Bisate Lodge, adjacent to Volcanoes National Park, combines the bucket-list gorilla trek with a pioneering vision of reforestation and community partnership.
Emporium-Collection
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Emporium Voyage luxury travel is the pinnacle of luxury hotel accommodation, providing the supreme platform for the crème de la crème. The Voyage prides itself on its consistent concierge services, impeccably fashioned to cater to the requisites of luxury travel. Our meritorious network of exotic hotel establishments in the finest destinations not only offers an unparalleled inventory to satiate the luxurious ambitions of our treasured clientele but also presents an exclusive opportunity for the aspiring hoteliers to unleash the true potential of their establishments. We proffer the range of classy Michelin Star restaurants, with their nouvelle cuisines culminating into an exclusive dining experience.
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With a specialty in unique access, we understand the needs of our affluent clientele. Thereby we provide exclusive access to highly restricted inventories, events, and venues that align with our customers’ unique profile. Our luxury lifestyle magazine provides you up to date news in the luxury lifestyle industry.
These Terms and Conditions apply to the use of the emporium-collection™ websites and all bookings of hotels via the reservation system of emporium-collection.com applications, Eisolzriederstrasse 12, 80999 München
2. General Use Of The Emporium-Collection™ Websites
On the emporium-collection™ websites you can search for the availability and rates of hotels and rooms of your choice at dates defined by you for a specific number of travelers. emporium-collection™ reserves the right to discontinue its websites at any time.
All information about a hotel and the descriptions of a hotel are based on the hotel's own assessment. All content about a hotel that is displayed on the emporium-collection™ websites is provided to emporium-collection™ by the respective hotel and emporium-collection™ acts as the content provider for the hotel only and is thus not responsible for the content, any omissions or typographical errors referring to a hotel. As far as displayed on the emporium-collection™ websites the internationally used hotel classification into stars offers noncommittal information about the hotel's standard, in consideration of self-assessment by the hotel which was provided by the hotel.
All prices displayed on the emporium-collection™ websites are current, day prices, shown in the name of the individual hotel and are valid for all bookings made via the reservation system of emporium-collection™ as described below in section C. All prices have been provided by the hotel and emporium-collection™ acts as content provider for the hotel only and is thus not responsible for any errors of prices referring to a hotel.
For Germany, prices displayed on the emporium-collection™ websites always include service charges and VAT. For other countries regulations and rules regarding taxes differ. Please note, that a visitor's tax might apply in certain locations. In some countries, a local tax and/or a service charge is levied on the travel price or room rate. The amount of this tax changes all the time and can’t generally be estimated but requires specific information like the exact period of a stay, a number of people staying, etc. to be calculated. Thus any information regarding such taxes is always noncommittal, as long as you do not enter specific travel dates. When you make a booking as per below Section C. the applicable taxes will, in any case, be displayed. Complimentary room upgrades and late check-outs as part of the emporium-collection™ community benefits are subject to availability. Hotels reserve the right to discontinue the offer at any time. Obvious errors and mistakes (including misprints) are not binding
3. Registration
You can register on the emporium-collection™ websites. If you voluntarily provide personal data as part of such registration, it will be used to pre-fill the personal details form upon making a booking, and/or be used to provide you with more refined topics in our communications, should you have opted into any of our newsletters. You can cancel your registration with emporium-collection™ at any time. Please send an according to e-mail to legal@emporium-collection.com
4. Auto Login
You may choose to stay logged in on our emporium-collection™ websites. We will then will store your login information in a cookie, i.e. a small text file, on your computer so that you do not have to authenticate upon return to our websites but will be automatically logged in ("auto login"). The cookie and thereby the auto log in expires automatically after 60 days. Further information about other cookies is available in our privacy policy.
5. Accommodation Contract And Payment
If you make a booking through emporium-collection™ reservation system the accommodation contract comes into effect between you and the hotel of your choice. You pay the confirmed price directly to the hotel. Any claims and obligations out of the accommodation contract only exist between you and the hotel chosen by you. emporium-collection™ does not enter into the contract with you about the accommodation. Rates available and any booking made via the emporium-collection™ reservation system can’t be combined with other offers or promotions. Bookings take place according to the best and currently lowest emporium-collection™ day price in each case. This price is submitted directly by the hotel for the arrival date chosen and is shown in the name of the hotel. Available emporium-collection™ last-minute, seasonal, weekend or special prices will be considered automatically during the booking.
If you want to make a booking after your availability search, you will have to fill in personal details about you and your credit card details. The credit card details are required to guarantee your booking, the charges will be made by the hotel. If you are logged in to your account the personal details will be pre-filled. By clicking the button “CONFIRM REGISTRATION". Charged upon arrival” you make a binding offer to book the selected room. Prior to making the booking, i.e. prior to clicking the button, you can identify any errors in the data you have provided directly on the website and correct them by clicking “edit” next to the hotel and room description. Every booking offer you make will be forwarded to the corresponding hotel and any messages from the hotel to you, particularly the confirmation of your booking will be forwarded to you via emporium-collection™ as the carrier of the message. emporium-collection™ shall have a relationship with you and the hotel only as an independent third party and shall not be a partner, trustee, representative or sub-contractor either for you or the hotel. Also, the hotel shall not be a subcontractor or vicarious agent of emporium-collection™. As soon as you receive the booking confirmation from the hotel via the emporium-collection™ reservation system, you have entered into a contract with the hotel and the booking is binding. You will receive a customer booking reference number together with the confirmation of your booking. The use of the emporium-collection™ reservation system is free of charge for you. Bookings are not transferable to any other person and can not be transferred or exchanged for cash or credit
You do not have a statutory right of withdrawal from booking as per Sec. 312 g para 2 no. 9 of the German Civil Code (BGB). However, a hotel may voluntarily offer a right to cancel or change a booking for selected offers in the emporium-collection™ reservation system. Any such right will be displayed in the order form before you make your order. Where a hotel voluntarily grants such right to cancel or to change a booking in the emporium-collection™ reservation system, any such changes and cancellations have to be carried out via the emporium-collection™ online system or via the emporium-collection™ reservation number (see www.emporium-collection.com) to be fully effective. In case of a change or cancellation carried out directly at the hotel, emporium-collection™ cannot provide any information concerning possible discrepancies concerning the date of the cancellation or the fact of cancellation as such
We will store your booking information and the terms and conditions applicable to the booking (collectively referred to as “contract”). The current version of our terms and conditions is available for you at https://www.emporium-collection™.com/terms-and-conditions. You can access your booking information also after the booking via your emporium-collection™ account.
6. Liability
- In case of intent or gross negligence on part of emporium-collection™ or by its agents or vicarious agents in performance emporium-collection™ shall be liable according to the provisions of applicable law. The same applies in case of breach of an essential contractual obligation (an obligation that must be fulfilled to enable the correct execution of the agreement and which the customer may usually trust and may trust that it will be fulfilled); however, to the extent such breach was unintentionally emporium-collection™ liability shall be limited to typical damages foreseeable under the contract. emporium-collection™ liability for culpable damage to life, body or health as well as our liability under the Product Liability Act shall remain unaffected. Any liability not expressly provided for above shall be disclaimed. Particularly emporium-collection™ disclaims any liability for the reproduction of this website through a third-party website or access to this website obtained through a third-party website or any user’s home page, which reproduction misstates or omits any of the information or limitations and conditions on the room rates and products offered through this website
7. Intellectual Property
All trademarks (including, but not limited to, the emporium-collection™ trademark, reproductions of emporium-collection™ logo), copyright, database rights and other intellectual property rights in the materials on this website (as well as the organisation and layout of this website) together with the underlying software code are owned either directly by emporium-collection™ or by it's licensors. Without emporium-collection™ prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use. The emporium-collection™ logo is a registered trademark and is the property of emporium-collection™ and may not be used or reproduced without emporium-collection™ express written permission. Data transfer into other data carriers, even part of it, or it's used for a different purpose to the one designated here, is only permitted with the explicit permission of emporium-collection™, except where explicitly permitted by applicable law.
