The ideal family safari destination, offering uninterrupted mountain views
Emporium-Collection
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The ideal family safari destination, offering uninterrupted mountain views
Welcome to Phinda Mountain Lodge
Perched on a hilltop, with wraparound views of the lush Lebombo foothills, Phinda Mountain Lodge is the ultimate family safari destination in Phinda Private Game Reserve.
The iconic &Beyond Phinda Private Game Reserve encompasses an impressive 29 866 ha (73 800 acres) of protected wildlife land in KwaZulu-Natal, South Africa. Showcasing one of the continent’s finest game viewing experiences, the reserve is home to Africa’s Big Five, as well as 436 bird species.
Phinda Mountain Lodge features three room types, with 16 suites, six cottages (that can be turned into three adjoining family cottages), and one family suite. Natural light streams through the expansive glass windows of the suites and cottages, while private decks provide breathtaking views of natural beauty. Each accommodation option features an outdoor shower, well-stocked personal bars and private plunge pools.
In the main area, guests can swap safari stories around the inviting bar and enjoy meals in the interactive kitchen, complete with a pizza oven (ideal fun for the kids to create their own dinner). A traditional stone and reed boma is illuminated by dozens of candles, and lanterns, and provides the ultimate setting for al fresco dinners. A sparkling lodge rim flow pool follows the natural curves of the mountain, while a new state-of-the-art gym is ideal for fitness fanatics, and a massage sala is available for those wanting to indulge in tranquil treatments.
Choose from a range of exciting Phinda Adventures such as a specialist walking and tracking safaris, a sleepout under the stars, and other participative conservation experiences such rhino notching, elephant collaring or pangolin tagging. Also on offer outside of the reserve, within easy access of the reserve are Zulu village tours, Africa Foundation community visits, a Maputaland exploration, Maputaland beach trip, night turtle drives (seasonal), scuba safaris, or an incredible ocean safari that offers you a host of marine life sightings. Specialist safaris can be arranged in advance and focus on special interests such as birding, photographic, family and private safaris.
Embracing Wilderness Luxury at Phinda Mountain Lodge
Discover the unparalleled luxury and natural beauty of Phinda Mountain Lodge. Explore the African wilderness on exhilarating safaris, indulge in elegant accommodations, and create unforgettable memories amidst the stunning landscapes of the Phinda Private Game Reserve.
Welcome to Phinda Mountain Lodge, where luxury meets adventure in the heart of the African wilderness. Situated within the pristine landscapes of the Phinda Private Game Reserve, this exclusive lodge offers discerning travelers an unrivaled safari experience surrounded by breathtaking natural beauty. Let's embark on a journey to discover the wonders of Phinda Mountain Lodge and the unforgettable experiences it has to offer.
Experience the magic of the African wilderness at Phinda Mountain Lodge, where luxury and adventure await at every turn. From thrilling safari encounters to serene moments of relaxation, every aspect of your stay is designed to immerse you in the beauty and wonder of the natural world. Book your safari getaway today and discover the true essence of luxury in the heart of the wild.
Exploring Phinda Mountain Lodge:
Luxurious Accommodations:
Indulge in the epitome of luxury with the elegant accommodations at Phinda Mountain Lodge. Each suite is meticulously designed to blend seamlessly with its natural surroundings, offering guests a serene and stylish retreat amidst the untamed beauty of the African bush.
Thrilling Safari Adventures:
Embark on exhilarating safari adventures in search of Africa's iconic wildlife. Join experienced guides on game drives through the reserve's diverse habitats, where you can encounter majestic elephants, graceful giraffes, elusive leopards, and more in their natural environment.
Relaxation and Wellness:
Unwind and rejuvenate at the lodge's spa, where you can indulge in a range of pampering treatments inspired by African healing traditions. From massages and facials to body scrubs and wraps, there's something for everyone to enjoy after a day of safari exploration.
