Back of house
BACK OF HOUSE (BY WP - WS Internal Use Only)

* Above Sea Level
Approximately 2 624 metres.

* Forest Villa Dimensions
Total Villa @ 91 square metres / Deck @ 11 square metres.

* Approximate Distance Between Forest Villas
100 metres.

* Bed Size/Mattress Size
Super King Extra Large.
* Mattress
200 centimetres Extra Length x 215 centimetres Width.

* Special Medical Concerns
Bisate is not accessible by wheelchairs, and due to the nature of the activities it is not recommended to any guest/s with walking difficulties or other ailments (hip replacement/knee replacement, etc.)

* Surprise WOW Factors
Examples
Honeymoon Value Add
- Private dinner in camp.
- Sparkling wine drop (possible on request). If not requested for the villa, normally offered during the private dinner.
- Breakfast in bed if guests are not participating on an early morning activity.
- 02 x Agaseke baskets with personalised welcome note, and including congratulations messaging, and cultural information card on the Agaseke basket tradition.

Inclusions and Exclusions
2017/2018
Inclusions
· All meals
· All local drinks (excludes premium imported brands and champagne)
· Lodge activities on property
o guided nature / birding walks in forest on property,
o guided nursery visit (meet our agronomist) and indigenous tree planting,
o guided walk of the surrounding communities to meet our neighbours (learn about their family lifestyles, community work and farming practices)
o guided walk to pyrethrum fields,
o running trail (at own risk as there are no guides on the trail),
o Rwanda coffee and tea cupping/tasting
o sundowners with views of the volcanoes
· Lodge activities off property accessed by walking

o guided visits to park reforestation site)
o guided visits to Bisate primary and secondary schools
o guided visit of Bisate village
· Laundry
· Complimentary in-room welcome massage (**additional massages would be for guests own account)
· Gym in a bag concept per guest
· Wireless internet connection in room only
· Local Government taxes. In the event of a change in local taxes or the introduction of additional taxes, these rates will be adjusted accordingly

Exclusions
· Travel to/from Bisate
· Gratuities/tipping Visas where required
· Departure tax
· Any in-room treatments
· Gorilla permit fees
· Day trips & excursions
· A fully comprehensive travel insurance policy (with medical and evacuation insurance) valid from the date of itinerary confirmation (all guests travelling to Bisate must be covered by such a policy)

FIT Cancellation Policy
NEW TERMS & CONDITIONS EFFECTIVE 01 JANUARY 2021

Note that our current Terms & Conditions, will apply to all bookings confirmed prior to 31 December 2020, regardless of travel date.

While our revised Terms & Conditions, effective 01 January 2021, apply to all NEW bookings made and confirmed from 01 January 2021.

· A 20% non-refundable deposit will be required to confirm a booking, subject to upwards adjustment if required by third party suppliers.
· Full payment is due 90 days prior to arrival, after which cancellation fees will apply as follows


More Than 90 Days - Deposit Only
Between 61 and 90 Days - 50%
Between 31 and 60 Days - 75%
30 Days Or Less - 100%

· Cancellations must be received in writing.
· Any existing bookings that are re-booked will have the revised Terms & Conditions applied as mentioned herein.

In the event that you cancel a reservation for any reason, such cancellation must be made in writing (this includes booking amendments), or via any web enabled booking system to Wilderness (if the reservation was made online) and will only be effective upon written acknowledgement by Wilderness of the receipt of the notification of cancellation. In such instance, you as the agent are essentially liable for the cancellation charges.

Should a guest/s fail to arrive or any cancellations are made after the departure date, Wilderness will be entitled to treat the reservation as cancelled without giving notice and 100% of the tour price as a cancellation fee will apply (including repatriation and any administrative fees incurred by Wilderness as a result of such cancellation, including but not limited to cancellations due to ill health or injury)

While Wilderness Safaris Groups, Series & Incentives, as well as Associated Product suppliers may have a different cancellation fee policy (details are available at time of quoting), please note that Wilderness Safaris Private Journeys, ground handlers in Cape Town, and Wilderness Safaris Touring, Livingstone and Victoria Falls, follow the same cancellation policy as Wilderness Safaris.

With regards to Thousand Hills Africa (THA) and Governors Camp Collection (which includes Governors Aviation, Governors Balloons, Governors Safaris Rwanda Ltd Services and all properties of Governors' Camp, Little Governors' Camp, Il Moran Camp, Governors' Private Camp, Mugie House, Loldia House and Sabyinyo Silverback Lodge), please refer to the Terms & Conditions as outlined on our platform Wilderness Window.

FIT Cancellation Policy
DEPOSIT, PAYMENT & CANCELLATION TERMS

For new bookings created from 17 January 2022, the following terms and conditions will apply


25 % deposit on all Wilderness Safaris camps is payable upon confirmation.
No deposit due for Wilderness Air or Wilderness touring and transfer services.
Deposits due to Associated Product follow respective supplier T&Cs.
Balance for full journey is due 60 days prior to date of travel.
Unless covered in our Pandemic Protection (as above), cancellations on Wilderness Safaris services prior to 60 days forfeit 25% deposit, and 100% of trip payment for cancellations made between 60 days and date of departure.
Cancellations on Associated Product follow respective supplier T&Cs.

* E&OE - Terms & Conditions found in the below link apply and supersede the language used in the summary above.

Booking Terms Prior to 17 January 2022

Note that our current Deposit, Payment & Cancellation Terms & Conditions, will apply to all bookings confirmed prior to 31 December 2020, regardless of travel date.

While our revised Terms & Conditions, effective 01 January 2021, apply to all NEW bookings made and confirmed from 01 January 2021.
A 20% non-refundable deposit will be required to confirm a booking, subject to upwards adjustment if required by third party suppliers.
Full payment is due 60 days prior to arrival, after which cancellation fees will apply as follows


Period Before Departure When Written Cancellation Is Received
Cancellation Charge Per Person Cancelling
More Than 61 Days - Deposit Only
Between 31 and 60 Days - 75%
30 Days Or Less - 100%

Any existing bookings that are re-booked will have the revised Terms & Conditions applied as mentioned herein.
In the event that you cancel a reservation for any reason, such cancellation must be made in writing (this includes booking amendments), or via any web enabled booking system to Wilderness (if the reservation was made online) and will only be effective upon written acknowledgement by Wilderness of the receipt of the notification of cancellation. In such instance, you as the agent are essentially liable for the cancellation charges.

Should a guest/s fail to arrive or any cancellations are made after the departure date, Wilderness will be entitled to treat the reservation as cancelled without giving notice and 100% of the tour price as a cancellation fee will apply (including repatriation and any administrative fees incurred by Wilderness as a result of such cancellation, including but not limited to cancellations due to ill health or injury).

While Wilderness Safaris Groups, Series & Incentives, as well as Associated Product suppliers may have a different cancellation fee policy (details are available at time of quoting), please note that Wilderness Safaris Private Journeys, ground handlers in Cape Town, and Wilderness Safaris Touring, Livingstone and Victoria Falls, follow the same cancellation policy as Wilderness Safaris.

Groups Cancellation Policies
Groups and Incentives have a different cancellation fee policy. This is available at time of quoting.

Child Policies (Supplier)
Minimum age limit of 15 years - children pay the normal adult rate and are treated the same as adults therefore can stay in a room on their own however then pay the single supplement.
Each room at Bisate will have the option of twin beds or a double bed conversion, there is unfortunately no room for a single bed for children therefore currently not possible to accommodate a family of 2 parents and 1 child for example in one room.