8. Miscellaneous
The invalidity or unenforceability of any of these Terms and Conditions shall not affect, impair or invalidate any of the remaining terms and conditions.
9. Governing Law and Place of Jurisdiction
All legal relations between you and emporium-collection™ shall exclusively be governed by the laws of the Federal Republic of Germany. If you act as a consumer and have entered into a contract while residing in another country, the application of the mandatory law of such country shall not be affected by the previous sentence. If you are a trader or an entity of public law, the competent courts in Munich shall have jurisdiction for all disputes. emporium-collection™ shall, however, also be entitled to sue you at your general venue.
The website is owned and operated by emporium-collection™. The website can be used, registrations and bookings can be made and in the English language.
Back of house
BACK OF HOUSE (BY WP - WS Internal Use Only)
* Above Sea Level Approximately 2 624 metres.
* Forest Villa Dimensions Total Villa @ 91 square metres / Deck @ 11 square metres.
* Approximate Distance Between Forest Villas 100 metres.
* Bed Size/Mattress Size Super King Extra Large.
* Mattress 200 centimetres Extra Length x 215 centimetres Width.
* Special Medical Concerns Bisate is not accessible by wheelchairs, and due to the nature of the activities it is not recommended to any guest/s with walking difficulties or other ailments (hip replacement/knee replacement, etc.)
* Surprise WOW Factors Examples
Honeymoon Value Add
- Private dinner in camp.
- Sparkling wine drop (possible on request). If not requested for the villa, normally offered during the private dinner.
- Breakfast in bed if guests are not participating on an early morning activity.
- 02 x Agaseke baskets with personalised welcome note, and including congratulations messaging, and cultural information card on the Agaseke basket tradition.
Inclusions and Exclusions
2017/2018
Inclusions
· All meals
· All local drinks (excludes premium imported brands and champagne)
· Lodge activities on property
o guided nature / birding walks in forest on property,
o guided nursery visit (meet our agronomist) and indigenous tree planting,
o guided walk of the surrounding communities to meet our neighbours (learn about their family lifestyles, community work and farming practices)
o guided walk to pyrethrum fields,
o running trail (at own risk as there are no guides on the trail),
o Rwanda coffee and tea cupping/tasting
o sundowners with views of the volcanoes
· Lodge activities off property accessed by walking
o guided visits to park reforestation site)
o guided visits to Bisate primary and secondary schools
o guided visit of Bisate village
· Laundry
· Complimentary in-room welcome massage (**additional massages would be for guests own account)
· Gym in a bag concept per guest
· Wireless internet connection in room only
· Local Government taxes. In the event of a change in local taxes or the introduction of additional taxes, these rates will be adjusted accordingly
Exclusions
· Travel to/from Bisate
· Gratuities/tipping Visas where required
· Departure tax
· Any in-room treatments
· Gorilla permit fees
· Day trips & excursions
· A fully comprehensive travel insurance policy (with medical and evacuation insurance) valid from the date of itinerary confirmation (all guests travelling to Bisate must be covered by such a policy)
FIT Cancellation Policy
NEW TERMS & CONDITIONS EFFECTIVE 01 JANUARY 2021
Note that our current Terms & Conditions, will apply to all bookings confirmed prior to 31 December 2020, regardless of travel date.
While our revised Terms & Conditions, effective 01 January 2021, apply to all NEW bookings made and confirmed from 01 January 2021.
· A 20% non-refundable deposit will be required to confirm a booking, subject to upwards adjustment if required by third party suppliers.
· Full payment is due 90 days prior to arrival, after which cancellation fees will apply as follows
More Than 90 Days - Deposit Only
Between 61 and 90 Days - 50%
Between 31 and 60 Days - 75%
30 Days Or Less - 100%
· Cancellations must be received in writing.
· Any existing bookings that are re-booked will have the revised Terms & Conditions applied as mentioned herein.
In the event that you cancel a reservation for any reason, such cancellation must be made in writing (this includes booking amendments), or via any web enabled booking system to Wilderness (if the reservation was made online) and will only be effective upon written acknowledgement by Wilderness of the receipt of the notification of cancellation. In such instance, you as the agent are essentially liable for the cancellation charges.
Should a guest/s fail to arrive or any cancellations are made after the departure date, Wilderness will be entitled to treat the reservation as cancelled without giving notice and 100% of the tour price as a cancellation fee will apply (including repatriation and any administrative fees incurred by Wilderness as a result of such cancellation, including but not limited to cancellations due to ill health or injury)
While Wilderness Safaris Groups, Series & Incentives, as well as Associated Product suppliers may have a different cancellation fee policy (details are available at time of quoting), please note that Wilderness Safaris Private Journeys, ground handlers in Cape Town, and Wilderness Safaris Touring, Livingstone and Victoria Falls, follow the same cancellation policy as Wilderness Safaris.
With regards to Thousand Hills Africa (THA) and Governors Camp Collection (which includes Governors Aviation, Governors Balloons, Governors Safaris Rwanda Ltd Services and all properties of Governors' Camp, Little Governors' Camp, Il Moran Camp, Governors' Private Camp, Mugie House, Loldia House and Sabyinyo Silverback Lodge), please refer to the Terms & Conditions as outlined on our platform Wilderness Window.
FIT Cancellation Policy
DEPOSIT, PAYMENT & CANCELLATION TERMS
For new bookings created from 17 January 2022, the following terms and conditions will apply
25 % deposit on all Wilderness Safaris camps is payable upon confirmation.
No deposit due for Wilderness Air or Wilderness touring and transfer services.
Deposits due to Associated Product follow respective supplier T&Cs.
Balance for full journey is due 60 days prior to date of travel.
Unless covered in our Pandemic Protection (as above), cancellations on Wilderness Safaris services prior to 60 days forfeit 25% deposit, and 100% of trip payment for cancellations made between 60 days and date of departure.
Cancellations on Associated Product follow respective supplier T&Cs.
* E&OE - Terms & Conditions found in the below link apply and supersede the language used in the summary above.
Booking Terms Prior to 17 January 2022
Note that our current Deposit, Payment & Cancellation Terms & Conditions, will apply to all bookings confirmed prior to 31 December 2020, regardless of travel date.
While our revised Terms & Conditions, effective 01 January 2021, apply to all NEW bookings made and confirmed from 01 January 2021.
A 20% non-refundable deposit will be required to confirm a booking, subject to upwards adjustment if required by third party suppliers.
Full payment is due 60 days prior to arrival, after which cancellation fees will apply as follows
Period Before Departure When Written Cancellation Is Received
Cancellation Charge Per Person Cancelling
More Than 61 Days - Deposit Only
Between 31 and 60 Days - 75%
30 Days Or Less - 100%
Any existing bookings that are re-booked will have the revised Terms & Conditions applied as mentioned herein.
In the event that you cancel a reservation for any reason, such cancellation must be made in writing (this includes booking amendments), or via any web enabled booking system to Wilderness (if the reservation was made online) and will only be effective upon written acknowledgement by Wilderness of the receipt of the notification of cancellation. In such instance, you as the agent are essentially liable for the cancellation charges.
Should a guest/s fail to arrive or any cancellations are made after the departure date, Wilderness will be entitled to treat the reservation as cancelled without giving notice and 100% of the tour price as a cancellation fee will apply (including repatriation and any administrative fees incurred by Wilderness as a result of such cancellation, including but not limited to cancellations due to ill health or injury).
While Wilderness Safaris Groups, Series & Incentives, as well as Associated Product suppliers may have a different cancellation fee policy (details are available at time of quoting), please note that Wilderness Safaris Private Journeys, ground handlers in Cape Town, and Wilderness Safaris Touring, Livingstone and Victoria Falls, follow the same cancellation policy as Wilderness Safaris.
Groups Cancellation Policies
Groups and Incentives have a different cancellation fee policy. This is available at time of quoting.