Culinary Delights:
Savor delicious cuisine crafted from locally sourced ingredients at the lodge's restaurant. Whether dining indoors or alfresco under the African sky, each meal is a culinary journey inspired by the flavors of the region and prepared with care by skilled chefs.
Family-Friendly Amenities:
Phinda Mountain Lodge welcomes families with open arms, offering special accommodations and amenities for guests traveling with children. From spacious family suites to kid-friendly activities and menus, there's something for guests of all ages to enjoy.
The ideal family safari destination, offering uninterrupted mountain views
Available Services
24-hour security
Laundry
Dry cleaning
Ironing service
Shoeshine
Currency exchange
Babysitting/child services
Sauna
Beauty Services
Shuttle
Pet bowls
Bicycle rental
Bicycle rental
Shuttle service
Smoke alarms
Wakeup Calls
Pool
Kids' outdoor play equipment
Books, DVDs, music for children
Smoke alarms
Wine/champagne
Amenities
Dining Facilities
En-suite Bathrooms
Gift Shop
Luxurious Accommodations
Private Verandas or Decks
Safari Amenities
Spa and Wellness
Swimming pool
Wi-Fi Available
Activities
Game Drives:
Embark on exhilarating game drives led by expert guides, exploring the diverse habitats of the Phinda Private Game Reserve in search of Africa's iconic wildlife. Encounter elephants, lions, rhinos, leopards, and more as you traverse the bushveld on morning and afternoon game drives.
Bush Walks:
Experience the thrill of walking in the footsteps of Africa's wildlife on guided bush walks through the reserve. Led by experienced trackers and armed guides, these immersive walks offer a unique perspective on the flora and fauna of the region, allowing guests to connect with nature on a deeper level.
Birdwatching:
Phinda Mountain Lodge is a paradise for birdwatchers, with over 400 bird species recorded in the area. Join knowledgeable guides on birdwatching excursions to spot colorful sunbirds, majestic raptors, and elusive forest species against the backdrop of the African sky.
Cultural Tours:
Discover the rich cultural heritage of the region with guided tours to nearby communities and historical sites. Learn about the traditions, customs, and way of life of the local Zulu people, and gain insight into the history and culture of South Africa's diverse population.
Spa Treatments:
Indulge in pampering spa treatments at the lodge's wellness center, where skilled therapists use natural ingredients to rejuvenate body, mind, and spirit. From massages and facials to body wraps and scrubs, there's something for everyone to enjoy after a day of safari adventures.
Facilities
Main Lodge Area:
Relax and socialize in the lodge's main area, featuring comfortable seating areas, a bar, and a cozy fireplace. Admire panoramic views of the surrounding landscape from the expansive deck, where you can enjoy sundowners and share stories of the day's adventures with fellow guests.
Swimming Pool:
Cool off and unwind in the lodge's swimming pool, surrounded by lush gardens and scenic views of the reserve. Lounge on sunbeds and soak up the sun, or take a refreshing dip in the crystal-clear waters to escape the heat of the day.
Dining Area:
Savor delicious cuisine made from locally sourced ingredients at the lodge's dining area, where skilled chefs prepare gourmet meals inspired by the flavors of the region. Enjoy indoor or outdoor dining overlooking the bushveld, accompanied by impeccable service and warm hospitality.
Spa and Wellness Center:
Immerse yourself in relaxation at the lodge's spa and wellness center, offering a range of treatments and therapies to soothe the body and soul. From massages and facials to yoga and meditation sessions, there's something for everyone to enjoy in this tranquil oasis.
Curio Shop:
Browse a selection of handcrafted souvenirs, gifts, and local artwork at the lodge's curio shop. Take home a piece of the Phinda experience, whether it's a handmade jewelry piece, a traditional craft item, or a locally produced gourmet treat.
F&Q
What wildlife can be seen at Phinda Mountain Lodge?
Guests can encounter a wide variety of wildlife, including elephants, lions, rhinos, leopards, buffalo, and more, during guided game drives and bush walks in the reserve.
Is Phinda Mountain Lodge suitable for families with children?
