under the age of 10), are guaranteed the complimentary use of a private safari vehicle.
Families of up to three members (including at least one child under the age of 10), are required to book and pay for the use of a private safari vehicle (subject to availability).
In the interest of safety, participation of children in game activities is at the discretion of the guide.
AP Product Note EvenYears
A party that occupies more than 60% of the beds on any given night is considered a group and special rates and T&Cs apply
Private vehicles need to be pre-booked (subject to availability) and for the full duration of guests stay
A single supplement rate applies from the third room onwards when booking 3 or more single rooms.
Special terms apply over festive season: 15 December - 5 January 50% deposit policy and min 3-night stay is required, No arrivals and departures allowed on Christmas Day or New Years Day
Exploring Singita Malilangwe book 4 nights at Pamushana Lodge/Malilangwe House and receive 50% discount off the 4th night valid 6 Jan 30 Jun, and 01 Sept to 14 Dec 2021 and 2022
Stay 7 Pay 6 offer - valid 6 January 14 December 2021 & 2022
Stay 10 Pay 8 offer valid 6 January 14 December 2021 & 2022
Supplier Closures & Block Out
3 night minimum stay applies during festive season from 15 December 5 January annually (No arrivals or departures are allowed on Christmas Day or New Years Day)
Inclusions and Exclusions
2021 & 2022:
Includes:
All meals and beverages (including premium wines, spirits and liqueurs, but excluding French Champagne), twice daily game drives in open viewing vehicles, walking safaris, boat cruises, fishing, excursions to the rock art sites (accompanied by experienced guide), tennis, return road transfers between Buffalo Range International Airport and the lodge, telephone calls, laundry service, telephone calls, wi-fi access where applicable, Tourism levy & VAT.
Malilangwe House:
All meals and beverages (including premium wines, spirits and liqueurs, but excluding French Champagne), private vehicle and guide, host, chef and butler (meals can be taken in the main lodge if guests prefer). Private game drives in open viewing vehicles (one vehicle for up to 8 guests, two vehicles for 9-10 guests), walking safaris, boat cruises, fishing, excursions to the rock art sites (accompanied by experienced guides), tennis, return road transfers between Buffalo Range International Airport and the lodge & laundry service, Telephone calls, wi-fi access where applicable, Tourism levy & VAT.
Excludes: Boutique purchases, French Champagne, Massage treatments & transport to and from the reserve.
FIT Cancellation Policy
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021:
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
2022:
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
Groups Cancellation Policies
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021:
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
2022:
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
Child Policies (Supplier)
2021 / 2022:
Children of all ages are welcome.
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-16 years will be accommodated at 50% of the adult rate when sharing a standard suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request. An additional room needs to be booked.
Families of four or more members (including at least one child under the age of 10), are guaranteed the complimentary use of a private safari vehicle.
Families of up to three members (including at least one child under the age of 10), are required to book and pay for the use of a private safari vehicle (subject to availability).
In the interest of safety, participation of children in game activities is at the discretion of the guide.
Supplier Family Rooms
2 x 2 bedroom suites
1 x 2 bedroom family suite
1 x 3 bedroom family suite
1 x 5 bedroom villa
Property Room Types
4 x suites
2 x 2 bedroom suites
1 x 2 bedroom family suite
1 x 3 bedroom family suite
1 x 5 bedroom villa
Flight Schedule
OR TAMBO - BUFFALO RANGE (and VV)
ORT to Buffalo Range and Vice Versa are scheduled departures on Mondays & Thursdays
Children:
Children from two years old, occupying their own seat pay the full seat rate
Children under two years old and sitting on their parents laps will pay 20% of the seat rate
Bookings:
All bookings must be made seven (7) days prior to departure and flights are subject to availability.
A minimum of three (3) nights accommodation at Pamushana is necessary.
A minimum of two (2) full paying seats on the aircraft is necessary.
Cancellation Policy:
7 days notification: no cancellation fees
6 days 48 hours notification: 30% cancellation fees
36 24 hours notification: 50% cancellation fees
Same day notification: 100% cancellation fees
Check-in:
Check-in time is strictly 2 hours prior to departure at counter A10, Terminal A, International Departures Terminal.
Flights will not be delayed due to late arrival of guests.
Destination Airport is Buffalo Range, Flight Number FDR247
Departure & Arrival times may vary by up to 45 minutes.
Luggage:
20kg per person, preferably packed in soft sided bags
Secure public storage facilities are available with ATECK which is located in the International Arrivals Hall at OR Tambo. Unfortunately Federal Air is not allowed to transport unaccompanied luggage as this is a cross-border flight.
Please note:
The above mentioned rates are inclusive of fuel surcharge and safety fees.
The above mentioned rates are exclusive of airport departure taxes.
The airport departure taxes need to be prepaid on confirmation of the flight.