Child Policies (Supplier)
Minimum age limit of 15 years - children pay the normal adult rate and are treated the same as adults therefore can stay in a room on their own however then pay the single supplement.
Each room at Bisate will have the option of twin beds or a double bed conversion, there is unfortunately no room for a single bed for children therefore currently not possible to accommodate a family of 2 parents and 1 child for example in one room.
These Terms and Conditions apply to the use of the emporium-collection™ websites and all bookings of hotels via the reservation system of emporium-collection.com applications, Eisolzriederstrasse 12, 80999 München
2. General Use Of The Emporium-Collection™ Websites
On the emporium-collection™ websites you can search for the availability and rates of hotels and rooms of your choice at dates defined by you for a specific number of travelers. emporium-collection™ reserves the right to discontinue its websites at any time.
All information about a hotel and the descriptions of a hotel are based on the hotel's own assessment. All content about a hotel that is displayed on the emporium-collection™ websites is provided to emporium-collection™ by the respective hotel and emporium-collection™ acts as the content provider for the hotel only and is thus not responsible for the content, any omissions or typographical errors referring to a hotel. As far as displayed on the emporium-collection™ websites the internationally used hotel classification into stars offers noncommittal information about the hotel's standard, in consideration of self-assessment by the hotel which was provided by the hotel.
All prices displayed on the emporium-collection™ websites are current, day prices, shown in the name of the individual hotel and are valid for all bookings made via the reservation system of emporium-collection™ as described below in section C. All prices have been provided by the hotel and emporium-collection™ acts as content provider for the hotel only and is thus not responsible for any errors of prices referring to a hotel.
For Germany, prices displayed on the emporium-collection™ websites always include service charges and VAT. For other countries regulations and rules regarding taxes differ. Please note, that a visitor's tax might apply in certain locations. In some countries, a local tax and/or a service charge is levied on the travel price or room rate. The amount of this tax changes all the time and can’t generally be estimated but requires specific information like the exact period of a stay, a number of people staying, etc. to be calculated. Thus any information regarding such taxes is always noncommittal, as long as you do not enter specific travel dates. When you make a booking as per below Section C. the applicable taxes will, in any case, be displayed. Complimentary room upgrades and late check-outs as part of the emporium-collection™ community benefits are subject to availability. Hotels reserve the right to discontinue the offer at any time. Obvious errors and mistakes (including misprints) are not binding
3. Registration
You can register on the emporium-collection™ websites. If you voluntarily provide personal data as part of such registration, it will be used to pre-fill the personal details form upon making a booking, and/or be used to provide you with more refined topics in our communications, should you have opted into any of our newsletters. You can cancel your registration with emporium-collection™ at any time. Please send an according to e-mail to legal@emporium-collection.com
4. Auto Login
You may choose to stay logged in on our emporium-collection™ websites. We will then will store your login information in a cookie, i.e. a small text file, on your computer so that you do not have to authenticate upon return to our websites but will be automatically logged in ("auto login"). The cookie and thereby the auto log in expires automatically after 60 days. Further information about other cookies is available in our privacy policy.
5. Accommodation Contract And Payment
If you make a booking through emporium-collection™ reservation system the accommodation contract comes into effect between you and the hotel of your choice. You pay the confirmed price directly to the hotel. Any claims and obligations out of the accommodation contract only exist between you and the hotel chosen by you. emporium-collection™ does not enter into the contract with you about the accommodation. Rates available and any booking made via the emporium-collection™ reservation system can’t be combined with other offers or promotions. Bookings take place according to the best and currently lowest emporium-collection™ day price in each case. This price is submitted directly by the hotel for the arrival date chosen and is shown in the name of the hotel. Available emporium-collection™ last-minute, seasonal, weekend or special prices will be considered automatically during the booking.
If you want to make a booking after your availability search, you will have to fill in personal details about you and your credit card details. The credit card details are required to guarantee your booking, the charges will be made by the hotel. If you are logged in to your account the personal details will be pre-filled. By clicking the button “CONFIRM REGISTRATION". Charged upon arrival” you make a binding offer to book the selected room. Prior to making the booking, i.e. prior to clicking the button, you can identify any errors in the data you have provided directly on the website and correct them by clicking “edit” next to the hotel and room description. Every booking offer you make will be forwarded to the corresponding hotel and any messages from the hotel to you, particularly the confirmation of your booking will be forwarded to you via emporium-collection™ as the carrier of the message. emporium-collection™ shall have a relationship with you and the hotel only as an independent third party and shall not be a partner, trustee, representative or sub-contractor either for you or the hotel. Also, the hotel shall not be a subcontractor or vicarious agent of emporium-collection™. As soon as you receive the booking confirmation from the hotel via the emporium-collection™ reservation system, you have entered into a contract with the hotel and the booking is binding. You will receive a customer booking reference number together with the confirmation of your booking. The use of the emporium-collection™ reservation system is free of charge for you. Bookings are not transferable to any other person and can not be transferred or exchanged for cash or credit
You do not have a statutory right of withdrawal from booking as per Sec. 312 g para 2 no. 9 of the German Civil Code (BGB). However, a hotel may voluntarily offer a right to cancel or change a booking for selected offers in the emporium-collection™ reservation system. Any such right will be displayed in the order form before you make your order. Where a hotel voluntarily grants such right to cancel or to change a booking in the emporium-collection™ reservation system, any such changes and cancellations have to be carried out via the emporium-collection™ online system or via the emporium-collection™ reservation number (see www.emporium-collection.com) to be fully effective. In case of a change or cancellation carried out directly at the hotel, emporium-collection™ cannot provide any information concerning possible discrepancies concerning the date of the cancellation or the fact of cancellation as such
We will store your booking information and the terms and conditions applicable to the booking (collectively referred to as “contract”). The current version of our terms and conditions is available for you at https://www.emporium-collection™.com/terms-and-conditions. You can access your booking information also after the booking via your emporium-collection™ account.
6. Liability
- In case of intent or gross negligence on part of emporium-collection™ or by its agents or vicarious agents in performance emporium-collection™ shall be liable according to the provisions of applicable law. The same applies in case of breach of an essential contractual obligation (an obligation that must be fulfilled to enable the correct execution of the agreement and which the customer may usually trust and may trust that it will be fulfilled); however, to the extent such breach was unintentionally emporium-collection™ liability shall be limited to typical damages foreseeable under the contract. emporium-collection™ liability for culpable damage to life, body or health as well as our liability under the Product Liability Act shall remain unaffected. Any liability not expressly provided for above shall be disclaimed. Particularly emporium-collection™ disclaims any liability for the reproduction of this website through a third-party website or access to this website obtained through a third-party website or any user’s home page, which reproduction misstates or omits any of the information or limitations and conditions on the room rates and products offered through this website
7. Intellectual Property
All trademarks (including, but not limited to, the emporium-collection™ trademark, reproductions of emporium-collection™ logo), copyright, database rights and other intellectual property rights in the materials on this website (as well as the organisation and layout of this website) together with the underlying software code are owned either directly by emporium-collection™ or by it's licensors. Without emporium-collection™ prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use. The emporium-collection™ logo is a registered trademark and is the property of emporium-collection™ and may not be used or reproduced without emporium-collection™ express written permission. Data transfer into other data carriers, even part of it, or it's used for a different purpose to the one designated here, is only permitted with the explicit permission of emporium-collection™, except where explicitly permitted by applicable law.
8. Miscellaneous
The invalidity or unenforceability of any of these Terms and Conditions shall not affect, impair or invalidate any of the remaining terms and conditions.
9. Governing Law and Place of Jurisdiction
All legal relations between you and emporium-collection™ shall exclusively be governed by the laws of the Federal Republic of Germany. If you act as a consumer and have entered into a contract while residing in another country, the application of the mandatory law of such country shall not be affected by the previous sentence. If you are a trader or an entity of public law, the competent courts in Munich shall have jurisdiction for all disputes. emporium-collection™ shall, however, also be entitled to sue you at your general venue.