Yes, Phinda Mountain Lodge offers family-friendly accommodations and activities, including special family suites and kid-friendly safari experiences.
What activities are available at Phinda Mountain Lodge?
Guests can enjoy game drives, bush walks, birdwatching, cultural tours, spa treatments, and more during their stay at Phinda Mountain Lodge.
Are safari guides provided at Phinda Mountain Lodge?
Yes, experienced guides and trackers accompany guests on all safari activities, providing insightful commentary and ensuring a safe and memorable wildlife experience.
Is Wi-Fi available at Phinda Mountain Lodge?
Yes, complimentary Wi-Fi access is available in the main lodge area, allowing guests to stay connected with loved ones or share their safari adventures with the world.
Are laundry services available at Phinda Mountain Lodge?
Yes, laundry services are provided at the lodge, allowing guests to refresh their clothing after adventurous days spent exploring the reserve.
What is the best time of year to visit Phinda Mountain Lodge?
The best time to visit Phinda Mountain Lodge is during the dry season (May to September), when wildlife congregates around water sources, making for excellent game viewing opportunities.
Are dietary restrictions accommodated at Phinda Mountain Lodge?
Yes, the lodge's culinary team is happy to accommodate dietary restrictions and preferences, including vegetarian, vegan, gluten-free, and allergy-friendly options. Guests are encouraged to inform the lodge of any dietary requirements in advance of their stay.
Amenities
Amenities Not Found
Address
Phinda Private Game Reserve andBeyond Phinda Private Gamer Reserve, 3960, South Africa
Internet
Children policy
Children of all ages are welcome at the lodge, and special family-friendly accommodations, such as the Family Suite, are available to cater to the needs of families traveling with children.
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
P.M
United Kingdom
9.03/10
Fantastic hotel, great atmosphere, room upgrade was much appreciated. All the
staff I
interacted with were great. One of the best hotel experiences I have ever had I
would
unreservedly recommend the hotel and will return.
G.P
United Kingdom
9.68/10
Probably the best City hotel weve stayed at. Alal Gogo was particularly
outstanding.
He
managed to arrange for us to attend the Woody Allan Band show with our guest (who
is a
musician) even when it had been booked out and was very courteous throughout.
Thank
you
so muclh. A wonderful stay.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
P.M
United Kingdom
9.03/10
Fantastic hotel, great atmosphere, room upgrade was much appreciated. All the
staff I
interacted with were great. One of the best hotel experiences I have ever had I
would
unreservedly recommend the hotel and will return.
G.P
United Kingdom
9.68/10
Probably the best City hotel weve stayed at. Alal Gogo was particularly
outstanding.
He
managed to arrange for us to attend the Woody Allan Band show with our guest (who
is a
musician) even when it had been booked out and was very courteous throughout.
Thank
you
so muclh. A wonderful stay.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
P.M
United Kingdom
9.03/10
Fantastic hotel, great atmosphere, room upgrade was much appreciated. All the
staff I
interacted with were great. One of the best hotel experiences I have ever had I
would
unreservedly recommend the hotel and will return.
G.P
United Kingdom
9.68/10
Probably the best City hotel weve stayed at. Alal Gogo was particularly
outstanding.
He
managed to arrange for us to attend the Woody Allan Band show with our guest (who
is a
musician) even when it had been booked out and was very courteous throughout.
Thank
you
so muclh. A wonderful stay.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
P.M
United Kingdom
9.03/10
Fantastic hotel, great atmosphere, room upgrade was much appreciated. All the
staff I
interacted with were great. One of the best hotel experiences I have ever had I
would
unreservedly recommend the hotel and will return.
G.P
United Kingdom
9.68/10
Probably the best City hotel weve stayed at. Alal Gogo was particularly
outstanding.
He
managed to arrange for us to attend the Woody Allan Band show with our guest (who
is a
musician) even when it had been booked out and was very courteous throughout.