Buffalo Range Airport closes at 17h00; latest possible arrival/departure time for private charters is 16h30.
Guests are advised to take out travel insurance as flights missed due to weather, air traffic control and other reasons beyond Federal Airs control will be charged for in full
SINGITA PAMUSHANA VICTORIA FALLS HARARE FLIGHTS - MAY SEPTEMBER
· Flights between Singita Pamushana, Victoria Falls and Harare will operate once a week on a Thursday, from May to September.
FLIGHT INFORMATION
Flights operated by Halstead Aviation (HAC)
Aircraft: King Air 200 (8 seats)
Luggage: 20kg per person in soft bags
Check-in: 45 minutes prior to departure. There will be a banner with HAC company details in the departure check-in hall to indicate the check-in counter. Passengers will go through HAC Meet & Greet dispatcher in Victoria Falls. HAC will co-ordinate with the check-in officials to use the same counter each time (counter number to be advised once finalised).
BOOKINGS
Minimum number of guests: 2 guests and
Minimum stay: 3 nights stay at Singita Pamushana Lodge
Single Travellers: Min 2 seats on charter plus 2 guests for 3 nights in lodge
Ticketing: Each passenger will be issued a ticket, with HAC standard terms and conditions. If HAC have passenger details well in advance, they can issue an emailed copy to the consultants prior to departure.
Flights must be booked through Singita Reservation reservations@singita.com and are subject to availability.
CANCELLATION POLICY
7 days notification: no cancellation fees
6 days 48 hours notification: 30% cancellation fees
36 - 24 hours notification: 50% cancellation fees
Same day notification: 100% cancellation fees
Tour Leader Policy
Tour Leader / Guide Policy:
The following specific inclusions and exclusions shall apply to the Pilot / Guide
Accommodation:
The Rate is nett and non-commissionable
The Rate Includes meals & accommodation
The Rate excludes tourism levy at Singita Pamushana, Singita Kwitonda and Singita Serengeti, the Government of Tanzania Wildlife at Singita Grumeti and the National Park fee at Singita Lamai as stipulated
The Rate excludes all scheduled safari activities
For all private guides (regardless of accommodation type booked) wishing to accompany their guests on safari activities a private safari vehicle must be pre-booked (subject to availability) and will be charged for at the applicable daily rate.
Amenities
Virtuoso Amenities 2021:
• Upgrade on arrival, subject to availability
• Daily full breakfast, for up to two in room guests (included in rates, as are all meals)
• A Virtuoso gift to the value of $100 per couple
• Early check-in/late check-out, subject to availability
• Complimentary Wi-Fi
Rates Manual Child Policy
CHILD POLICY
Children of all ages are welcome.
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-16 years will be accommodated at 50% of the adult rate when sharing a standard suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request. An additional room needs to be booked.
Families of four or more members (including at least one child under the age of 10), are guaranteed the complimentary use of a private safari vehicle.
Families of up to three members (including at least one child under the age of 10), are required to book and pay for the use of a private safari vehicle (subject to availability).
In the interest of safety, participation of children in game activities is at the discretion of the guide.
These Terms and Conditions apply to the use of the emporium-collection™ websites and all bookings of hotels via the reservation system of emporium-collection.com applications, Eisolzriederstrasse 12, 80999 München
2. General Use Of The Emporium-Collection™ Websites
On the emporium-collection™ websites you can search for the availability and rates of hotels and rooms of your choice at dates defined by you for a specific number of travelers. emporium-collection™ reserves the right to discontinue its websites at any time.
All information about a hotel and the descriptions of a hotel are based on the hotel's own assessment. All content about a hotel that is displayed on the emporium-collection™ websites is provided to emporium-collection™ by the respective hotel and emporium-collection™ acts as the content provider for the hotel only and is thus not responsible for the content, any omissions or typographical errors referring to a hotel. As far as displayed on the emporium-collection™ websites the internationally used hotel classification into stars offers noncommittal information about the hotel's standard, in consideration of self-assessment by the hotel which was provided by the hotel.
All prices displayed on the emporium-collection™ websites are current, day prices, shown in the name of the individual hotel and are valid for all bookings made via the reservation system of emporium-collection™ as described below in section C. All prices have been provided by the hotel and emporium-collection™ acts as content provider for the hotel only and is thus not responsible for any errors of prices referring to a hotel.