The website is owned and operated by emporium-collection™. The website can be used, registrations and bookings can be made and in the English language.
Back of house
BACK OF HOUSE (BY WP - WS Internal Use Only)
* Above Sea Level Approximately 2 624 metres.
* Forest Villa Dimensions Total Villa @ 91 square metres / Deck @ 11 square metres.
* Approximate Distance Between Forest Villas 100 metres.
* Bed Size/Mattress Size Super King Extra Large.
* Mattress 200 centimetres Extra Length x 215 centimetres Width.
* Special Medical Concerns Bisate is not accessible by wheelchairs, and due to the nature of the activities it is not recommended to any guest/s with walking difficulties or other ailments (hip replacement/knee replacement, etc.)
* Surprise WOW Factors Examples
Honeymoon Value Add
- Private dinner in camp.
- Sparkling wine drop (possible on request). If not requested for the villa, normally offered during the private dinner.
- Breakfast in bed if guests are not participating on an early morning activity.
- 02 x Agaseke baskets with personalised welcome note, and including congratulations messaging, and cultural information card on the Agaseke basket tradition.
Inclusions and Exclusions
2017/2018
Inclusions
· All meals
· All local drinks (excludes premium imported brands and champagne)
· Lodge activities on property
o guided nature / birding walks in forest on property,
o guided nursery visit (meet our agronomist) and indigenous tree planting,
o guided walk of the surrounding communities to meet our neighbours (learn about their family lifestyles, community work and farming practices)
o guided walk to pyrethrum fields,
o running trail (at own risk as there are no guides on the trail),
o Rwanda coffee and tea cupping/tasting
o sundowners with views of the volcanoes
· Lodge activities off property accessed by walking
o guided visits to park reforestation site)
o guided visits to Bisate primary and secondary schools
o guided visit of Bisate village
· Laundry
· Complimentary in-room welcome massage (**additional massages would be for guests own account)
· Gym in a bag concept per guest
· Wireless internet connection in room only
· Local Government taxes. In the event of a change in local taxes or the introduction of additional taxes, these rates will be adjusted accordingly
Exclusions
· Travel to/from Bisate
· Gratuities/tipping Visas where required
· Departure tax
· Any in-room treatments
· Gorilla permit fees
· Day trips & excursions
· A fully comprehensive travel insurance policy (with medical and evacuation insurance) valid from the date of itinerary confirmation (all guests travelling to Bisate must be covered by such a policy)
FIT Cancellation Policy
NEW TERMS & CONDITIONS EFFECTIVE 01 JANUARY 2021
Note that our current Terms & Conditions, will apply to all bookings confirmed prior to 31 December 2020, regardless of travel date.
While our revised Terms & Conditions, effective 01 January 2021, apply to all NEW bookings made and confirmed from 01 January 2021.
· A 20% non-refundable deposit will be required to confirm a booking, subject to upwards adjustment if required by third party suppliers.
· Full payment is due 90 days prior to arrival, after which cancellation fees will apply as follows
More Than 90 Days - Deposit Only
Between 61 and 90 Days - 50%
Between 31 and 60 Days - 75%
30 Days Or Less - 100%
· Cancellations must be received in writing.
· Any existing bookings that are re-booked will have the revised Terms & Conditions applied as mentioned herein.
In the event that you cancel a reservation for any reason, such cancellation must be made in writing (this includes booking amendments), or via any web enabled booking system to Wilderness (if the reservation was made online) and will only be effective upon written acknowledgement by Wilderness of the receipt of the notification of cancellation. In such instance, you as the agent are essentially liable for the cancellation charges.
Should a guest/s fail to arrive or any cancellations are made after the departure date, Wilderness will be entitled to treat the reservation as cancelled without giving notice and 100% of the tour price as a cancellation fee will apply (including repatriation and any administrative fees incurred by Wilderness as a result of such cancellation, including but not limited to cancellations due to ill health or injury)
While Wilderness Safaris Groups, Series & Incentives, as well as Associated Product suppliers may have a different cancellation fee policy (details are available at time of quoting), please note that Wilderness Safaris Private Journeys, ground handlers in Cape Town, and Wilderness Safaris Touring, Livingstone and Victoria Falls, follow the same cancellation policy as Wilderness Safaris.
With regards to Thousand Hills Africa (THA) and Governors Camp Collection (which includes Governors Aviation, Governors Balloons, Governors Safaris Rwanda Ltd Services and all properties of Governors' Camp, Little Governors' Camp, Il Moran Camp, Governors' Private Camp, Mugie House, Loldia House and Sabyinyo Silverback Lodge), please refer to the Terms & Conditions as outlined on our platform Wilderness Window.
FIT Cancellation Policy
DEPOSIT, PAYMENT & CANCELLATION TERMS
For new bookings created from 17 January 2022, the following terms and conditions will apply
25 % deposit on all Wilderness Safaris camps is payable upon confirmation.
No deposit due for Wilderness Air or Wilderness touring and transfer services.
Deposits due to Associated Product follow respective supplier T&Cs.
Balance for full journey is due 60 days prior to date of travel.
Unless covered in our Pandemic Protection (as above), cancellations on Wilderness Safaris services prior to 60 days forfeit 25% deposit, and 100% of trip payment for cancellations made between 60 days and date of departure.
Cancellations on Associated Product follow respective supplier T&Cs.
* E&OE - Terms & Conditions found in the below link apply and supersede the language used in the summary above.
Booking Terms Prior to 17 January 2022
Note that our current Deposit, Payment & Cancellation Terms & Conditions, will apply to all bookings confirmed prior to 31 December 2020, regardless of travel date.
While our revised Terms & Conditions, effective 01 January 2021, apply to all NEW bookings made and confirmed from 01 January 2021.
A 20% non-refundable deposit will be required to confirm a booking, subject to upwards adjustment if required by third party suppliers.
Full payment is due 60 days prior to arrival, after which cancellation fees will apply as follows
Period Before Departure When Written Cancellation Is Received
Cancellation Charge Per Person Cancelling
More Than 61 Days - Deposit Only
Between 31 and 60 Days - 75%
30 Days Or Less - 100%
Any existing bookings that are re-booked will have the revised Terms & Conditions applied as mentioned herein.
In the event that you cancel a reservation for any reason, such cancellation must be made in writing (this includes booking amendments), or via any web enabled booking system to Wilderness (if the reservation was made online) and will only be effective upon written acknowledgement by Wilderness of the receipt of the notification of cancellation. In such instance, you as the agent are essentially liable for the cancellation charges.
Should a guest/s fail to arrive or any cancellations are made after the departure date, Wilderness will be entitled to treat the reservation as cancelled without giving notice and 100% of the tour price as a cancellation fee will apply (including repatriation and any administrative fees incurred by Wilderness as a result of such cancellation, including but not limited to cancellations due to ill health or injury).
While Wilderness Safaris Groups, Series & Incentives, as well as Associated Product suppliers may have a different cancellation fee policy (details are available at time of quoting), please note that Wilderness Safaris Private Journeys, ground handlers in Cape Town, and Wilderness Safaris Touring, Livingstone and Victoria Falls, follow the same cancellation policy as Wilderness Safaris.
Groups Cancellation Policies
Groups and Incentives have a different cancellation fee policy. This is available at time of quoting.
Child Policies (Supplier)
Minimum age limit of 15 years - children pay the normal adult rate and are treated the same as adults therefore can stay in a room on their own however then pay the single supplement.
Each room at Bisate will have the option of twin beds or a double bed conversion, there is unfortunately no room for a single bed for children therefore currently not possible to accommodate a family of 2 parents and 1 child for example in one room.
Back of house
BACK OF HOUSE (BY WP - WS Internal Use Only)
* Above Sea Level Approximately 2 624 metres.
* Forest Villa Dimensions Total Villa @ 91 square metres / Deck @ 11 square metres.