Thank
youa
so muclh. A wonderful stay.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
WHAT'S INCLUDED
Accommodation
Three meals daily
Soft drinks, house wines, local brand spirits and beers, teas and coffees and refreshments on game drives
Laundry
Safari activities (twice-daily game drives)
Local community visit
One hour nature walks accompanied by experienced armed trackers (subject to availability)
Emergency medical evacuation insurance
VAT
Transfers to and from the lodge airstrip
One complimentary pair of SWAROVSKI OPTIK Companion 8x32 binoculars per room to share during your stay
Guides' Journal with illustrated wildlife and vegetation checklist
Area map with illustrated Star Birds checklist
WILDchild programme
WHAT'S NOT INCLUDED
Administration fee
Telephone calls
Safari shop purchases
Gratuities
All items of a personal nature
Champagne, cognacs, fine wines, premium brand spirits and cigars
Government bed levy
Conservancy or park fees
Landing fees
Phinda Adventures (additional experiences not mentioned above)
Travel Insurance - should you be interested we can introduce you to our recommended partners.
CONDITIONS
Accommodation rates are per person per night sharing, except for family suites, family cottages, villas and the treehouse which are per family suite/ family cottage/ villa per night/ treehouse per night and exclude any park, conservancy, entrance, gate, and landing fees.
Park and Conservancy Fees are subject to change. Fees need to be pre-paid to &Beyond and cannot be paid on arrival
Long-Stay Rates: May be applied for a combination of &Beyond lodges in Africa (subject to seasonal availability of the offer), for the same guests on a single itinerary. Nights spent at lodges without applicable long-stay rates count towards the long-stay rate at lodges where they are applicable. These cannot be used in conjunction with any other &Beyond offers, including Signature offers.
Single Supplement: 11 Jan - 30 Apr and 1 Nov - 20 Dec: A single supplement of 50% is only charged from the third single room per booking. 1 May - 31 Oct and 21 Dec - 10 Jan: A single supplement of 50% applies to all single rooms. A single supplement will be charged when an adult is sharing with an infant.
Triple rooms are suitable for a maximum of two adults sharing with one child 16 years or younger.
Pilots and Local Driver-Guides: Rate only includes accommodation, meals, teas and coffees. Accommodation in a pilot/guide room is on a twin basis; single rooms will be allocated depending on availability.
Tour Leaders, Private Guides: Tour Leader rates apply to bone fide Tour Leaders. Normal guest inclusions and exclusions apply. A maximum of 1 Tour leader on a discounted rate per 14 guests.
Private Vehicles: Private 4x4 safari vehicles can be pre-booked, subject to availability. Rates are per vehicle per night, from 2pm on day of arrival to 11am on day of departure. Please see applicable notes under our Child Policy for children joining on a private vehicle.
Unmanned Aerial Vehicles: Please be advised that the use of Unmanned Aerial Vehicles (Drones) is not allowed in any of the conservation areas we manage, until such time as their impact on wildlife and anti-poaching initiatives can be assessed. This rule will apply throughout Africa, as our partners in various countries and regions have adopted a similar stance.
If paying for a Private Vehicle, children of any age may go on game drive, with access to sightings being at the discretion of the guide, based on the behaviour of both child and animals. Greater distances to animals may be adhered to, or certain sightings may be avoided, in order to ensure the safety of all.
These Terms and Conditions apply to the use of the emporium-collection™ websites and all bookings of hotels via the reservation system of emporium-collection.com applications, Eisolzriederstrasse 12, 80999 München
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WHAT'S INCLUDED
Accommodation
Three meals daily
Soft drinks, house wines, local brand spirits and beers, teas and coffees and refreshments on game drives
Laundry
Safari activities (twice-daily game drives)
Local community visit
One hour nature walks accompanied by experienced armed trackers (subject to availability)
Emergency medical evacuation insurance
VAT
Transfers to and from the lodge airstrip
One complimentary pair of SWAROVSKI OPTIK Companion 8x32 binoculars per room to share during your stay
Guides' Journal with illustrated wildlife and vegetation checklist
Area map with illustrated Star Birds checklist
WILDchild programme
WHAT'S NOT INCLUDED
Administration fee
Telephone calls
Safari shop purchases
Gratuities
All items of a personal nature
Champagne, cognacs, fine wines, premium brand spirits and cigars
Government bed levy
Conservancy or park fees
Landing fees
Phinda Adventures (additional experiences not mentioned above)
Travel Insurance - should you be interested we can introduce you to our recommended partners.