For Germany, prices displayed on the emporium-collection™ websites always include service charges and VAT. For other countries regulations and rules regarding taxes differ. Please note, that a visitor's tax might apply in certain locations. In some countries, a local tax and/or a service charge is levied on the travel price or room rate. The amount of this tax changes all the time and can’t generally be estimated but requires specific information like the exact period of a stay, a number of people staying, etc. to be calculated. Thus any information regarding such taxes is always noncommittal, as long as you do not enter specific travel dates. When you make a booking as per below Section C. the applicable taxes will, in any case, be displayed. Complimentary room upgrades and late check-outs as part of the emporium-collection™ community benefits are subject to availability. Hotels reserve the right to discontinue the offer at any time. Obvious errors and mistakes (including misprints) are not binding
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You can register on the emporium-collection™ websites. If you voluntarily provide personal data as part of such registration, it will be used to pre-fill the personal details form upon making a booking, and/or be used to provide you with more refined topics in our communications, should you have opted into any of our newsletters. You can cancel your registration with emporium-collection™ at any time. Please send an according to e-mail to legal@emporium-collection.com
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5. Accommodation Contract And Payment
If you make a booking through emporium-collection™ reservation system the accommodation contract comes into effect between you and the hotel of your choice. You pay the confirmed price directly to the hotel. Any claims and obligations out of the accommodation contract only exist between you and the hotel chosen by you. emporium-collection™ does not enter into the contract with you about the accommodation. Rates available and any booking made via the emporium-collection™ reservation system can’t be combined with other offers or promotions. Bookings take place according to the best and currently lowest emporium-collection™ day price in each case. This price is submitted directly by the hotel for the arrival date chosen and is shown in the name of the hotel. Available emporium-collection™ last-minute, seasonal, weekend or special prices will be considered automatically during the booking.
If you want to make a booking after your availability search, you will have to fill in personal details about you and your credit card details. The credit card details are required to guarantee your booking, the charges will be made by the hotel. If you are logged in to your account the personal details will be pre-filled. By clicking the button “CONFIRM REGISTRATION". Charged upon arrival” you make a binding offer to book the selected room. Prior to making the booking, i.e. prior to clicking the button, you can identify any errors in the data you have provided directly on the website and correct them by clicking “edit” next to the hotel and room description. Every booking offer you make will be forwarded to the corresponding hotel and any messages from the hotel to you, particularly the confirmation of your booking will be forwarded to you via emporium-collection™ as the carrier of the message. emporium-collection™ shall have a relationship with you and the hotel only as an independent third party and shall not be a partner, trustee, representative or sub-contractor either for you or the hotel. Also, the hotel shall not be a subcontractor or vicarious agent of emporium-collection™. As soon as you receive the booking confirmation from the hotel via the emporium-collection™ reservation system, you have entered into a contract with the hotel and the booking is binding. You will receive a customer booking reference number together with the confirmation of your booking. The use of the emporium-collection™ reservation system is free of charge for you. Bookings are not transferable to any other person and can not be transferred or exchanged for cash or credit
You do not have a statutory right of withdrawal from booking as per Sec. 312 g para 2 no. 9 of the German Civil Code (BGB). However, a hotel may voluntarily offer a right to cancel or change a booking for selected offers in the emporium-collection™ reservation system. Any such right will be displayed in the order form before you make your order. Where a hotel voluntarily grants such right to cancel or to change a booking in the emporium-collection™ reservation system, any such changes and cancellations have to be carried out via the emporium-collection™ online system or via the emporium-collection™ reservation number (see www.emporium-collection.com) to be fully effective. In case of a change or cancellation carried out directly at the hotel, emporium-collection™ cannot provide any information concerning possible discrepancies concerning the date of the cancellation or the fact of cancellation as such
We will store your booking information and the terms and conditions applicable to the booking (collectively referred to as “contract”). The current version of our terms and conditions is available for you at https://www.emporium-collection™.com/terms-and-conditions. You can access your booking information also after the booking via your emporium-collection™ account.
6. Liability
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All trademarks (including, but not limited to, the emporium-collection™ trademark, reproductions of emporium-collection™ logo), copyright, database rights and other intellectual property rights in the materials on this website (as well as the organisation and layout of this website) together with the underlying software code are owned either directly by emporium-collection™ or by it's licensors. Without emporium-collection™ prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use. The emporium-collection™ logo is a registered trademark and is the property of emporium-collection™ and may not be used or reproduced without emporium-collection™ express written permission. Data transfer into other data carriers, even part of it, or it's used for a different purpose to the one designated here, is only permitted with the explicit permission of emporium-collection™, except where explicitly permitted by applicable law.
8. Miscellaneous
The invalidity or unenforceability of any of these Terms and Conditions shall not affect, impair or invalidate any of the remaining terms and conditions.
9. Governing Law and Place of Jurisdiction
All legal relations between you and emporium-collection™ shall exclusively be governed by the laws of the Federal Republic of Germany. If you act as a consumer and have entered into a contract while residing in another country, the application of the mandatory law of such country shall not be affected by the previous sentence. If you are a trader or an entity of public law, the competent courts in Munich shall have jurisdiction for all disputes. emporium-collection™ shall, however, also be entitled to sue you at your general venue.
The website is owned and operated by emporium-collection™. The website can be used, registrations and bookings can be made and in the English language.
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