* Approximate Distance Between Forest Villas 100 metres.
* Bed Size/Mattress Size Super King Extra Large.
* Mattress 200 centimetres Extra Length x 215 centimetres Width.
* Special Medical Concerns Bisate is not accessible by wheelchairs, and due to the nature of the activities it is not recommended to any guest/s with walking difficulties or other ailments (hip replacement/knee replacement, etc.)
* Surprise WOW Factors Examples
Honeymoon Value Add
- Private dinner in camp.
- Sparkling wine drop (possible on request). If not requested for the villa, normally offered during the private dinner.
- Breakfast in bed if guests are not participating on an early morning activity.
- 02 x Agaseke baskets with personalised welcome note, and including congratulations messaging, and cultural information card on the Agaseke basket tradition.
Inclusions and Exclusions
2017/2018
Inclusions
· All meals
· All local drinks (excludes premium imported brands and champagne)
· Lodge activities on property
o guided nature / birding walks in forest on property,
o guided nursery visit (meet our agronomist) and indigenous tree planting,
o guided walk of the surrounding communities to meet our neighbours (learn about their family lifestyles, community work and farming practices)
o guided walk to pyrethrum fields,
o running trail (at own risk as there are no guides on the trail),
o Rwanda coffee and tea cupping/tasting
o sundowners with views of the volcanoes
· Lodge activities off property accessed by walking
o guided visits to park reforestation site)
o guided visits to Bisate primary and secondary schools
o guided visit of Bisate village
· Laundry
· Complimentary in-room welcome massage (**additional massages would be for guests own account)
· Gym in a bag concept per guest
· Wireless internet connection in room only
· Local Government taxes. In the event of a change in local taxes or the introduction of additional taxes, these rates will be adjusted accordingly
Exclusions
· Travel to/from Bisate
· Gratuities/tipping Visas where required
· Departure tax
· Any in-room treatments
· Gorilla permit fees
· Day trips & excursions
· A fully comprehensive travel insurance policy (with medical and evacuation insurance) valid from the date of itinerary confirmation (all guests travelling to Bisate must be covered by such a policy)
FIT Cancellation Policy
NEW TERMS & CONDITIONS EFFECTIVE 01 JANUARY 2021
Note that our current Terms & Conditions, will apply to all bookings confirmed prior to 31 December 2020, regardless of travel date.
While our revised Terms & Conditions, effective 01 January 2021, apply to all NEW bookings made and confirmed from 01 January 2021.
· A 20% non-refundable deposit will be required to confirm a booking, subject to upwards adjustment if required by third party suppliers.
· Full payment is due 90 days prior to arrival, after which cancellation fees will apply as follows
More Than 90 Days - Deposit Only
Between 61 and 90 Days - 50%
Between 31 and 60 Days - 75%
30 Days Or Less - 100%
· Cancellations must be received in writing.
· Any existing bookings that are re-booked will have the revised Terms & Conditions applied as mentioned herein.
In the event that you cancel a reservation for any reason, such cancellation must be made in writing (this includes booking amendments), or via any web enabled booking system to Wilderness (if the reservation was made online) and will only be effective upon written acknowledgement by Wilderness of the receipt of the notification of cancellation. In such instance, you as the agent are essentially liable for the cancellation charges.
Should a guest/s fail to arrive or any cancellations are made after the departure date, Wilderness will be entitled to treat the reservation as cancelled without giving notice and 100% of the tour price as a cancellation fee will apply (including repatriation and any administrative fees incurred by Wilderness as a result of such cancellation, including but not limited to cancellations due to ill health or injury)
While Wilderness Safaris Groups, Series & Incentives, as well as Associated Product suppliers may have a different cancellation fee policy (details are available at time of quoting), please note that Wilderness Safaris Private Journeys, ground handlers in Cape Town, and Wilderness Safaris Touring, Livingstone and Victoria Falls, follow the same cancellation policy as Wilderness Safaris.
With regards to Thousand Hills Africa (THA) and Governors Camp Collection (which includes Governors Aviation, Governors Balloons, Governors Safaris Rwanda Ltd Services and all properties of Governors' Camp, Little Governors' Camp, Il Moran Camp, Governors' Private Camp, Mugie House, Loldia House and Sabyinyo Silverback Lodge), please refer to the Terms & Conditions as outlined on our platform Wilderness Window.
FIT Cancellation Policy
DEPOSIT, PAYMENT & CANCELLATION TERMS
For new bookings created from 17 January 2022, the following terms and conditions will apply
25 % deposit on all Wilderness Safaris camps is payable upon confirmation.
No deposit due for Wilderness Air or Wilderness touring and transfer services.
Deposits due to Associated Product follow respective supplier T&Cs.
Balance for full journey is due 60 days prior to date of travel.
Unless covered in our Pandemic Protection (as above), cancellations on Wilderness Safaris services prior to 60 days forfeit 25% deposit, and 100% of trip payment for cancellations made between 60 days and date of departure.
Cancellations on Associated Product follow respective supplier T&Cs.
* E&OE - Terms & Conditions found in the below link apply and supersede the language used in the summary above.
Booking Terms Prior to 17 January 2022
Note that our current Deposit, Payment & Cancellation Terms & Conditions, will apply to all bookings confirmed prior to 31 December 2020, regardless of travel date.
While our revised Terms & Conditions, effective 01 January 2021, apply to all NEW bookings made and confirmed from 01 January 2021.
A 20% non-refundable deposit will be required to confirm a booking, subject to upwards adjustment if required by third party suppliers.
Full payment is due 60 days prior to arrival, after which cancellation fees will apply as follows
Period Before Departure When Written Cancellation Is Received
Cancellation Charge Per Person Cancelling
More Than 61 Days - Deposit Only
Between 31 and 60 Days - 75%
30 Days Or Less - 100%
Any existing bookings that are re-booked will have the revised Terms & Conditions applied as mentioned herein.
In the event that you cancel a reservation for any reason, such cancellation must be made in writing (this includes booking amendments), or via any web enabled booking system to Wilderness (if the reservation was made online) and will only be effective upon written acknowledgement by Wilderness of the receipt of the notification of cancellation. In such instance, you as the agent are essentially liable for the cancellation charges.
Should a guest/s fail to arrive or any cancellations are made after the departure date, Wilderness will be entitled to treat the reservation as cancelled without giving notice and 100% of the tour price as a cancellation fee will apply (including repatriation and any administrative fees incurred by Wilderness as a result of such cancellation, including but not limited to cancellations due to ill health or injury).
While Wilderness Safaris Groups, Series & Incentives, as well as Associated Product suppliers may have a different cancellation fee policy (details are available at time of quoting), please note that Wilderness Safaris Private Journeys, ground handlers in Cape Town, and Wilderness Safaris Touring, Livingstone and Victoria Falls, follow the same cancellation policy as Wilderness Safaris.
Groups Cancellation Policies
Groups and Incentives have a different cancellation fee policy. This is available at time of quoting.
Child Policies (Supplier)
Minimum age limit of 15 years - children pay the normal adult rate and are treated the same as adults therefore can stay in a room on their own however then pay the single supplement.
Each room at Bisate will have the option of twin beds or a double bed conversion, there is unfortunately no room for a single bed for children therefore currently not possible to accommodate a family of 2 parents and 1 child for example in one room.
How many awards has Bisate received since opening?
Bisate possesses a total of 34 awards since its opening in 2017.
What is the primary purpose of Bisate's reforestation project?
Bisate's
reforestation project serves to preserve and expand the iconic wild
lands of Rwanda, allowing guests to actively participate by planting a
tree.
What is Bisate's Kwanda and where is it located?
Bisate's
Kwanda is a day lounge located in the organic vegetable garden of the
Bisate lodge, providing guests with a place to rest and enjoy healthy
meals or activities like massages.
What is the tourism value of Bisate's location in proximity to the nearby Volcanoes National Park?