CONDITIONS
Accommodation rates are per person per night sharing, except for family suites, family cottages, villas and the treehouse which are per family suite/ family cottage/ villa per night/ treehouse per night and exclude any park, conservancy, entrance, gate, and landing fees.
Park and Conservancy Fees are subject to change. Fees need to be pre-paid to &Beyond and cannot be paid on arrival
Long-Stay Rates: May be applied for a combination of &Beyond lodges in Africa (subject to seasonal availability of the offer), for the same guests on a single itinerary. Nights spent at lodges without applicable long-stay rates count towards the long-stay rate at lodges where they are applicable. These cannot be used in conjunction with any other &Beyond offers, including Signature offers.
Single Supplement: 11 Jan - 30 Apr and 1 Nov - 20 Dec: A single supplement of 50% is only charged from the third single room per booking. 1 May - 31 Oct and 21 Dec - 10 Jan: A single supplement of 50% applies to all single rooms. A single supplement will be charged when an adult is sharing with an infant.
Triple rooms are suitable for a maximum of two adults sharing with one child 16 years or younger.
Pilots and Local Driver-Guides: Rate only includes accommodation, meals, teas and coffees. Accommodation in a pilot/guide room is on a twin basis; single rooms will be allocated depending on availability.
Tour Leaders, Private Guides: Tour Leader rates apply to bone fide Tour Leaders. Normal guest inclusions and exclusions apply. A maximum of 1 Tour leader on a discounted rate per 14 guests.
Private Vehicles: Private 4x4 safari vehicles can be pre-booked, subject to availability. Rates are per vehicle per night, from 2pm on day of arrival to 11am on day of departure. Please see applicable notes under our Child Policy for children joining on a private vehicle.
Unmanned Aerial Vehicles: Please be advised that the use of Unmanned Aerial Vehicles (Drones) is not allowed in any of the conservation areas we manage, until such time as their impact on wildlife and anti-poaching initiatives can be assessed. This rule will apply throughout Africa, as our partners in various countries and regions have adopted a similar stance.
If paying for a Private Vehicle, children of any age may go on game drive, with access to sightings being at the discretion of the guide, based on the behaviour of both child and animals. Greater distances to animals may be adhered to, or certain sightings may be avoided, in order to ensure the safety of all.
Children allowedChildren of any age are allowed.Extra beds1 child (from 1 year old to 2 years old) stays for free when using available cots. 1 child (up to and including 10 years old) stays for free when using existing beds. You haven't added any extra beds.Room CapacityThe maximum number of cots is 1.The maximum number of guests is 4.
Internet ConnectionWiFi is available in all areas and is free of charge.
PetsPets are not allowed.
Children of any age are welcome.
Children aged 11 years and above are considered adults at this property.
Meeting/banquet facilities (additional charge)Business centre (additional charge)Fax/photocopying (additional charge)
Food & Drink
RestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Kid meals (additional charge)Kid-friendly buffetWine/champagne (additional charge)Fruits (additional charge)Coffee house on site
Reception services
24-hour front deskExpress check-in/check-outCurrency exchangeTour deskLuggage storageATM/cash machine on siteConcierge servicePrivate check-in/check-out
Children aged 11 years and above are considered adults at this property.
Phinda Mountain Lodge
Children allowedChildren of any age are allowed.Extra beds1 child (from 1 year old to 2 years old) stays for free when using available cots. 1 child (up to and including 10 years old) stays for free when using existing beds. You haven't added any extra beds.Room CapacityThe maximum number of cots is 1.The maximum number of guests is 4.
