FIT Cancellation Policy
NEW TERMS & CONDITIONS EFFECTIVE 01 JANUARY 2021

Note that our current Terms & Conditions, will apply to all bookings confirmed prior to 31 December 2020, regardless of travel date.

While our revised Terms & Conditions, effective 01 January 2021, apply to all NEW bookings made and confirmed from 01 January 2021.

· A 20% non-refundable deposit will be required to confirm a booking, subject to upwards adjustment if required by third party suppliers.
· Full payment is due 90 days prior to arrival, after which cancellation fees will apply as follows


More Than 90 Days - Deposit Only
Between 61 and 90 Days - 50%
Between 31 and 60 Days - 75%
30 Days Or Less - 100%

· Cancellations must be received in writing.
· Any existing bookings that are re-booked will have the revised Terms & Conditions applied as mentioned herein.

In the event that you cancel a reservation for any reason, such cancellation must be made in writing (this includes booking amendments), or via any web enabled booking system to Wilderness (if the reservation was made online) and will only be effective upon written acknowledgement by Wilderness of the receipt of the notification of cancellation. In such instance, you as the agent are essentially liable for the cancellation charges.

Should a guest/s fail to arrive or any cancellations are made after the departure date, Wilderness will be entitled to treat the reservation as cancelled without giving notice and 100% of the tour price as a cancellation fee will apply (including repatriation and any administrative fees incurred by Wilderness as a result of such cancellation, including but not limited to cancellations due to ill health or injury)

While Wilderness Safaris Groups, Series & Incentives, as well as Associated Product suppliers may have a different cancellation fee policy (details are available at time of quoting), please note that Wilderness Safaris Private Journeys, ground handlers in Cape Town, and Wilderness Safaris Touring, Livingstone and Victoria Falls, follow the same cancellation policy as Wilderness Safaris.

With regards to Thousand Hills Africa (THA) and Governors Camp Collection (which includes Governors Aviation, Governors Balloons, Governors Safaris Rwanda Ltd Services and all properties of Governors' Camp, Little Governors' Camp, Il Moran Camp, Governors' Private Camp, Mugie House, Loldia House and Sabyinyo Silverback Lodge), please refer to the Terms & Conditions as outlined on our platform Wilderness Window.

FIT Cancellation Policy
DEPOSIT, PAYMENT & CANCELLATION TERMS

For new bookings created from 17 January 2022, the following terms and conditions will apply


25 % deposit on all Wilderness Safaris camps is payable upon confirmation.
No deposit due for Wilderness Air or Wilderness touring and transfer services.
Deposits due to Associated Product follow respective supplier T&Cs.
Balance for full journey is due 60 days prior to date of travel.
Unless covered in our Pandemic Protection (as above), cancellations on Wilderness Safaris services prior to 60 days forfeit 25% deposit, and 100% of trip payment for cancellations made between 60 days and date of departure.
Cancellations on Associated Product follow respective supplier T&Cs.

* E&OE - Terms & Conditions found in the below link apply and supersede the language used in the summary above.

Booking Terms Prior to 17 January 2022

Note that our current Deposit, Payment & Cancellation Terms & Conditions, will apply to all bookings confirmed prior to 31 December 2020, regardless of travel date.

While our revised Terms & Conditions, effective 01 January 2021, apply to all NEW bookings made and confirmed from 01 January 2021.
A 20% non-refundable deposit will be required to confirm a booking, subject to upwards adjustment if required by third party suppliers.
Full payment is due 60 days prior to arrival, after which cancellation fees will apply as follows


Period Before Departure When Written Cancellation Is Received
Cancellation Charge Per Person Cancelling
More Than 61 Days - Deposit Only
Between 31 and 60 Days - 75%
30 Days Or Less - 100%

Any existing bookings that are re-booked will have the revised Terms & Conditions applied as mentioned herein.
In the event that you cancel a reservation for any reason, such cancellation must be made in writing (this includes booking amendments), or via any web enabled booking system to Wilderness (if the reservation was made online) and will only be effective upon written acknowledgement by Wilderness of the receipt of the notification of cancellation. In such instance, you as the agent are essentially liable for the cancellation charges.

Should a guest/s fail to arrive or any cancellations are made after the departure date, Wilderness will be entitled to treat the reservation as cancelled without giving notice and 100% of the tour price as a cancellation fee will apply (including repatriation and any administrative fees incurred by Wilderness as a result of such cancellation, including but not limited to cancellations due to ill health or injury).

While Wilderness Safaris Groups, Series & Incentives, as well as Associated Product suppliers may have a different cancellation fee policy (details are available at time of quoting), please note that Wilderness Safaris Private Journeys, ground handlers in Cape Town, and Wilderness Safaris Touring, Livingstone and Victoria Falls, follow the same cancellation policy as Wilderness Safaris.

Groups Cancellation Policies
Groups and Incentives have a different cancellation fee policy. This is available at time of quoting.

Child Policies (Supplier)
Off-peak Season RatePeak Season RateAgeCategoryRules11 January to 14 June
&
01 November to
19 December15 June to 31 October
&
20 December to
10 January0 - 2 yearsInfantDiscounted child rates only apply to children sharing with adults - in family rooms or standard twin rooms in camps that have a family room.

Must be at camps that accept children of all ages, OR if sole use of camp is booked at Classic and Premier Camps.

No private vehicle nor sole use is required at Adventures Camps.
FOCFOC3 - 16 years Child Discounted child rates only apply to children sharing with adults - in family rooms or standard twin rooms in camps that have a family room.

3 5 years
Must be at camps that accept children of all ages, OR if sole use of camp is booked at Classic and Premier Camps.

6 12 years
Private vehicle must be booked at Classic and Premier Camps. No private vehicle nor sole use is required at Adventures Camps.

13 16 years
No private vehicle needed at any camp.
65% off adult rate35% off adult rate17 years &
olderAdultAny room type. Full adult rateFull adult rate