Bisate
boasts an unfenced, untamed and incomparable location for experiencing
rare species like mountain gorillas or local Rwandan culture.
What offsite adventures/activities are available from Bisate?
In
addition to the famous Gorilla and Golden Monkey treks offered by
Bisate, guests may also explore the Dian Fossey grave site or hike Mount
Bisoke for stunning crater lake views.
What local food sourcing initiatives does Bisate have?
Bisate's
restaurant menu is predominantly sourced from the lodge's own garden or
nearby farming communities and focuses on sustainability and freshness.
What unique social good opportunities come with a stay at Bisate?
Besides
participating in Bisate's reforestation project, guests may also donate
to Bisate's community initiatives like the 'Plant a Vegetable Garden
and Support Families' program.
What type of buildings make up the Bisate lodge?
The
Bisate lodge features six forest villas with a treehouse-like design to
reflect the elegance of Rwandan royalty and a main central building for
dining, recreational and lodging services.
What type of technology and services are available for guests at Bisate?
Guests
can enjoy complimentary WiFi for personal or business use, with more
specialized needs like helicopter safaris or access to Lakes Mobutu and
Laberge also possible with Wilderness Air assistance.
What forms of environmental sustainability does Bisate prioritize?
Bisate
places an emphasis on water and energy conservation, recycling and
waste management, and community involvement and education to preserve
the local ecosystem.
Enquiry Form
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Bisate Lodge
Bisate Lodge
Back of house
BACK OF HOUSE (BY WP - WS Internal Use Only)
* Above Sea Level Approximately 2 624 metres.
* Forest Villa Dimensions Total Villa @ 91 square metres / Deck @ 11 square metres.
* Approximate Distance Between Forest Villas 100 metres.
* Bed Size/Mattress Size Super King Extra Large.
* Mattress 200 centimetres Extra Length x 215 centimetres Width.
* Special Medical Concerns Bisate is not accessible by wheelchairs, and due to the nature of the activities it is not recommended to any guest/s with walking difficulties or other ailments (hip replacement/knee replacement, etc.)
* Surprise WOW Factors Examples
Honeymoon Value Add
- Private dinner in camp.
- Sparkling wine drop (possible on request). If not requested for the villa, normally offered during the private dinner.
- Breakfast in bed if guests are not participating on an early morning activity.
- 02 x Agaseke baskets with personalised welcome note, and including congratulations messaging, and cultural information card on the Agaseke basket tradition.
Inclusions and Exclusions
2017/2018
Inclusions
· All meals
· All local drinks (excludes premium imported brands and champagne)
· Lodge activities on property
o guided nature / birding walks in forest on property,
o guided nursery visit (meet our agronomist) and indigenous tree planting,
o guided walk of the surrounding communities to meet our neighbours (learn about their family lifestyles, community work and farming practices)
o guided walk to pyrethrum fields,
o running trail (at own risk as there are no guides on the trail),
o Rwanda coffee and tea cupping/tasting
o sundowners with views of the volcanoes
· Lodge activities off property accessed by walking
o guided visits to park reforestation site)
o guided visits to Bisate primary and secondary schools
o guided visit of Bisate village
· Laundry
· Complimentary in-room welcome massage (**additional massages would be for guests own account)
· Gym in a bag concept per guest
· Wireless internet connection in room only
· Local Government taxes. In the event of a change in local taxes or the introduction of additional taxes, these rates will be adjusted accordingly
Exclusions
· Travel to/from Bisate
· Gratuities/tipping Visas where required
· Departure tax
· Any in-room treatments
· Gorilla permit fees
· Day trips & excursions
· A fully comprehensive travel insurance policy (with medical and evacuation insurance) valid from the date of itinerary confirmation (all guests travelling to Bisate must be covered by such a policy)
FIT Cancellation Policy
NEW TERMS & CONDITIONS EFFECTIVE 01 JANUARY 2021
Note that our current Terms & Conditions, will apply to all bookings confirmed prior to 31 December 2020, regardless of travel date.
While our revised Terms & Conditions, effective 01 January 2021, apply to all NEW bookings made and confirmed from 01 January 2021.
· A 20% non-refundable deposit will be required to confirm a booking, subject to upwards adjustment if required by third party suppliers.
· Full payment is due 90 days prior to arrival, after which cancellation fees will apply as follows
More Than 90 Days - Deposit Only
Between 61 and 90 Days - 50%
Between 31 and 60 Days - 75%
30 Days Or Less - 100%
· Cancellations must be received in writing.
· Any existing bookings that are re-booked will have the revised Terms & Conditions applied as mentioned herein.
In the event that you cancel a reservation for any reason, such cancellation must be made in writing (this includes booking amendments), or via any web enabled booking system to Wilderness (if the reservation was made online) and will only be effective upon written acknowledgement by Wilderness of the receipt of the notification of cancellation. In such instance, you as the agent are essentially liable for the cancellation charges.
Should a guest/s fail to arrive or any cancellations are made after the departure date, Wilderness will be entitled to treat the reservation as cancelled without giving notice and 100% of the tour price as a cancellation fee will apply (including repatriation and any administrative fees incurred by Wilderness as a result of such cancellation, including but not limited to cancellations due to ill health or injury)
While Wilderness Safaris Groups, Series & Incentives, as well as Associated Product suppliers may have a different cancellation fee policy (details are available at time of quoting), please note that Wilderness Safaris Private Journeys, ground handlers in Cape Town, and Wilderness Safaris Touring, Livingstone and Victoria Falls, follow the same cancellation policy as Wilderness Safaris.
With regards to Thousand Hills Africa (THA) and Governors Camp Collection (which includes Governors Aviation, Governors Balloons, Governors Safaris Rwanda Ltd Services and all properties of Governors' Camp, Little Governors' Camp, Il Moran Camp, Governors' Private Camp, Mugie House, Loldia House and Sabyinyo Silverback Lodge), please refer to the Terms & Conditions as outlined on our platform Wilderness Window.
FIT Cancellation Policy
DEPOSIT, PAYMENT & CANCELLATION TERMS
For new bookings created from 17 January 2022, the following terms and conditions will apply
25 % deposit on all Wilderness Safaris camps is payable upon confirmation.
No deposit due for Wilderness Air or Wilderness touring and transfer services.
Deposits due to Associated Product follow respective supplier T&Cs.
Balance for full journey is due 60 days prior to date of travel.
Unless covered in our Pandemic Protection (as above), cancellations on Wilderness Safaris services prior to 60 days forfeit 25% deposit, and 100% of trip payment for cancellations made between 60 days and date of departure.
Cancellations on Associated Product follow respective supplier T&Cs.
* E&OE - Terms & Conditions found in the below link apply and supersede the language used in the summary above.
Booking Terms Prior to 17 January 2022
Note that our current Deposit, Payment & Cancellation Terms & Conditions, will apply to all bookings confirmed prior to 31 December 2020, regardless of travel date.
While our revised Terms & Conditions, effective 01 January 2021, apply to all NEW bookings made and confirmed from 01 January 2021.
A 20% non-refundable deposit will be required to confirm a booking, subject to upwards adjustment if required by third party suppliers.
Full payment is due 60 days prior to arrival, after which cancellation fees will apply as follows
Period Before Departure When Written Cancellation Is Received
Cancellation Charge Per Person Cancelling
More Than 61 Days - Deposit Only
Between 31 and 60 Days - 75%
30 Days Or Less - 100%
Any existing bookings that are re-booked will have the revised Terms & Conditions applied as mentioned herein.
In the event that you cancel a reservation for any reason, such cancellation must be made in writing (this includes booking amendments), or via any web enabled booking system to Wilderness (if the reservation was made online) and will only be effective upon written acknowledgement by Wilderness of the receipt of the notification of cancellation. In such instance, you as the agent are essentially liable for the cancellation charges.
Should a guest/s fail to arrive or any cancellations are made after the departure date, Wilderness will be entitled to treat the reservation as cancelled without giving notice and 100% of the tour price as a cancellation fee will apply (including repatriation and any administrative fees incurred by Wilderness as a result of such cancellation, including but not limited to cancellations due to ill health or injury).