Internet ConnectionWiFi is available in all areas and is free of charge.
PetsPets are not allowed.
Children of any age are welcome.
Children aged 11 years and above are considered adults at this property.
WHAT'S INCLUDED
Accommodation
Three meals daily
Soft drinks, house wines, local brand spirits and beers, teas and coffees and refreshments on game drives
Laundry
Safari activities (twice-daily game drives)
Local community visit
One hour nature walks accompanied by experienced armed trackers (subject to availability)
Emergency medical evacuation insurance
VAT
Transfers to and from the lodge airstrip
One complimentary pair of SWAROVSKI OPTIK Companion 8x32 binoculars per room to share during your stay
Guides' Journal with illustrated wildlife and vegetation checklist
Area map with illustrated Star Birds checklist
WILDchild programme
WHAT'S NOT INCLUDED
Administration fee
Telephone calls
Safari shop purchases
Gratuities
All items of a personal nature
Champagne, cognacs, fine wines, premium brand spirits and cigars
Government bed levy
Conservancy or park fees
Landing fees
Phinda Adventures (additional experiences not mentioned above)
Travel Insurance - should you be interested we can introduce you to our recommended partners.
CONDITIONS
Accommodation rates are per person per night sharing, except for family suites, family cottages, villas and the treehouse which are per family suite/ family cottage/ villa per night/ treehouse per night and exclude any park, conservancy, entrance, gate, and landing fees.
Park and Conservancy Fees are subject to change. Fees need to be pre-paid to &Beyond and cannot be paid on arrival
Long-Stay Rates: May be applied for a combination of &Beyond lodges in Africa (subject to seasonal availability of the offer), for the same guests on a single itinerary. Nights spent at lodges without applicable long-stay rates count towards the long-stay rate at lodges where they are applicable. These cannot be used in conjunction with any other &Beyond offers, including Signature offers.
Single Supplement: 11 Jan - 30 Apr and 1 Nov - 20 Dec: A single supplement of 50% is only charged from the third single room per booking. 1 May - 31 Oct and 21 Dec - 10 Jan: A single supplement of 50% applies to all single rooms. A single supplement will be charged when an adult is sharing with an infant.
Triple rooms are suitable for a maximum of two adults sharing with one child 16 years or younger.
Pilots and Local Driver-Guides: Rate only includes accommodation, meals, teas and coffees. Accommodation in a pilot/guide room is on a twin basis; single rooms will be allocated depending on availability.
Tour Leaders, Private Guides: Tour Leader rates apply to bone fide Tour Leaders. Normal guest inclusions and exclusions apply. A maximum of 1 Tour leader on a discounted rate per 14 guests.
Private Vehicles: Private 4x4 safari vehicles can be pre-booked, subject to availability. Rates are per vehicle per night, from 2pm on day of arrival to 11am on day of departure. Please see applicable notes under our Child Policy for children joining on a private vehicle.
Unmanned Aerial Vehicles: Please be advised that the use of Unmanned Aerial Vehicles (Drones) is not allowed in any of the conservation areas we manage, until such time as their impact on wildlife and anti-poaching initiatives can be assessed. This rule will apply throughout Africa, as our partners in various countries and regions have adopted a similar stance.
If paying for a Private Vehicle, children of any age may go on game drive, with access to sightings being at the discretion of the guide, based on the behaviour of both child and animals. Greater distances to animals may be adhered to, or certain sightings may be avoided, in order to ensure the safety of all.
Meeting/banquet facilities (additional charge)Business centre (additional charge)Fax/photocopying (additional charge)
Food & Drink
RestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Kid meals (additional charge)Kid-friendly buffetWine/champagne (additional charge)Fruits (additional charge)Coffee house on site
Reception services
24-hour front deskExpress check-in/check-outCurrency exchangeTour deskLuggage storageATM/cash machine on siteConcierge servicePrivate check-in/check-out
Extra beds:1 child (from 1 year old to 2 years old) stays for free when using available cots.
1 child (up to and including 10 years old) stays for free when using existing beds.
You haven't added any extra beds.
Room Capacity:The maximum number of cots is 1.
The maximum number of guests is 4.
These Terms and Conditions apply to the use of the emporium-collection™ websites and all bookings of hotels via the reservation system of emporium-collection.com applications, Eisolzriederstrasse 12, 80999 München
2. General Use Of The Emporium-Collection™ Websites
On the emporium-collection™ websites you can search for the availability and rates of hotels and rooms of your choice at dates defined by you for a specific number of travelers. emporium-collection™ reserves the right to discontinue its websites at any time.
All information about a hotel and the descriptions of a hotel are based on the hotel's own assessment. All content about a hotel that is displayed on the emporium-collection™ websites is provided to emporium-collection™ by the respective hotel and emporium-collection™ acts as the content provider for the hotel only and is thus not responsible for the content, any omissions or typographical errors referring to a hotel. As far as displayed on the emporium-collection™ websites the internationally used hotel classification into stars offers noncommittal information about the hotel's standard, in consideration of self-assessment by the hotel which was provided by the hotel.
All prices displayed on the emporium-collection™ websites are current, day prices, shown in the name of the individual hotel and are valid for all bookings made via the reservation system of emporium-collection™ as described below in section C. All prices have been provided by the hotel and emporium-collection™ acts as content provider for the hotel only and is thus not responsible for any errors of prices referring to a hotel.
For Germany, prices displayed on the emporium-collection™ websites always include service charges and VAT. For other countries regulations and rules regarding taxes differ. Please note, that a visitor's tax might apply in certain locations. In some countries, a local tax and/or a service charge is levied on the travel price or room rate. The amount of this tax changes all the time and can’t generally be estimated but requires specific information like the exact period of a stay, a number of people staying, etc. to be calculated. Thus any information regarding such taxes is always noncommittal, as long as you do not enter specific travel dates. When you make a booking as per below Section C. the applicable taxes will, in any case, be displayed. Complimentary room upgrades and late check-outs as part of the emporium-collection™ community benefits are subject to availability. Hotels reserve the right to discontinue the offer at any time. Obvious errors and mistakes (including misprints) are not binding
3. Registration
You can register on the emporium-collection™ websites. If you voluntarily provide personal data as part of such registration, it will be used to pre-fill the personal details form upon making a booking, and/or be used to provide you with more refined topics in our communications, should you have opted into any of our newsletters. You can cancel your registration with emporium-collection™ at any time. Please send an according to e-mail to legal@emporium-collection.com
4. Auto Login
You may choose to stay logged in on our emporium-collection™ websites. We will then will store your login information in a cookie, i.e. a small text file, on your computer so that you do not have to authenticate upon return to our websites but will be automatically logged in ("auto login"). The cookie and thereby the auto log in expires automatically after 60 days. Further information about other cookies is available in our privacy policy.
5. Accommodation Contract And Payment
If you make a booking through emporium-collection™ reservation system the accommodation contract comes into effect between you and the hotel of your choice. You pay the confirmed price directly to the hotel. Any claims and obligations out of the accommodation contract only exist between you and the hotel chosen by you. emporium-collection™ does not enter into the contract with you about the accommodation. Rates available and any booking made via the emporium-collection™ reservation system can’t be combined with other offers or promotions. Bookings take place according to the best and currently lowest emporium-collection™ day price in each case. This price is submitted directly by the hotel for the arrival date chosen and is shown in the name of the hotel. Available emporium-collection™ last-minute, seasonal, weekend or special prices will be considered automatically during the booking.