While Wilderness Safaris Groups, Series & Incentives, as well as Associated Product suppliers may have a different cancellation fee policy (details are available at time of quoting), please note that Wilderness Safaris Private Journeys, ground handlers in Cape Town, and Wilderness Safaris Touring, Livingstone and Victoria Falls, follow the same cancellation policy as Wilderness Safaris.
Groups Cancellation Policies
Groups and Incentives have a different cancellation fee policy. This is available at time of quoting.
Child Policies (Supplier)
Minimum age limit of 15 years - children pay the normal adult rate and are treated the same as adults therefore can stay in a room on their own however then pay the single supplement.
Each room at Bisate will have the option of twin beds or a double bed conversion, there is unfortunately no room for a single bed for children therefore currently not possible to accommodate a family of 2 parents and 1 child for example in one room.
Back of house
BACK OF HOUSE (BY WP - WS Internal Use Only)
* Above Sea Level: Approximately 2 624 metres.
* Forest Villa Dimensions: Total Villa @ 91 square metres / Deck @ 11 square metres.
* Approximate Distance Between Forest Villas: 100 metres.
* Bed Size/Mattress Size: Super King Extra Large.
* Mattress: 200 centimetres Extra Length x 215 centimetres Width.
* Special Medical Concerns: Bisate is not accessible by wheelchairs, and due to the nature of the activities it is not recommended to any guest/s with walking difficulties or other ailments (hip replacement/knee replacement, etc.)
* Surprise WOW Factors: Examples
Honeymoon Value Add
- Private dinner in camp.
- Sparkling wine drop (possible on request). If not requested for the villa, normally offered during the private dinner.
- Breakfast in bed if guests are not participating on an early morning activity.
- 02 x Agaseke baskets with personalised welcome note, and including congratulations messaging, and cultural information card on the Agaseke basket tradition.
Inclusions and Exclusions
2017/2018
Inclusions
· All meals
· All local drinks (excludes premium imported brands and champagne)
· Lodge activities on property
o guided nature / birding walks in forest on property,
o guided nursery visit (meet our agronomist) and indigenous tree planting,
o guided walk of the surrounding communities to meet our neighbours (learn about their family lifestyles, community work and farming practices)
o guided walk to pyrethrum fields,
o running trail (at own risk as there are no guides on the trail),
o Rwanda coffee and tea cupping/tasting
o sundowners with views of the volcanoes
· Lodge activities off property accessed by walking :
o guided visits to park reforestation site)
o guided visits to Bisate primary and secondary schools
o guided visit of Bisate village
· Laundry
· Complimentary in-room welcome massage (**additional massages would be for guests own account)
· Gym in a bag concept per guest
· Wireless internet connection in room only
· Local Government taxes. In the event of a change in local taxes or the introduction of additional taxes, these rates will be adjusted accordingly
Exclusions
· Travel to/from Bisate
· Gratuities/tipping Visas where required
· Departure tax
· Any in-room treatments
· Gorilla permit fees
· Day trips & excursions
· A fully comprehensive travel insurance policy (with medical and evacuation insurance) valid from the date of itinerary confirmation (all guests travelling to Bisate must be covered by such a policy)
FIT Cancellation Policy
NEW TERMS & CONDITIONS EFFECTIVE 01 JANUARY 2021
Note that our current Terms & Conditions, will apply to all bookings confirmed prior to 31 December 2020, regardless of travel date.
While our revised Terms & Conditions, effective 01 January 2021, apply to all NEW bookings made and confirmed from 01 January 2021.
· A 20% non-refundable deposit will be required to confirm a booking, subject to upwards adjustment if required by third party suppliers.
· Full payment is due 90 days prior to arrival, after which cancellation fees will apply as follows:
More Than 90 Days - Deposit Only
Between 61 and 90 Days - 50%
Between 31 and 60 Days - 75%
30 Days Or Less - 100%
· Cancellations must be received in writing.
· Any existing bookings that are re-booked will have the revised Terms & Conditions applied as mentioned herein.
In the event that you cancel a reservation for any reason, such cancellation must be made in writing (this includes booking amendments), or via any web enabled booking system to Wilderness (if the reservation was made online) and will only be effective upon written acknowledgement by Wilderness of the receipt of the notification of cancellation. In such instance, you as the agent are essentially liable for the cancellation charges.
Should a guest/s fail to arrive or any cancellations are made after the departure date, Wilderness will be entitled to treat the reservation as cancelled without giving notice and 100% of the tour price as a cancellation fee will apply (including repatriation and any administrative fees incurred by Wilderness as a result of such cancellation, including but not limited to cancellations due to ill health or injury)
While Wilderness Safaris Groups, Series & Incentives, as well as Associated Product suppliers may have a different cancellation fee policy (details are available at time of quoting), please note that Wilderness Safaris Private Journeys, ground handlers in Cape Town, and Wilderness Safaris Touring, Livingstone and Victoria Falls, follow the same cancellation policy as Wilderness Safaris.
With regards to Thousand Hills Africa (THA) and Governors Camp Collection (which includes Governors Aviation, Governors Balloons, Governors Safaris Rwanda Ltd Services and all properties of Governors' Camp, Little Governors' Camp, Il Moran Camp, Governors' Private Camp, Mugie House, Loldia House and Sabyinyo Silverback Lodge), please refer to the Terms & Conditions as outlined on our platform Wilderness Window.
FIT Cancellation Policy
DEPOSIT, PAYMENT & CANCELLATION TERMS
For new bookings created from 17 January 2022, the following terms and conditions will apply:
25 % deposit on all Wilderness Safaris camps is payable upon confirmation.
No deposit due for Wilderness Air or Wilderness touring and transfer services.
Deposits due to Associated Product follow respective supplier T&Cs.
Balance for full journey is due 60 days prior to date of travel.
Unless covered in our Pandemic Protection (as above), cancellations on Wilderness Safaris services prior to 60 days forfeit 25% deposit, and 100% of trip payment for cancellations made between 60 days and date of departure.
Cancellations on Associated Product follow respective supplier T&Cs.
* E&OE - Terms & Conditions found in the below link apply and supersede the language used in the summary above.
Booking Terms Prior to 17 January 2022
Note that our current Deposit, Payment & Cancellation Terms & Conditions, will apply to all bookings confirmed prior to 31 December 2020, regardless of travel date.
While our revised Terms & Conditions, effective 01 January 2021, apply to all NEW bookings made and confirmed from 01 January 2021.
A 20% non-refundable deposit will be required to confirm a booking, subject to upwards adjustment if required by third party suppliers.
Full payment is due 60 days prior to arrival, after which cancellation fees will apply as follows:
Period Before Departure When Written Cancellation Is Received
Cancellation Charge Per Person Cancelling
More Than 61 Days - Deposit Only
Between 31 and 60 Days - 75%
30 Days Or Less - 100%
Any existing bookings that are re-booked will have the revised Terms & Conditions applied as mentioned herein.
In the event that you cancel a reservation for any reason, such cancellation must be made in writing (this includes booking amendments), or via any web enabled booking system to Wilderness (if the reservation was made online) and will only be effective upon written acknowledgement by Wilderness of the receipt of the notification of cancellation. In such instance, you as the agent are essentially liable for the cancellation charges.
Should a guest/s fail to arrive or any cancellations are made after the departure date, Wilderness will be entitled to treat the reservation as cancelled without giving notice and 100% of the tour price as a cancellation fee will apply (including repatriation and any administrative fees incurred by Wilderness as a result of such cancellation, including but not limited to cancellations due to ill health or injury).
While Wilderness Safaris Groups, Series & Incentives, as well as Associated Product suppliers may have a different cancellation fee policy (details are available at time of quoting), please note that Wilderness Safaris Private Journeys, ground handlers in Cape Town, and Wilderness Safaris Touring, Livingstone and Victoria Falls, follow the same cancellation policy as Wilderness Safaris.