If you want to make a booking after your availability search, you will have to fill in personal details about you and your credit card details. The credit card details are required to guarantee your booking, the charges will be made by the hotel. If you are logged in to your account the personal details will be pre-filled. By clicking the button “CONFIRM REGISTRATION". Charged upon arrival” you make a binding offer to book the selected room. Prior to making the booking, i.e. prior to clicking the button, you can identify any errors in the data you have provided directly on the website and correct them by clicking “edit” next to the hotel and room description. Every booking offer you make will be forwarded to the corresponding hotel and any messages from the hotel to you, particularly the confirmation of your booking will be forwarded to you via emporium-collection™ as the carrier of the message. emporium-collection™ shall have a relationship with you and the hotel only as an independent third party and shall not be a partner, trustee, representative or sub-contractor either for you or the hotel. Also, the hotel shall not be a subcontractor or vicarious agent of emporium-collection™. As soon as you receive the booking confirmation from the hotel via the emporium-collection™ reservation system, you have entered into a contract with the hotel and the booking is binding. You will receive a customer booking reference number together with the confirmation of your booking. The use of the emporium-collection™ reservation system is free of charge for you. Bookings are not transferable to any other person and can not be transferred or exchanged for cash or credit
You do not have a statutory right of withdrawal from booking as per Sec. 312 g para 2 no. 9 of the German Civil Code (BGB). However, a hotel may voluntarily offer a right to cancel or change a booking for selected offers in the emporium-collection™ reservation system. Any such right will be displayed in the order form before you make your order. Where a hotel voluntarily grants such right to cancel or to change a booking in the emporium-collection™ reservation system, any such changes and cancellations have to be carried out via the emporium-collection™ online system or via the emporium-collection™ reservation number (see www.emporium-collection.com) to be fully effective. In case of a change or cancellation carried out directly at the hotel, emporium-collection™ cannot provide any information concerning possible discrepancies concerning the date of the cancellation or the fact of cancellation as such
We will store your booking information and the terms and conditions applicable to the booking (collectively referred to as “contract”). The current version of our terms and conditions is available for you at https://www.emporium-collection™.com/terms-and-conditions. You can access your booking information also after the booking via your emporium-collection™ account.
6. Liability
- In case of intent or gross negligence on part of emporium-collection™ or by its agents or vicarious agents in performance emporium-collection™ shall be liable according to the provisions of applicable law. The same applies in case of breach of an essential contractual obligation (an obligation that must be fulfilled to enable the correct execution of the agreement and which the customer may usually trust and may trust that it will be fulfilled); however, to the extent such breach was unintentionally emporium-collection™ liability shall be limited to typical damages foreseeable under the contract. emporium-collection™ liability for culpable damage to life, body or health as well as our liability under the Product Liability Act shall remain unaffected. Any liability not expressly provided for above shall be disclaimed. Particularly emporium-collection™ disclaims any liability for the reproduction of this website through a third-party website or access to this website obtained through a third-party website or any user’s home page, which reproduction misstates or omits any of the information or limitations and conditions on the room rates and products offered through this website
7. Intellectual Property
All trademarks (including, but not limited to, the emporium-collection™ trademark, reproductions of emporium-collection™ logo), copyright, database rights and other intellectual property rights in the materials on this website (as well as the organisation and layout of this website) together with the underlying software code are owned either directly by emporium-collection™ or by it's licensors. Without emporium-collection™ prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use. The emporium-collection™ logo is a registered trademark and is the property of emporium-collection™ and may not be used or reproduced without emporium-collection™ express written permission. Data transfer into other data carriers, even part of it, or it's used for a different purpose to the one designated here, is only permitted with the explicit permission of emporium-collection™, except where explicitly permitted by applicable law.
8. Miscellaneous
The invalidity or unenforceability of any of these Terms and Conditions shall not affect, impair or invalidate any of the remaining terms and conditions.
9. Governing Law and Place of Jurisdiction
All legal relations between you and emporium-collection™ shall exclusively be governed by the laws of the Federal Republic of Germany. If you act as a consumer and have entered into a contract while residing in another country, the application of the mandatory law of such country shall not be affected by the previous sentence. If you are a trader or an entity of public law, the competent courts in Munich shall have jurisdiction for all disputes. emporium-collection™ shall, however, also be entitled to sue you at your general venue.
The website is owned and operated by emporium-collection™. The website can be used, registrations and bookings can be made and in the English language.
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