Groups Cancellation Policies
Groups and Incentives have a different cancellation fee policy. This is available at time of quoting.
Child Policies (Supplier)
Minimum age limit of 15 years - children pay the normal adult rate and are treated the same as adults therefore can stay in a room on their own however then pay the single supplement.
Each room at Bisate will have the option of twin beds or a double bed conversion, there is unfortunately no room for a single bed for children therefore currently not possible to accommodate a family of 2 parents and 1 child for example in one room.
These Terms and Conditions apply to the use of the emporium-collection™ websites and all bookings of hotels via the reservation system of emporium-collection.com applications, Eisolzriederstrasse 12, 80999 München
2. General Use Of The Emporium-Collection™ Websites
On the emporium-collection™ websites you can search for the availability and rates of hotels and rooms of your choice at dates defined by you for a specific number of travelers. emporium-collection™ reserves the right to discontinue its websites at any time.
All information about a hotel and the descriptions of a hotel are based on the hotel's own assessment. All content about a hotel that is displayed on the emporium-collection™ websites is provided to emporium-collection™ by the respective hotel and emporium-collection™ acts as the content provider for the hotel only and is thus not responsible for the content, any omissions or typographical errors referring to a hotel. As far as displayed on the emporium-collection™ websites the internationally used hotel classification into stars offers noncommittal information about the hotel's standard, in consideration of self-assessment by the hotel which was provided by the hotel.
All prices displayed on the emporium-collection™ websites are current, day prices, shown in the name of the individual hotel and are valid for all bookings made via the reservation system of emporium-collection™ as described below in section C. All prices have been provided by the hotel and emporium-collection™ acts as content provider for the hotel only and is thus not responsible for any errors of prices referring to a hotel.
For Germany, prices displayed on the emporium-collection™ websites always include service charges and VAT. For other countries regulations and rules regarding taxes differ. Please note, that a visitor's tax might apply in certain locations. In some countries, a local tax and/or a service charge is levied on the travel price or room rate. The amount of this tax changes all the time and can’t generally be estimated but requires specific information like the exact period of a stay, a number of people staying, etc. to be calculated. Thus any information regarding such taxes is always noncommittal, as long as you do not enter specific travel dates. When you make a booking as per below Section C. the applicable taxes will, in any case, be displayed. Complimentary room upgrades and late check-outs as part of the emporium-collection™ community benefits are subject to availability. Hotels reserve the right to discontinue the offer at any time. Obvious errors and mistakes (including misprints) are not binding
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You can register on the emporium-collection™ websites. If you voluntarily provide personal data as part of such registration, it will be used to pre-fill the personal details form upon making a booking, and/or be used to provide you with more refined topics in our communications, should you have opted into any of our newsletters. You can cancel your registration with emporium-collection™ at any time. Please send an according to e-mail to legal@emporium-collection.com
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5. Accommodation Contract And Payment
If you make a booking through emporium-collection™ reservation system the accommodation contract comes into effect between you and the hotel of your choice. You pay the confirmed price directly to the hotel. Any claims and obligations out of the accommodation contract only exist between you and the hotel chosen by you. emporium-collection™ does not enter into the contract with you about the accommodation. Rates available and any booking made via the emporium-collection™ reservation system can’t be combined with other offers or promotions. Bookings take place according to the best and currently lowest emporium-collection™ day price in each case. This price is submitted directly by the hotel for the arrival date chosen and is shown in the name of the hotel. Available emporium-collection™ last-minute, seasonal, weekend or special prices will be considered automatically during the booking.
If you want to make a booking after your availability search, you will have to fill in personal details about you and your credit card details. The credit card details are required to guarantee your booking, the charges will be made by the hotel. If you are logged in to your account the personal details will be pre-filled. By clicking the button “CONFIRM REGISTRATION". Charged upon arrival” you make a binding offer to book the selected room. Prior to making the booking, i.e. prior to clicking the button, you can identify any errors in the data you have provided directly on the website and correct them by clicking “edit” next to the hotel and room description. Every booking offer you make will be forwarded to the corresponding hotel and any messages from the hotel to you, particularly the confirmation of your booking will be forwarded to you via emporium-collection™ as the carrier of the message. emporium-collection™ shall have a relationship with you and the hotel only as an independent third party and shall not be a partner, trustee, representative or sub-contractor either for you or the hotel. Also, the hotel shall not be a subcontractor or vicarious agent of emporium-collection™. As soon as you receive the booking confirmation from the hotel via the emporium-collection™ reservation system, you have entered into a contract with the hotel and the booking is binding. You will receive a customer booking reference number together with the confirmation of your booking. The use of the emporium-collection™ reservation system is free of charge for you. Bookings are not transferable to any other person and can not be transferred or exchanged for cash or credit
You do not have a statutory right of withdrawal from booking as per Sec. 312 g para 2 no. 9 of the German Civil Code (BGB). However, a hotel may voluntarily offer a right to cancel or change a booking for selected offers in the emporium-collection™ reservation system. Any such right will be displayed in the order form before you make your order. Where a hotel voluntarily grants such right to cancel or to change a booking in the emporium-collection™ reservation system, any such changes and cancellations have to be carried out via the emporium-collection™ online system or via the emporium-collection™ reservation number (see www.emporium-collection.com) to be fully effective. In case of a change or cancellation carried out directly at the hotel, emporium-collection™ cannot provide any information concerning possible discrepancies concerning the date of the cancellation or the fact of cancellation as such
We will store your booking information and the terms and conditions applicable to the booking (collectively referred to as “contract”). The current version of our terms and conditions is available for you at https://www.emporium-collection™.com/terms-and-conditions. You can access your booking information also after the booking via your emporium-collection™ account.
6. Liability
- In case of intent or gross negligence on part of emporium-collection™ or by its agents or vicarious agents in performance emporium-collection™ shall be liable according to the provisions of applicable law. The same applies in case of breach of an essential contractual obligation (an obligation that must be fulfilled to enable the correct execution of the agreement and which the customer may usually trust and may trust that it will be fulfilled); however, to the extent such breach was unintentionally emporium-collection™ liability shall be limited to typical damages foreseeable under the contract. emporium-collection™ liability for culpable damage to life, body or health as well as our liability under the Product Liability Act shall remain unaffected. Any liability not expressly provided for above shall be disclaimed. Particularly emporium-collection™ disclaims any liability for the reproduction of this website through a third-party website or access to this website obtained through a third-party website or any user’s home page, which reproduction misstates or omits any of the information or limitations and conditions on the room rates and products offered through this website
7. Intellectual Property
All trademarks (including, but not limited to, the emporium-collection™ trademark, reproductions of emporium-collection™ logo), copyright, database rights and other intellectual property rights in the materials on this website (as well as the organisation and layout of this website) together with the underlying software code are owned either directly by emporium-collection™ or by it's licensors. Without emporium-collection™ prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use. The emporium-collection™ logo is a registered trademark and is the property of emporium-collection™ and may not be used or reproduced without emporium-collection™ express written permission. Data transfer into other data carriers, even part of it, or it's used for a different purpose to the one designated here, is only permitted with the explicit permission of emporium-collection™, except where explicitly permitted by applicable law.
8. Miscellaneous
The invalidity or unenforceability of any of these Terms and Conditions shall not affect, impair or invalidate any of the remaining terms and conditions.
9. Governing Law and Place of Jurisdiction
All legal relations between you and emporium-collection™ shall exclusively be governed by the laws of the Federal Republic of Germany. If you act as a consumer and have entered into a contract while residing in another country, the application of the mandatory law of such country shall not be affected by the previous sentence. If you are a trader or an entity of public law, the competent courts in Munich shall have jurisdiction for all disputes. emporium-collection™ shall, however, also be entitled to sue you at your general venue.
The website is owned and operated by emporium-collection™. The website can be used, registrations and bookings can be made and in the English language.
